酒店回复: We apologize for the inconvenience of not meeting your expectations. We would appreciate it if you shared your experience with us so we can ensure that there will be no issues during your future visit. Please give us a chance again to serve you better. Best wishes
5.0分
其他
Rooms were clean and quiet. Accommodated my chihuahua therapy dogs. Friendly staff. Reasonable rates
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酒店回复: Thank you for taking the time to give us a review. We appreciate your feedback and would welcome the chance to serve you better in the future.Best wishes
1.0分
其他
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I checked in the property and get to know ac/ heater not working , phone is not working in the room. After 4 hours maintenance guy came and try to repair but didn’t work, ask for another room and refuse to give new room
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酒店回复: We apologize for the inconvenience. As we have spoken to our employees and the maintenance guy. According to them, the maintenance has fixed the issue in your room in 15 minutes, and the front desk did not receive any change room request from you. We believe it's a misunderstanding, and we are very sorry about On your next visit, we will offer a free upgrade if available and ensure that there will be no issue in your room.
3.0分
其他
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I enjoyed the amenities including the jacuzzi in my room. However I have one strong negative point which is this. The WiFi says everything you would expect and the usual password was given. However, it doesn’t work ever! I finally realized that the super8 WiFi is just protocol but it is completely inoperative. I then spoke with manager face to face after three phone conversations about the matter. He is very nice but withholding every bit of information that would actually provide successful WiFi service. Finally, after complaining full on in front of other guests, he relented and asked to see my iPad and iPhone. I found out that the motels real WiFi service is a completely other service that only the manager has the passcode to. The Super8 WiFi is just a compliance facade and if you complain to management enough about zero WiFi in the rooms, they will connect you to the service with a password that they do not disclose to anyone. This mystery solved took me a full day to discover as management’s never transparent about anything.
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酒店回复: We really apologize for the inconvenience that you have faced about wifi. We have a few wifi names under super 8, and for the guests, we have a different wifi which is under super8_guest, and after connecting to that, you have to sign in to your browser, then the internet will start. If that doesn't work, then we can offer guests our private wifi.
4.0分
家庭亲子
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Room was clean & spacious. Didn’t notice hearing any other guests through walls or floors, which allowed good sleep. Kids enjoyed the slide at the pool. Convenient location as well.
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酒店回复: Thank you for taking the time to give us a review. We appreciate your feedback and would welcome the chance to serve you better in the future.Best wishes
4.0分
商务出差
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Raja (?) Provided above and beyond help and service. Had provided a great check in, even recignizing we were returning guests . I have some mobility issues and he helped me get in the pool area, restart the bubbles and get more pool towels. The breakfast lady kept all the breakfast items full. See you next year
.....hopefully at the same great rates
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酒店回复: Thank you for taking the time to give us a review. We appreciate your feedback and would welcome the chance to serve you better in the future. Best wishes
5.0分
其他
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Rooms are spotless. Wanda is a great help and has a big heart. Raja & Damien are always smiling. The best place in town. Highly recommend this wonderful motel. Big plus the pool & hot tub work. So many places don't have a working pool.
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酒店回复: Thank you for taking the time to give us a review. We appreciate your feedback and would welcome the chance to serve you better in the future.Best wishes
5.0分
其他
Great waterslide for the whole family. Waffles at breakfast and hard boiled eggs was satisfying
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酒店回复: Thanks for your time for giving your feedback, and we really appreciate that.
5.0分
家庭亲子
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The morning desk clerk was extremely nice and helpful. She did everything she could to make our stay stress free and pleasant. The hot tub helped ease the physical pains of travel and the kids loved the pool.
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酒店回复: Thank you for taking the time to give us a review. We appreciate your feedback and would welcome the chance to serve you better in the future.Best wishes
1.0分
家庭亲子
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Our bed was completed clasped on one side. When we went to the front desk, they only willing to offer a small discount for our future stay. Why would I every want to go back to such a terrible place!! I called ******* to file a complaint and for possible compensation. ******* called the hotel, and got the answering saying there was nothing wrong. Such a big lie!!! I have video and pictures to show the condition of that bed. It was not just uncomfortable, it was not usable! you can't even sleep or sit on the it!! I'll definitely stay away from such a dishonest business. They don't really care about your comfort at all.
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酒店回复: We apologize for the inconvenience. We have offered to change your room, but you did not complain at that time. After the end of your stay, you complain. As we can see, you were already prepaid, so it's hard to offer a discount. We have offered you a good discount on your next stay with us, and we would offer a free upgrade to the suite if available upon your check-in. We understand your frustration, and you don't wish to stay with us again, but we would very appreciate it if you do, then we will ensure that there will be no issue in your next stay with us.
好的
Rooms were clean and quiet. Accommodated my chihuahua therapy dogs. Friendly staff. Reasonable rates
I checked in the property and get to know ac/ heater not working , phone is not working in the room. After 4 hours maintenance guy came and try to repair but didn’t work, ask for another room and refuse to give new room
I enjoyed the amenities including the jacuzzi in my room. However I have one strong negative point which is this. The WiFi says everything you would expect and the usual password was given. However, it doesn’t work ever! I finally realized that the super8 WiFi is just protocol but it is completely inoperative. I then spoke with manager face to face after three phone conversations about the matter. He is very nice but withholding every bit of information that would actually provide successful WiFi service. Finally, after complaining full on in front of other guests, he relented and asked to see my iPad and iPhone. I found out that the motels real WiFi service is a completely other service that only the manager has the passcode to. The Super8 WiFi is just a compliance facade and if you complain to management enough about zero WiFi in the rooms, they will connect you to the service with a password that they do not disclose to anyone. This mystery solved took me a full day to discover as management’s never transparent about anything.
Room was clean & spacious. Didn’t notice hearing any other guests through walls or floors, which allowed good sleep. Kids enjoyed the slide at the pool. Convenient location as well.
Raja (?) Provided above and beyond help and service. Had provided a great check in, even recignizing we were returning guests . I have some mobility issues and he helped me get in the pool area, restart the bubbles and get more pool towels. The breakfast lady kept all the breakfast items full. See you next year
.....hopefully at the same great rates
Rooms are spotless. Wanda is a great help and has a big heart. Raja & Damien are always smiling. The best place in town. Highly recommend this wonderful motel. Big plus the pool & hot tub work. So many places don't have a working pool.
Great waterslide for the whole family. Waffles at breakfast and hard boiled eggs was satisfying
The morning desk clerk was extremely nice and helpful. She did everything she could to make our stay stress free and pleasant. The hot tub helped ease the physical pains of travel and the kids loved the pool.
Our bed was completed clasped on one side. When we went to the front desk, they only willing to offer a small discount for our future stay. Why would I every want to go back to such a terrible place!! I called ******* to file a complaint and for possible compensation. ******* called the hotel, and got the answering saying there was nothing wrong. Such a big lie!!! I have video and pictures to show the condition of that bed. It was not just uncomfortable, it was not usable! you can't even sleep or sit on the it!! I'll definitely stay away from such a dishonest business. They don't really care about your comfort at all.