酒店回复: Estimado Kenner,Quiero agradecerle su tiempo para publicar una reseña de su estancia. Me alegra mucho que hayamos obtenido una puntuación de 8/10 en su reciente estancia en el Red Roof Inn Washington DC - Columbia/Fort Meade. En el futuro, le agradeceríamos que nos dejara sus comentarios en la encuesta para informarnos sobre nuestros avances y áreas de mejora.En Red Roof, siempre agradecemos los comentarios de nuestros huéspedes, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por compartir su experiencia. Esperamos verlo en sus próximos viajes.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse
3.0分
家庭亲子
展开
My family and I were in room 208. Everything was fine, but our shower barely had any water coming out of the shower head. No matter how hard you pulled it up, it didn't change how much water came out of the shower head.
展开
酒店回复: Dear Valued Guest,We appreciate you taking the time to share your feedback about your stay at Red Roof Inn Cartersville–Emerson/LakePoint North. We're saddened to know that your stay was marred by the water pressure in the shower during your stay. We sincerely apologize for the inconvenience caused. I will make sure to share your comments with the rest of our team to have it looked into and addressed.Your feedback is crucial as we explore avenues to enhance value and guest satisfaction. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
4.0分
其他
展开
The gentleman at the front desk was very nice. The breakfast provided could have been better, my granddaughter ate Donuts for breakfast. The View from the room was very nice and the hotel was convenient to everything
4.0分
情侣出游
展开
It was alright for a cheaper hotel, nothing was broken or Damaged. Pretty quite, the shower was compatible, had soap and shampoo dispensers in the shower which was nice.
展开
酒店回复: Dear Hotel Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cartersville–Emerson/Lakepoint North. It's good to hear that you found our hotel adequate for its price range and that you experienced a quiet stay. We're also glad you appreciated the soap and shampoo dispensers in the shower. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, PrincessRed Roof Management RediResponse Specialist
2.0分
其他
Don’t believe what you see
I booked a suite and paid for it and they don’t even have them
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cartersville–Emerson/LakePoint North. I am so sorry to hear that your suite booking was not honored upon arrival. This is completely unacceptable and I understand your frustration. We aim to provide a seamless experience for all our guests, so I sincerely apologize for any inconvenience caused. . Please know that we value you as our guest and appreciate your business. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof Management RediResponse Specialist
1.0分
其他
Didn’t give my money back or another room because i miss my date
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cartersville–Emerson/LakePoint North. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concern you had regarding with your reservation. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist
1.0分
其他
展开
just drive on by
this was not enjoyable from the start. difficult to check-in. Got to the room and none of the lights except the bathroom. Called front dest and they came down and jiggled things and got them to work. Phone wouldn't work. The bed had about a 18" extension that was bumped into in the middle of the night. It is suppose to be pet friendly, but very limited grass area and the grass that wqs there was super tall. It was clean, but just hold unkept furniture
1.0分
其他
展开
Stains on the sheets, cigarette buds everywhere, false advertising not in the lakepoint area it’s three exits down. A lot of old furniture by the dumpsters and the pool is never functioning they have atvs and motorcycles, and non running vehicles still parked from a year ago. Not the friendliest staff either.
展开
酒店回复: Dear Sierra,Thank you for taking the time to share your experience at Red Roof Inn Cartersville–Emerson/LakePoint North. I am truly sorry to hear about the condition of your room and the issues you encountered regarding our location and amenities inluding the pool. However, it seems that you have our property confused with another. Our hotel does not have any pool. Your feedback regarding the staff's friendliness will also be addressed.Please be assured that we are taking immediate steps to rectify these issues and prevent them from happening again. Thank you for choosing Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
家庭亲子
15 years of nicotine on the head boards and lamp shades.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cartersville–Emerson/LakePoint North. We're sorry to hear about the condition of the room you encountered. The presence of nicotine residue is completely unacceptable. Please accept our sincerest apologies for failing to meet the standards of hygiene and comfort that we aim to provide for every guest.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
床垫整晚都伴随着弹簧的声音完成。今天腰痛。房间隔音效果很差，邻居的噪音很大。
午餐要忘记。
我永远不会回到那里。
出色地
My family and I were in room 208. Everything was fine, but our shower barely had any water coming out of the shower head. No matter how hard you pulled it up, it didn't change how much water came out of the shower head.
The gentleman at the front desk was very nice. The breakfast provided could have been better, my granddaughter ate Donuts for breakfast. The View from the room was very nice and the hotel was convenient to everything
It was alright for a cheaper hotel, nothing was broken or Damaged. Pretty quite, the shower was compatible, had soap and shampoo dispensers in the shower which was nice.
Don’t believe what you see
I booked a suite and paid for it and they don’t even have them
Didn’t give my money back or another room because i miss my date
just drive on by
this was not enjoyable from the start. difficult to check-in. Got to the room and none of the lights except the bathroom. Called front dest and they came down and jiggled things and got them to work. Phone wouldn't work. The bed had about a 18" extension that was bumped into in the middle of the night. It is suppose to be pet friendly, but very limited grass area and the grass that wqs there was super tall. It was clean, but just hold unkept furniture
Stains on the sheets, cigarette buds everywhere, false advertising not in the lakepoint area it’s three exits down. A lot of old furniture by the dumpsters and the pool is never functioning they have atvs and motorcycles, and non running vehicles still parked from a year ago. Not the friendliest staff either.
15 years of nicotine on the head boards and lamp shades.