I swear one of the older women who checked me in looked in my eyes saw the light of God and the demon in her must have been afraid of me she was so rude.
Check yourself before you check people in
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酒店回复: Dear guest, I am sorry your experience here with us was not as positive as it should have been. If you are around town, please come and stay with us again to allow us to change your perception. We all strive to provide excellent customer service. If we have failed you in the way that you say...our apologies. Have a blessed day!
4.0分
其他
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The breakfast was fresh and delicious.
Our room was comfortable and the bed was wonderful. Pleasantly surprised for the rate.
Staff was very helpful and courteous. Plenty of parking.
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn at Collins Road - Cedar Rapids. We appreciate your kind heart seeing good things in others, we appreciate your kindness and support in recognizing our staff! Your stay is greatly valued and appreciated. Hope you come again and stay with us! Sincerely,Summer Quality Inn at Collins Road -
1.0分
其他
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The young lady at the front desk was the nicest thing about this place. The hotel itself is filthy. The carpeting throughout is disgusting, the room was so dirty I had to wipe down every surface before we touched anything or brought anything in.
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酒店回复: Dear guest, We appreciate the complement about the friendliness of our staff! I am sorry we failed to meet your expectations here at the Quality Inn. We will take your comments into consideration and make adjustments accordingly. Hopefully, you will provide us with the chance to host you again in the future to change your perspective. Have a blessed day.
3.0分
家庭亲子
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We given room keys and went to the room and it was already occupied. What a shock to the people already in bed watching tv, needless to say that the big dogs met us at the door
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酒店回复: Dear guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with . Your satisfaction is important to us as a valued member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Summer Quality Inn at Collins Road -
5.0分
情侣出游
Been here multiple times. Great hotel with great service. Zach is awesome at the front desk :)
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn at Collins Road - Cedar Rapids. We appreciate your kind heart seeing good things in others, we appreciate your kindness and support in recognizing our staff! Glad to hear that you found our location a comfortable place to stay. Your stay is greatly valued and appreciated. Hope you come again and stay with us! Sincerely, Summer Quality Inn at Collins Road -
1.0分
商务出差
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Mold in fridge. Dirty mocrowave.Noisy ac unit. Guy at desk at night check in using inappropriate language. Noticed Random people hanging outside the side of hotel working on bicycles at 5:00am when leaving for the day. Oh yeah dont forget your 100$ deposit every check in. Or you could possibly be denied access to your belongings inside your room. Overall would not recommend this place to anyone. I would suggest paying the few extra dollars the surrounding hotels charge. This is coming from someone who travels the country for work and lives in hotel rooms
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酒店回复: Dear guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with . Your satisfaction is important to us as a valued guest! Wish you could have asked staff to change a room or other option. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Quality Inn at Collins Road -
2.0分
其他
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Mold in fridge. Dirty mocrowave.Noisy ac unit. Guy at desk at night check in using inappropriate language. Noticed Random people hanging outside the side of hotel working on bicycles at 5:00am when leaving for the day. Oh yeah dont forget your 100$ deposit every check in. Or you could possibly be denied access to your belongings inside your room. Overall would not recommend this place to anyone. I would suggest paying the few extra dollars the surrounding hotels charge.
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酒店回复: We are sorry that you have not had a satisfactory experience here with us. We require a deposit for all reservations. You had checked out of one and checked into another. Of course we will charge another deposit as the deposit from your previous reservation is no longer in our hands. We must always protect ouselves at the hotel level from any damages guests may cause. We are not the only establishment that has this policy. As far as the cleanliness of your room...if we failed in that department then I am very sorry. Please, if you were to have expressed to the front desk all of these issues we could have accomadated you with another room. You were never denied access to your belongings. You were denied access to your room. The front desk DID offer to go collect your stuff. With all that being said, have a nice day.
5.0分
其他
I really appreciated the customer service provided at the front desk. Even when walking by a housekeeper I was met
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酒店回复: Thank you for your positive review following your stay here with us at the Quality Inn at Rockwell Dr. NE. We are pleased that we were able to satisfactorily accomadate you. Hope to see you again soon!
4.0分
其他
The breakfast was fresh and nice to be able to not have to go out and eat.
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn at Collins Road - Cedar Rapids.
3.0分
其他
Small, outdated rooms. Just ok I guess. OK to stay a night in, & way overpriced!!
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酒店回复: Dear guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with . Your satisfaction is important to us as a valued member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Summer Quality Inn at Collins Road -
Staff could use an attitude check.
I swear one of the older women who checked me in looked in my eyes saw the light of God and the demon in her must have been afraid of me she was so rude.
Check yourself before you check people in
The breakfast was fresh and delicious.
Our room was comfortable and the bed was wonderful. Pleasantly surprised for the rate.
Staff was very helpful and courteous. Plenty of parking.
The young lady at the front desk was the nicest thing about this place. The hotel itself is filthy. The carpeting throughout is disgusting, the room was so dirty I had to wipe down every surface before we touched anything or brought anything in.
We given room keys and went to the room and it was already occupied. What a shock to the people already in bed watching tv, needless to say that the big dogs met us at the door
Been here multiple times. Great hotel with great service. Zach is awesome at the front desk :)
Mold in fridge. Dirty mocrowave.Noisy ac unit. Guy at desk at night check in using inappropriate language. Noticed Random people hanging outside the side of hotel working on bicycles at 5:00am when leaving for the day. Oh yeah dont forget your 100$ deposit every check in. Or you could possibly be denied access to your belongings inside your room. Overall would not recommend this place to anyone. I would suggest paying the few extra dollars the surrounding hotels charge. This is coming from someone who travels the country for work and lives in hotel rooms
Mold in fridge. Dirty mocrowave.Noisy ac unit. Guy at desk at night check in using inappropriate language. Noticed Random people hanging outside the side of hotel working on bicycles at 5:00am when leaving for the day. Oh yeah dont forget your 100$ deposit every check in. Or you could possibly be denied access to your belongings inside your room. Overall would not recommend this place to anyone. I would suggest paying the few extra dollars the surrounding hotels charge.
I really appreciated the customer service provided at the front desk. Even when walking by a housekeeper I was met
The breakfast was fresh and nice to be able to not have to go out and eat.
Small, outdated rooms. Just ok I guess. OK to stay a night in, & way overpriced!!