First, no king room, even though that’s what I reserved. The double queen I was given.. the Refrigerator was broken, I was not offered a new room.. only told “We will let maintenance know tomorrow”. People being super loud in the room down the hall at 3 am. Parking lots were very slick. Will not return.
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with your room reservation and the broken refrigerator. It is disappointing to hear that we were unable to provide you with a king room as you had reserved, and we regret that we couldn't offer a more immediate solution during your stay.We also understand how disruptive noise can be, especially at night, and we appreciate you bringing this to our attention. Regarding the slick parking lots, your safety is a priority for us, and we will ensure that our team addresses this concern as well.Your experience is important to us, and we strive to improve based on guest feedback. We hope you might reconsider us in the future.
5.0分
其他
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We had to check out 2 days early due to the impending winter storm. We were told we would likely get a refund for the 2 nights we couldn't stay. Can someone let me know if that is the case and when we will get the refund?
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酒店回复: Thank you for taking the time to share your experience with us. We understand that having to check out early due to the winter storm was an unexpected situation, and we appreciate your patience regarding the refund process for the nights you couldn't stay.Rest assured, our team is actively working on processing refunds for early check-outs under such circumstances. Typically, it can take a few business days for the refund to be reflected in your account, but we’re here to ensure everything is handled smoothly.If you have any further questions or need assistance, please don’t hesitate to reach out. We hope to welcome you back in the future under more favorable conditions.
1.0分
其他
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They had one young lady at the counter and there was a line. I checked in online which was a waste of time bc I had to peovide the same info/ID to the young lady. The bed covering has spots, the blinds are broken, and one tiny bar of soap in bathroom'. Concession area no snacks beverages to purchase! Not a good experience.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered during your visit. We understand that waiting in line for check-in, especially after completing online check-in, can be frustrating. Your feedback regarding the need for better efficiency at the front desk has been noted, and we will work to improve this process moving forward.We are also sorry to hear about the condition of the bed covering and the broken blinds in your room. Cleanliness and maintenance are priorities for us, and we appreciate you bringing these issues to our attention. Additionally, we regret that our concession area did not meet your expectations for snacks and beverages.Your experience is important to us, and we appreciate your insights as they help us enhance our services for future guests.
3.0分
商务出差
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Some of the staff were nice people but the rest were arrogant and disrespectful, the bathroom had bunches of dirt and/or whatever in the corners, there are plenty of shops, gas stations etc. the breakfast I didn't eat I wasn't feeling well, they over charged me as with ********** the tax and everything is supposed to be included but I was charged tax again on my check in, and my card was over charged! The receipts I was given had numerous errors on it and when I tried to bring it to their attention I was told I was told I didn't know what I was talking about As far as respectful after the first week staying there they treated me like I was homeless, my bill was always paid on time and without any argument! I'm going through some things at home as I just buried my mom and never told them that but I feel VERY disrespected. When I first started my stay they were energetic and wanted my business but days before leaving I felt like a homeless person and received mostly disrespect!!!! Overall it was a decent stay and I didn't have to sleep in my truck!
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at La Quinta Inn by Wyndham Davenport & Conference Center. I sincerely apologize for the experiences you encountered that did not meet your expectations. It is disheartening to hear about the issues with staff interactions, cleanliness in the bathroom, and billing discrepancies. Your concerns regarding the treatment you received during your stay are particularly troubling, and I deeply regret that you felt disrespected, especially during such a difficult time in your life. We strive to create a welcoming atmosphere for all our guests, and it appears we fell short in your case.Please know that your comments will be shared with our team to ensure we address these areas for improvement. We appreciate your insights and hope that your overall experience was somewhat alleviated by the convenience of our location.
2.0分
其他
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The ceiling in the room was peeling. The hallways were super hot. The rooms matched. The A/C turned on but couldn't get it to turn down. Water pressure in shower not great (was nice and hot though). Check in stood there for 15 minutes, while customer after customer came up saying the room key wasn't working. 1 cashier who worked for 16+ hours (redhead), breakfast biscuits were stale and hard as a rock. Just not good. Yes $100 a night is great but for the extra $25 I'd stay at a better hotel.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at La Quinta Inn by Wyndham Davenport & Conference Center. We sincerely appreciate your comments, as they help us identify areas for improvement.We apologize for the issues you experienced with the ceiling, hallway temperature, and water pressure in your shower. Your comfort is important to us, and we understand how these inconveniences can impact your stay. We will address these concerns with our maintenance team.Additionally, we regret the delay you encountered during check-in and the quality of the breakfast biscuits. Your experience does not reflect our usual standards, and we will ensure that our team is aware of your feedback to improve service efficiency and food quality.We appreciate your understanding regarding the value of our rates and hope to have the opportunity to provide you with a more enjoyable experience in the future.
非常好的选择
真的很好，性价比高
我曾多次入住这家酒店，因为我有强迫症，所以不得不自己打扫卫生。总的来说，这里环境安静，食物也不错。
这家酒店看起来已经不行了。他们刚装修过，但质量很差。房间很脏，客房服务似乎没有配备吸尘器，房间也很脏。房间气味难闻，工作人员纷纷辞职，隔壁房间的谈话声清晰可闻。早餐食物种类非常有限。工作人员说供应商拒绝提供食物。
千万别住在这里。每个人都应该拥有更好的住处。
我以前住过这里，非常感谢这里的员工和种类丰富的早餐。
走廊的地毯需要更换或铺平，因为它太凹凸不平了。我的房间有苍蝇，可能是因为窗外长满了草。希望他们能为下一位住客解决这个问题。
工作人员不友好，房间钥匙多次无法使用，房间里满是灰尘，沙发床很脏。酒店质量似乎很差，房间看起来重新装修过，但维修尚未完成。
First, no king room, even though that’s what I reserved. The double queen I was given.. the Refrigerator was broken, I was not offered a new room.. only told “We will let maintenance know tomorrow”. People being super loud in the room down the hall at 3 am. Parking lots were very slick. Will not return.
We had to check out 2 days early due to the impending winter storm. We were told we would likely get a refund for the 2 nights we couldn't stay. Can someone let me know if that is the case and when we will get the refund?
They had one young lady at the counter and there was a line. I checked in online which was a waste of time bc I had to peovide the same info/ID to the young lady. The bed covering has spots, the blinds are broken, and one tiny bar of soap in bathroom'. Concession area no snacks beverages to purchase! Not a good experience.
Some of the staff were nice people but the rest were arrogant and disrespectful, the bathroom had bunches of dirt and/or whatever in the corners, there are plenty of shops, gas stations etc. the breakfast I didn't eat I wasn't feeling well, they over charged me as with ********** the tax and everything is supposed to be included but I was charged tax again on my check in, and my card was over charged! The receipts I was given had numerous errors on it and when I tried to bring it to their attention I was told I was told I didn't know what I was talking about As far as respectful after the first week staying there they treated me like I was homeless, my bill was always paid on time and without any argument! I'm going through some things at home as I just buried my mom and never told them that but I feel VERY disrespected. When I first started my stay they were energetic and wanted my business but days before leaving I felt like a homeless person and received mostly disrespect!!!! Overall it was a decent stay and I didn't have to sleep in my truck!
The ceiling in the room was peeling. The hallways were super hot. The rooms matched. The A/C turned on but couldn't get it to turn down. Water pressure in shower not great (was nice and hot though). Check in stood there for 15 minutes, while customer after customer came up saying the room key wasn't working. 1 cashier who worked for 16+ hours (redhead), breakfast biscuits were stale and hard as a rock. Just not good. Yes $100 a night is great but for the extra $25 I'd stay at a better hotel.