I did a temporary fix so the toilet would flush. I was offered another room, but I didn’t wanna move my stuff.
3.0分
商务出差
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Staff was super friendly and helpful! The cleanliness of the room was satisfactory for a quick overnight, but I wouldn’t have wanted to spend any time hanging out. Value was excellent.
5.0分
其他
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This hotel is really neat with one of the coolest pools of any hotel. The breakfast isn’t great and it can smell a little stuffy but other than that it’s great.
1.0分
家庭亲子
Terrible breakfast, terrible rooms. Definitely will never stay there again and would advise anyone not to stay there until they remodel and upgrade.
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酒店回复: Thank you for your honest feedback. I’m very sorry to hear that your experience with both the room and breakfast fell short of expectations. This is certainly not the impression we want any guest to leave with.We understand your frustration and take your comments seriously. While some areas of our property are in need of updates, we are actively working with our team to prioritize improvements and enhance the overall guest experience.I truly regret that we missed the mark during your stay, and I appreciate you bringing these concerns to our attention. Should your travels bring you back in the future, we hope you'll consider giving us another opportunity once upgrades are complete.
2.0分
情侣出游
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It was a maze! Poor front desk service, ie unfriendly, body odor of one male staff, ignored by a staff of 4 on cell phones. Dirty carpets. When I found the pool area there were no clean towels and the lighting was very poor. I felt uncomfortable in there alone. Breakfast okay and clean room.
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酒店回复: Thank you for taking the time to share your experience. While I’m glad to hear that your room was clean and you found the breakfast service satisfactory, I want to sincerely apologize for the areas where we fell short.Your comments about the front desk experience, staff professionalism, and cleanliness of public areas — especially the carpets and pool area — are concerning and have been shared with our team for immediate attention. All guests deserve to feel welcomed, comfortable, and safe throughout their stay, and I regret that we did not provide that for you.We’re addressing the service and cleanliness issues you've raised and will be reviewing staff training to ensure that guest interactions meet the standards of hospitality we expect.We truly appreciate your feedback and hope you’ll consider giving us another opportunity to offer a much better experience in the future.
工作人员非常尊重顾客，而且乐于助人！他们总是面带微笑，我觉得他们都应该加薪！
如果您关心自己的安全和健康，就不要住在这家酒店，不要相信 Trip 或 Booking 上关于这家酒店的评论，去看看 TripAdvisor，我们住的房间总体来说还不错，但到处都是虫子，直到我们开始运行加热器大约 1 小时后才发现，我们立即收拾好东西，去前台要求退款，这样我们就可以找到更好的住处，我们被敷衍了事，没有收到退款，可能也不会收到，如果你研究一下，你会发现其他人也有过同样的经历，不惜一切代价避免
糟糕的评论和漠不关心的态度
我们读到一些评论说这家酒店有臭虫，简直像拍恐怖电影一样，所以我们没有履行预订，而且很遗憾，预订无法退款，酒店甚至没有联系我们，询问我们是否打算入住……
浴室里有头发，房间里有烟草味，Monse 有冰块，整个酒店只有一台机器
电视服务
I did a temporary fix so the toilet would flush. I was offered another room, but I didn’t wanna move my stuff.
Staff was super friendly and helpful! The cleanliness of the room was satisfactory for a quick overnight, but I wouldn’t have wanted to spend any time hanging out. Value was excellent.
This hotel is really neat with one of the coolest pools of any hotel. The breakfast isn’t great and it can smell a little stuffy but other than that it’s great.
Terrible breakfast, terrible rooms. Definitely will never stay there again and would advise anyone not to stay there until they remodel and upgrade.
It was a maze! Poor front desk service, ie unfriendly, body odor of one male staff, ignored by a staff of 4 on cell phones. Dirty carpets. When I found the pool area there were no clean towels and the lighting was very poor. I felt uncomfortable in there alone. Breakfast okay and clean room.