酒店回复: Dear Luke,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. Guest satisfaction is important to us, and we regret any frustration you experienced.We want to clarify that we do not deny multiple key requests for any reason, so there may have been some details missing or miscommunicated in this situation. Additionally, all reservations are honored as they are booked, and while we understand that unexpected issues can be frustrating, we do ask that our staff is treated with respect during any interactions.Regarding the noise concerns, we apologize for any disturbances. As a hotel, we do our best to minimize disruptions, but with guests keeping different schedules, some level of noise is inevitable. We always encourage guests to reach out to the front desk so we can assist in making their stay more comfortable.We respect your decision not to return, though we do want to note that guest comfort is our priority. If any guest is dissatisfied, they are always welcome to check out early if they feel another accommodation would better suit their needs.We appreciate your feedback and wish you the best in your future travels.Best regards.

酒店回复: Thank you Ruth. We are a non-smoking hotel. Converted over a year ago with a professional cleaning and renovation. Sometimes indoor smoking still happens though. I am happy to hear you were able to enjoy your room and our staff. Please feel free to visit us again.

酒店回复: Thank you for staying with us and for taking the time to share your feedback. I’m truly sorry that a misunderstanding about the pool area affected your family’s experience—especially after staying with us several nights. Our goal is always to keep our amenities clean, safe, and enjoyable for all guests, and sometimes brief closures are necessary while maintenance or chemical adjustments are completed. I’m glad the rest of your stay went smoothly.