Did not like the fact that there was a holding of a fee added to my room fee. They did refund the credit. There were no amunities (hand lotion - free breakfast - and TV difficult to find a channel. Will NOT book another room in this facility.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Oxford. It is unfortunate to learn that the fee and the amenities you mentioned fell short of your expectations. We are disheartened to read your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
其他
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would not stay there again 😔
tv got only 1 channel. toilet wasn't clean. room was quiet and air conditioner worked great 👍. no maid service daily. had to ask for towels. pool out of service yet perfect weather for it. exterior needs paint all over. location perfect. lots of shopping and restaurants nearby. beds very comfortable.
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酒店回复: We have DirectTv we 100s of channels did you let anyone at the front know it was most likely the input was wrong and we give daily service unless they are told no or there is a DND on the door as for the pool all websites state the pool did not open this season and we also have a note in the lobby with the same info
3.0分
其他
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Key opener didn’t need a key. Was able to open door freely. Room smelled of cigarettes. Shower head was broken so some water poured from the bottom of the shower head when the water was turned on. One wall by the bathroom vanity had sticky yellow stuff splattered all over it.
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酒店回复: Dear Alisha,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Oxford. I am truly sorry that your recent stay did not meet expectations. I understand your disappointment with the malfunctioning key, unpleasant odor that you may have found during your stay, broken shower head, and the possibility of the unsanitary condition of the wall in your room. In response to your feedback, I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
5.0分
其他
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Really good place to stay. Super clean and no bugs
The only downside of our trip was these kids from a baseball tournament in town was running back and forth banging on doors
I called the front desk and they said they would take care of it and it stopped for a little while and then started back up
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酒店回复: Im sorry about that i was there that night i took care of it the 1st time the 2nd time it was different group i caught them took them to there parents then the 3rd time it was those kids plus knew ones again we work solo on shift i was trying to catch them all but the parents were not watching there kids so i had to handle the kids plus the "parents"
2.0分
其他
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Reservation was for double beds but we got a king with a couch. When we went to front desk we were told it came to them as a king with sleeper. So, all three of us slept in the one bed because anyone over 10 can’t sleep on those pull out couches and move the next day. They did not have any doubles left. The tv would turn on but the remote only worked the volume and the channel it was on was the Spanish channel. The dispenser in the shower said hand soap and lotion. The air conditioner was really good.
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酒店回复: Dear Kara,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Oxford. I am sorry to hear about the concerns you experienced during your recent stay. I understand your disappointment with the bed configuration and the discomfort it caused. We regret the inconvenience with the TV and the shower dispensers. Your comfort is a priority, and we apologize that we fell short of meeting your expectations. We appreciate your feedback about the air conditioning.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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I had two lights out when I got to the room my light by the bed went out while I was there. The vent fan in the bathroom didn’t work and somebody stepped on my Apple Watch and broke it and nobody owned it. The person at the desk wouldn’t even talk to me about it wouldn’t even look at. It said they didn’t speak English. I had a horrible experience and I will not be back and I think they charge me for extra day cause I left yesterday and I think they charged me for Saturday.
3.0分
其他
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2 stars
The house keeprs walked in and didnt even knock on the door first.
And that made us very uncomfortable.
There wasnt No Water in the room we stayed in. The beds looks like thy were slpet in and they were gross
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酒店回复: Dear Kaitlyn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Oxford. We strive to provide guests with all the comforts of home, so I am disappointed to hear your dissatisfaction with the bed and your encounter with our staff during your stay at our location.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DevineRed Roof ManagementRediResponse Specialist
这是一次很好的体验，前台服务员非常尽力，确保我们所有设施都能正常使用，并且住得舒适。
我喜欢这家酒店的干净整洁，而且周围环境很好，有很多事情可以做。
破旧的房间。特点是维护不善；整个建筑体！
Did not like the fact that there was a holding of a fee added to my room fee. They did refund the credit. There were no amunities (hand lotion - free breakfast - and TV difficult to find a channel. Will NOT book another room in this facility.
would not stay there again 😔
tv got only 1 channel. toilet wasn't clean. room was quiet and air conditioner worked great 👍. no maid service daily. had to ask for towels. pool out of service yet perfect weather for it. exterior needs paint all over. location perfect. lots of shopping and restaurants nearby. beds very comfortable.
Key opener didn’t need a key. Was able to open door freely. Room smelled of cigarettes. Shower head was broken so some water poured from the bottom of the shower head when the water was turned on. One wall by the bathroom vanity had sticky yellow stuff splattered all over it.
Really good place to stay. Super clean and no bugs
The only downside of our trip was these kids from a baseball tournament in town was running back and forth banging on doors
I called the front desk and they said they would take care of it and it stopped for a little while and then started back up
Reservation was for double beds but we got a king with a couch. When we went to front desk we were told it came to them as a king with sleeper. So, all three of us slept in the one bed because anyone over 10 can’t sleep on those pull out couches and move the next day. They did not have any doubles left. The tv would turn on but the remote only worked the volume and the channel it was on was the Spanish channel. The dispenser in the shower said hand soap and lotion. The air conditioner was really good.
I had two lights out when I got to the room my light by the bed went out while I was there. The vent fan in the bathroom didn’t work and somebody stepped on my Apple Watch and broke it and nobody owned it. The person at the desk wouldn’t even talk to me about it wouldn’t even look at. It said they didn’t speak English. I had a horrible experience and I will not be back and I think they charge me for extra day cause I left yesterday and I think they charged me for Saturday.
2 stars
The house keeprs walked in and didnt even knock on the door first.
And that made us very uncomfortable.
There wasnt No Water in the room we stayed in. The beds looks like thy were slpet in and they were gross