The room was prepaid and they held $150 on top of that...hot tub wasn't hot, blanket had stains, there was patching spots all over walls and in bathroom, hair dryer did not work, only 2 towels for 2 people for 2 nights, breakfast inedible, besides yogurt cup and waffles
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re very sorry to hear about the multiple issues you encountered. This is not the level of stay we aim to provide. We will address the concerns with our team, from room condition and amenities to breakfast quality. We appreciate your feedback and the opportunity to improve.Sincerely, Hotel Manager
4.0分
其他
Clean rooms, friendly staff, plenty of safe parking. Good value for reasonable accommodations.
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酒店回复: Dear Guest,Thank you for your kind feedback! We’re glad you enjoyed our clean rooms, friendly staff, and safe parking, and that you found value in your stay. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
5.0分
情侣出游
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The hotel was very clean and so quiet. We were very comfortable staying there for 4 nights. The vending machines came in handy for a late night snack. Nice that there was an indoor pool, but we didn't take advantage of that. I like the idea of needing your room card to be able to get into the building itself, it felt safe. Although the road along the back side of the hotel had trash and I really wasn't sure about walking back there too late at night. Not the hotels property though.
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酒店回复: Dear Guest,Thank you for your detailed feedback! We’re glad you found the hotel clean, quiet, and comfortable, and that you appreciated the safety measures and amenities. We also appreciate your understanding regarding the surrounding area and hope to welcome you back for another great stay.Sincerely, Hotel Manager
1.0分
其他
My bad experience was with you guys at booking me from the same room twice for one night you guys are going to rip me off not them
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酒店回复: Dear Guest,We’re very sorry for the confusion and inconvenience with your booking. This is not the experience we want for our guests. Please contact us directly so we can review your reservation and make it right.Sincerely, Hotel Manager
4.0分
其他
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Smelly carpets
Bed and pillows were comfortable. Breakfast was good but the carpeting needs to be replaced due to dirt dust stains possible contaminants as the cleaners are not cleaning it as they should.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you found the bed and breakfast enjoyable. We appreciate your note about the carpeting and will address it to ensure a cleaner, more comfortable stay for all guests.Sincerely, Hotel Manager
5.0分
其他
They were able to accommodate for me and my family. We all appreciated it thank you so much! It all worked out. And again thank you!
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酒店回复: Dear Guest,Thank you for your kind words! We’re glad we could accommodate you and your family, and we’re happy everything worked out. We look forward to welcoming you again!Sincerely, Hotel Manager
3.0分
家庭亲子
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Bed was clean and comfortable, bathroom was clean. Furniture dated and dusty, carpets need to be cleaned. Overall it was suitable for our quick stop night stay as the price was good. Staff was very friendly, pool was nice.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you enjoyed the clean, comfortable bed, friendly staff, and pool. We appreciate your comments on the furniture and carpets as we work on improvements.Sincerely, Hotel Manager
4.0分
情侣出游
Little tricky to get into the hotel from the road due to new over pass and off ramp
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酒店回复: Dear Guest,Thank you for your feedback. We understand the new road layout can be a bit tricky, and we appreciate your patience. We’re glad you made it safely and hope to make your next arrival smoother.Sincerely, Hotel Manager
1.0分
商务出差
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We rented 2 rooms, each with 2 queen beds.
Hair in the tub dirty toilets. We paid 1100.00 for each 2 night room. Price gouged !!!!!!!
The police were called for some drug doing people in the lobby!!!! We were there for an all-star Baseball tournament! Disappointed that ******* is letting this hotel in this area represent their quality of service! Not a complainer as a rule. But $2,200.00 for my kids to be scared to sleep in a dirty room! We also never received any housekeeping! At the very least a refund is in order! At the least I repeat.If I would have had any other choice trust me I would have taken it. Music festival in town allowed for this. Is no stars not a thing?
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the unacceptable experience you and your family had during your stay. The cleanliness and safety concerns you mentioned are extremely serious and not reflective of the standards we strive to uphold. We understand your frustration and are truly sorry for the impact this had on your visit.Sincerely, Hotel Manager
3.0分
其他
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Craft Beer city
Typical Quality Inn. What you would expect. Nice breakfast. Typical chain hotel room. It was clean and enjoyable for the one night we stayed. Close to shopping and some restaurants.
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酒店回复: Dear Guest,Thank you for your review! We’re glad you enjoyed a clean and comfortable stay along with our breakfast. It’s great to hear our location was convenient for you. We hope to welcome you back soon!Sincerely, Hotel Manager
The room was prepaid and they held $150 on top of that...hot tub wasn't hot, blanket had stains, there was patching spots all over walls and in bathroom, hair dryer did not work, only 2 towels for 2 people for 2 nights, breakfast inedible, besides yogurt cup and waffles
Clean rooms, friendly staff, plenty of safe parking. Good value for reasonable accommodations.
The hotel was very clean and so quiet. We were very comfortable staying there for 4 nights. The vending machines came in handy for a late night snack. Nice that there was an indoor pool, but we didn't take advantage of that. I like the idea of needing your room card to be able to get into the building itself, it felt safe. Although the road along the back side of the hotel had trash and I really wasn't sure about walking back there too late at night. Not the hotels property though.
My bad experience was with you guys at booking me from the same room twice for one night you guys are going to rip me off not them
Smelly carpets
Bed and pillows were comfortable. Breakfast was good but the carpeting needs to be replaced due to dirt dust stains possible contaminants as the cleaners are not cleaning it as they should.
They were able to accommodate for me and my family. We all appreciated it thank you so much! It all worked out. And again thank you!
Bed was clean and comfortable, bathroom was clean. Furniture dated and dusty, carpets need to be cleaned. Overall it was suitable for our quick stop night stay as the price was good. Staff was very friendly, pool was nice.
Little tricky to get into the hotel from the road due to new over pass and off ramp
We rented 2 rooms, each with 2 queen beds.
Hair in the tub dirty toilets. We paid 1100.00 for each 2 night room. Price gouged !!!!!!!
The police were called for some drug doing people in the lobby!!!! We were there for an all-star Baseball tournament! Disappointed that ******* is letting this hotel in this area represent their quality of service! Not a complainer as a rule. But $2,200.00 for my kids to be scared to sleep in a dirty room! We also never received any housekeeping! At the very least a refund is in order! At the least I repeat.If I would have had any other choice trust me I would have taken it. Music festival in town allowed for this. Is no stars not a thing?
Craft Beer city
Typical Quality Inn. What you would expect. Nice breakfast. Typical chain hotel room. It was clean and enjoyable for the one night we stayed. Close to shopping and some restaurants.