酒店回复: Thank you for your thoughtful and intuitive feedback. I am sorry to see that your stay did not meet your needs or expectations. Definitely not something we like to see. We will be sure to address each of your concerns with the appropriate parties. Hopefully it did not impede you from enjoying the rich culture of downtown Bend while you were here. wishing you and yours good health and safe travels.
5.0分
其他
原文
翻译提供方：Google
干净的房间让您可以好好休息
房间维护得很好，床单熨烫得很好，我睡的枕头也很好。早餐很丰盛，还有华夫饼机。
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酒店回复: Thank you for your thoughtful and positive feedback regarding your stay with us. We appreciate hearing from our guests. We look forward to welcoming you back the next time your travels bring you back our way
5.0分
商务出差
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The location of the room, wasn't very good. Close to a major intersection & because of the road noise, I didn't have a very restful night at all. The bed was comfortable, pillows were really good & the room was nice though.
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酒店回复: Thank you for your feedback. We appreciate the great rating. I am sorry to see that you did not have a pleasant experience due to noise. Please know you can contact guest services, who are on 24 hours a day. They will quickly address any concerns, no matter what time of day. We look forward to your next visit when your travels bring you back our way.
4.0分
情侣出游
The hotel was very easy to find and conveniently located. The room was a bit small and there was some road noise. But overall a good stay.
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酒店回复: Thank you so much for taking the time to leave us a positive review, we greatly appreciate it. Safe travels on your next journey and we hope we can see you again!
5.0分
其他
Breakfast was ok. Sausage and biscuits undercooked. No fruit. So… you know people judge their hotel stays and hospital stays around the food served.
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酒店回复: Thank you for your feedback. I am so sorry to see that your stay was not up to our usual high standards, and that the breakfast buffet did not meet your needs. Please note the sausage and biscuit items are delivered to us pre cooked. We pride ourselves on delivering a great experience and product. Please accept my sincere apologies that we fell short in this instance. We will carefully review your comments and will work hard to fix the issues you experienced. Safe travels on your next journey.
5.0分
其他
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When I arrived at the hotel to check-in I was greeted by the woman at the check in counter. She was very nice and welcoming.. I didn't get her name, but she helped me through the different contracts to sign and made a very easy to check-in. The room was in great order. Clean and tidy. It was also well stocked with the amenities and lots of towels. I enjoyed the breakfast on my way out of town. There was a lot of variety, and everything tasted great. Upon checkout, I was helped by the man at the counter. He explained that my deposit money would be redeposited within a few days if the room was in good order. I was overall impressed with the hotel and I will return if I'm in the area again? Thanks.
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酒店回复: Thank you for the fantastic rating! We're delighted to hear you enjoyed your stay with us and loved our kind staff, clean accommodations, and breakfast offerings! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review.
5.0分
其他
Great location for us. Rooms are quiet and clean. Staff was wonderful! Breakfast was great as well. I love the water bottle refill station in the lobby as well!
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酒店回复: Thanks for the great review! You made the teams day today! We look forward to welcoming you back the next time your travels bring you back our way!
房间整体偏小，隔壁、外面和楼上的噪音都能听见。小冰箱吵了一整晚，空调制冷也不给力。酒店地理位置很方便，去哪里都近，但我们不会再住这里了。
本来我想给房间清洁度打高分。但洗完澡后，你肯定希望脚底是干净的。可当我洗完澡在地板上走了一圈，再穿袜子时，脚底都黑了。地板真的需要好好打扫一下了。
酒店还行，但是入住的时候床单不干净。
8月30日（周六）服务出了点问题。大约10点离开房间。之后每隔一小时回来三次，110号房间仍然在重新安排预订。我们隔壁的房间也没有人服务。我们不得不去前台。前台在一小时内就服务好了。
干净的房间让您可以好好休息
房间维护得很好，床单熨烫得很好，我睡的枕头也很好。早餐很丰盛，还有华夫饼机。
The location of the room, wasn't very good. Close to a major intersection & because of the road noise, I didn't have a very restful night at all. The bed was comfortable, pillows were really good & the room was nice though.
The hotel was very easy to find and conveniently located. The room was a bit small and there was some road noise. But overall a good stay.
Breakfast was ok. Sausage and biscuits undercooked. No fruit. So… you know people judge their hotel stays and hospital stays around the food served.
When I arrived at the hotel to check-in I was greeted by the woman at the check in counter. She was very nice and welcoming.. I didn't get her name, but she helped me through the different contracts to sign and made a very easy to check-in. The room was in great order. Clean and tidy. It was also well stocked with the amenities and lots of towels. I enjoyed the breakfast on my way out of town. There was a lot of variety, and everything tasted great. Upon checkout, I was helped by the man at the counter. He explained that my deposit money would be redeposited within a few days if the room was in good order. I was overall impressed with the hotel and I will return if I'm in the area again? Thanks.
Great location for us. Rooms are quiet and clean. Staff was wonderful! Breakfast was great as well. I love the water bottle refill station in the lobby as well!