酒店回复: Dear Juan, Thank you for staying with us. Please accept our apologies for not meeting your expectations. We strive to create an exceptional, memorable visit for each guest, so please accept our apologies that this was not your experience. Although this is not a regular occurrence, we totally understand your frustrations about the situation. Regarding the refund, if you made a reservation through a third-party, prepaid booking site, you will need to make financial inquiries through them. We recommend that you connect with them directly for a resolution regarding any billing concerns or inquiries. We appreciate your patience, and we hope you will revisit us whenever your travels bring you back this way.Sincerely,Hotel Management

酒店回复: Dear Ángeles, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we apologize if we missed something. Apart from this we hope you had a pleasant stay. Considering this a rare incident, please give us another chance to exceed your expectations. Sincerely, Hotel Management

酒店回复: Dear Juan, We appreciate you for choosing to stay with us at Extended Stay America and taking the time to write a review. It's great to know you had a good stay and enjoyed everything we offer. Please revisit us soon for another flawless experience while you visit the city. Sincerely,Hotel Management

酒店回复: Dear Rodolfo, Thank you for being our guest and for your valuable feedback. Please accept our apologies for the experience you had at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

酒店回复: Dear Alberto,We apologize for your experience. We strive to ensure that every guest thoroughly enjoys their time with us, so we regret any inconvenience you may have experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management

酒店回复: Dear Juan, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit the city. Sincerely,Hotel Management

酒店回复: Dear Robert,Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

酒店回复: Dear Guest, We sincerely apologize for the unacceptable condition of your room, including the presence of personal items left behind and unclean sheets. This is far below the standards we strive to maintain, and we take these concerns very seriously. Our housekeeping and management teams have been notified to reinforce proper cleaning protocols. Your comfort and safety are our top priorities, and we deeply regret the distress caused. We appreciate your feedback and will work diligently to improve.Sincerely,Hotel Management

酒店回复: Dear Guest, We are truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. What you described is far below our usual standards, and we sincerely apologize for the inconvenience caused. Your comments have been shared with our housekeeping and maintenance teams for immediate review. We are committed to providing a cleaner and more comfortable experience for all our guests and appreciate your patience and understanding. We hope you will consider giving us another chance to serve you better.Sincerely,Hotel Management