Staff was nice and helpful. Room kind of smelled. Might be because heat did not work. Breakfast had few options than in prior stays. Will not stay again.
展开
酒店回复: Thank you Dear Valued Guest.Thank you for the kind feedback. I will share this with our team. Thank you for taking the time to share your feedback. We're glad to hear that our staff was nice and helpful, but we're very sorry to learn that your room did not meet expectations. We apologize for the odor you experienced and for the heating issue during your stay. This is certainly not the experience we aim to provide and we will be addressing this with our maintenance and housekeeping team to ensure it is corrected. Thank you again for your comments, and we regret that your stay did not meet you expectations.
5.0分
情侣出游
展开
The front desk help was great. Very friendly. The heat unit in room was not working. Blowing cooler air even when set at 85. Outside temp was in the 20’s. Told front desk on Thanksgiving morning and was told the on-site service person would check it that day. Came back that evening and asked front desk if had been looked at, said service person was not there that day.
展开
酒店回复: Thank you for the very kind feedback. I will share this with our team.
5.0分
其他
Clean room and good location. The staff at the evening reception when we checked in was not very friendly,however.
展开
酒店回复: Thank you for letting us know how we are doing, we strive to assure all our valued guest check-in is checked by a our staff professionally and with a smile. This is a teachable moment with our team.
4.0分
家庭亲子
展开
Clean property. Close to restaurants. Room air conditioning didn't work great. Parking lot shared by other large trucks and vehicles. Otherwise, property looks new and renovated.
展开
酒店回复: Thank you for taking the time to share your feedback about your recent stay. I'm pleased to know you found the property clean, well located, and recently refreshed.I'm sorry to learn that the air conditioning in your room was not working properly and that parking posed an inconvenience. Please know your comments have been shared with our maintenance team to ensure the unit is inspected and ways to make our parking setup more guest-friendly, especially during times when larger vehicles are present.Your feedback is greatly appreciated, and it help us improve both the comfort and experience.
4.0分
其他
展开
The staff was great. It was a bummer the hot tub wasn’t working and the pool was way too cold to go in. However the staff was awesome and went out of their way to be helpful!
3.0分
商务出差
展开
The only issue was they did not clean the room during my stay. It was only 2 days but still for that price I expect the bed made towels renewed and trash taken out, daily.
酒店回复: Thank you for the kind review.
5.0分
情侣出游
The breakfast food was prepared fine, but the quality of the food itself was low. Other than that, it was what you'd hope for in a hotel stay.
酒店回复: Thank you for the kind feedback
5.0分
家庭亲子
The staff is terrific. The breakfasts are delicious and the lady running the breakfast area is a total asset to the hotel!! She is fantastic.
酒店回复: Thank you for the kind feedback
4.0分
其他
展开
Clean hotel, friendly staff, outdoor traffic was a little loud by just the way it is. Good selection for breakfast but struggled a little keep items stocked. It did seem busy with some kids sports teams, so maybe it wasn't the norm to be that busy which made it harder. But I overall we had a great stay and would stay again.
厕所没有抽气 厕所有点脏
Staff was nice and helpful. Room kind of smelled. Might be because heat did not work. Breakfast had few options than in prior stays. Will not stay again.
The front desk help was great. Very friendly. The heat unit in room was not working. Blowing cooler air even when set at 85. Outside temp was in the 20’s. Told front desk on Thanksgiving morning and was told the on-site service person would check it that day. Came back that evening and asked front desk if had been looked at, said service person was not there that day.
Clean room and good location. The staff at the evening reception when we checked in was not very friendly,however.
Clean property. Close to restaurants. Room air conditioning didn't work great. Parking lot shared by other large trucks and vehicles. Otherwise, property looks new and renovated.
The staff was great. It was a bummer the hot tub wasn’t working and the pool was way too cold to go in. However the staff was awesome and went out of their way to be helpful!
The only issue was they did not clean the room during my stay. It was only 2 days but still for that price I expect the bed made towels renewed and trash taken out, daily.
The breakfast food was prepared fine, but the quality of the food itself was low. Other than that, it was what you'd hope for in a hotel stay.
The staff is terrific. The breakfasts are delicious and the lady running the breakfast area is a total asset to the hotel!! She is fantastic.
Clean hotel, friendly staff, outdoor traffic was a little loud by just the way it is. Good selection for breakfast but struggled a little keep items stocked. It did seem busy with some kids sports teams, so maybe it wasn't the norm to be that busy which made it harder. But I overall we had a great stay and would stay again.