Room was neglected (stains on sheets/comforter), staff acted put out when clean sheets were requested. Pool was roped off. Heat did not run well. Toilet was dirty upon check-in.
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酒店回复: Dear Michele,We regret the inconvenience caused and have noted the issues regarding bedding, housekeeping attention, the pool closure, heating performance and the condition of the bathroom at arrival. These matters will be reviewed with our team to support needed improvements. We remain committed to providing a cleaner, more comfortable and better maintained stay moving forward.Sincerely, Hotel Manager
5.0分
商务出差
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My visit to the Quality Inn in Altamonte Springs and let me tell you — this place is nothing like your typical Quality Inn. The room is super clean, spacious, and honestly way nicer than I expected. Check-in was fast and smooth, and the front desk staff were awesome and super helpful. I’m really impressed with this location and would definitely stay here again.
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酒店回复: Dear Kinshasa,Thank you for your wonderful feedback. We are glad to know the clean and spacious room, smooth check in, and helpful front desk team made such a strong impression. Our goal is to offer a comfortable and elevated experience, and it is great to hear this location exceeded your expectations. We appreciate your kind words and look forward to welcoming you again for another pleasant and enjoyable stay.Sincerely, Hotel Manager
1.0分
其他
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Don’t stay in there , cockroaches all the places in the room, rusty microwave / fridge , stains in the beds / barroom , smells like cigarettes/ light switch didn’t even work , I left the place after 20 after checking in that’s how bad this place is , plus the lady in front desk was rude maybe she doesn’t like the night shift :)
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酒店回复: Dear Lexter,We appreciate you taking the time to outline the concerns you encountered, and we have noted the issues regarding pests, appliance condition, room cleanliness, odors, lighting, and the interaction at the front desk. These points will be reviewed with our housekeeping and maintenance teams to strengthen overall care and improve guest comfort. Your feedback is important, and we remain committed to providing a cleaner, more reliable, and more welcoming environment moving forward.Sincerely, Hotel Manager
2.0分
其他
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Our room smelled like mold, very overwhelming smell, the fridge froze all of our drinks and was making very loud noises that kept me up most of the night, also did not have enough towels, they only gave us one washcloth and there was two of us staying in the room. Overall was not a good experience.
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酒店回复: Dear Patricia,We are glad you took a moment to provide these important details. We have noted your concerns regarding the strong mold smell, the refrigerator noise and temperature issue, and the limited towel supply. These points will be reviewed with our housekeeping and maintenance teams to strengthen room comfort and reliability. Your feedback helps us focus on improvements that matter most, and we remain committed to providing a better stay moving forward.Sincerely, Hotel Manager
2.0分
其他
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Room had stains on bedding, check in was hard because of them being so short staffed, and came back for the second night and had to get the key card reprogrammed because it wouldn't unlock the door at 11pm
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酒店回复: Dear Jamie,We are glad to know you chose our hotel for your stay and appreciate the time taken to offer helpful insight. We regret the inconvenience caused with the bedding, the busy check in period, and the key card issue during the late hours. Your concerns have been noted and will be addressed with our team to improve overall comfort and efficiency. We value your feedback and hope to provide a smoother stay in the future.Sincerely, Hotel Manager
1.0分
商务出差
I made the reservation for a friend and live an hour away. He couldn't check in unless I drive there. Then said I couldn't get a refund for my reservation.
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酒店回复: Dear Jacob,We are glad you selected our property for your friend’s stay and appreciate the trust you placed in us. We regret the inconvenience caused by the check in verification process, as guest safety and reservation security guide these requirements. Your concern regarding the refund and the need for in person confirmation has been noted for the appropriate team. We value your feedback and remain committed to ensuring a smoother and more convenient process in the future.Sincerely, Hotel Manager
4.0分
情侣出游
The location is great and the room is very cozy. However, the cleanliness of the room could be improved.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad you enjoyed the great location and cosy room. We have noted your comment regarding cleanliness and will review it with our housekeeping team to ensure higher standards for future stays. We look forward to welcoming you again soon.Sincerely, Hotel Manager
2.0分
家庭亲子
The towels were dirty. Some of the staff unfriendly. Not what I thought advertised of hotel. Property didn't appear safe.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience caused by the towel quality, staff behaviour, and overall impression of the property. Your comments have been shared with our housekeeping and front desk teams to ensure better attention to cleanliness, hospitality, and guest comfort. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
朋友出游
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There was literally roaches crawling in the room. The hotel was absolutely disgusting and the ceiling by the door and in the bathroom had MOLD growing. I’m absolutely disgusted that this place is even still operating.
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酒店回复: Dear Ashleah,We regret the inconvenience caused and take your comments very seriously. Cleanliness and maintenance are top priorities for us, and your concerns regarding pest control and mold have been shared with our housekeeping and maintenance teams for immediate attention. We are committed to ensuring a cleaner and more comfortable environment for all guests. Your feedback is important and will help us take the right corrective steps moving forward.Sincerely, Hotel Manager
房间不错，出差三个月住了这么多quality inn一直没出过文体，除非分数低于3一下，你们看看吧，跟着google走
Room was neglected (stains on sheets/comforter), staff acted put out when clean sheets were requested. Pool was roped off. Heat did not run well. Toilet was dirty upon check-in.
My visit to the Quality Inn in Altamonte Springs and let me tell you — this place is nothing like your typical Quality Inn. The room is super clean, spacious, and honestly way nicer than I expected. Check-in was fast and smooth, and the front desk staff were awesome and super helpful. I’m really impressed with this location and would definitely stay here again.
Don’t stay in there , cockroaches all the places in the room, rusty microwave / fridge , stains in the beds / barroom , smells like cigarettes/ light switch didn’t even work , I left the place after 20 after checking in that’s how bad this place is , plus the lady in front desk was rude maybe she doesn’t like the night shift :)
Our room smelled like mold, very overwhelming smell, the fridge froze all of our drinks and was making very loud noises that kept me up most of the night, also did not have enough towels, they only gave us one washcloth and there was two of us staying in the room. Overall was not a good experience.
Room had stains on bedding, check in was hard because of them being so short staffed, and came back for the second night and had to get the key card reprogrammed because it wouldn't unlock the door at 11pm
I made the reservation for a friend and live an hour away. He couldn't check in unless I drive there. Then said I couldn't get a refund for my reservation.
The location is great and the room is very cozy. However, the cleanliness of the room could be improved.
The towels were dirty. Some of the staff unfriendly. Not what I thought advertised of hotel. Property didn't appear safe.
There was literally roaches crawling in the room. The hotel was absolutely disgusting and the ceiling by the door and in the bathroom had MOLD growing. I’m absolutely disgusted that this place is even still operating.