酒店回复: Hello Melodie,Thank you for sharing your feedback. We're glad to hear you found the staff helpful and the hotel clean. We take guest experiences seriously and your concerns about the bites and late check-out have been noted. While management may not have reached out as expected, we appreciate your understanding as we evaluate service protocols going forward. Your insights will contribute to enhancing our guest experience in the future.

酒店回复: Hi Gloria, We sincerely appreciate your feedback and regret any inconvenience you experienced during your stay. While unexpected incidents like the one involving the fire extinguisher are rare, the safety and well-being of our guests are always our top priority, and we are grateful for the swift response of our staff and emergency services. Regarding the temporary closure of the pool and the wi-fi issue, we understand how frustrating this may have been, but we assure you that maintenance and service interruptions are sometimes necessary to ensure the best possible experience for all guests. We are pleased that our management team took prompt action in addressing your concerns, and we appreciate your understanding during this unfortunate situation.

酒店回复: Hello Rylee,Thank you for sharing your feedback. We understand how disappointing this must have been for you. Our policy regarding local residents is in place for various reasons, and it is communicated during the booking process. We value your input and will use it to improve our communication in the future. If you have further concerns, please reach out to management directly.

酒店回复: Hi Wynetta! Thank you for taking the time to write this review and share your experience. We're sorry that you missed out on the benefit of a recently renovated room. We hope you’ll return to see how we’ve improved at the conclusion of the renovation and construction process.

酒店回复: Hello Debra,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the room's condition and the noise levels, as they help us assess areas for improvement. Our team continuously works on enhancing the guest experience, and your insights are valuable in this process. We hope you'll consider staying with us again in the future.

酒店回复: Hello JERONIMO,Thank you for sharing your feedback. We appreciate your insights regarding room availability and local dining options. It’s valuable for us to learn how our guests experience their stay. We hope you found some aspects of your visit enjoyable and wish you safe travels in your future adventures.

酒店回复: Hello Julie, Thank you for your feedback. We're glad to hear that you found the room comfortable and appreciated the well-lit parking lot and clean lobby. We understand that you experienced humidity issues and that the bathroom could use some updates; your comments are valuable for our future improvements. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay next time.

酒店回复: Hello Stephanie,Thank you for sharing your experience with us. We appreciate your feedback regarding the noise from the exit door. We understand how important a good night's sleep is for our guests, and your comments will help us evaluate our room placements and soundproofing measures going forward. We hope you were able to enjoy some aspects of your stay, and we wish you safe travels in the future.

酒店回复: Hello Todd,Thank you for sharing your experience. We appreciate your feedback regarding the pool and maintenance issues, as it helps us monitor our facilities more closely. We strive to provide a quality stay for all guests, and your comments will be considered as we continue to improve our services. We hope to have the opportunity to host you again in the future, where we aim to offer a much more satisfactory experience overall.