酒店回复: Dear Susan,Please accept our apologies for any issues with our accommodations during your visit, as this is never our intention. We will be sure to look into all your comments further and make changes where necessary. Thank you, and we hope you will consider giving us another chance soon.
1.0分
其他
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The room was dirty. Sheets were stained and had hair on them. Clump of hair in the tub. TV wasn’t hooked up. Had to do it myself. No tissue at sink. Graffiti on door frame in bathroom and on the wall near the bedroom. Floor appeared to need vacuuming. I’m requesting a refund for the stay as I did not sleep due to the unsanitary conditions.
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酒店回复: Dear Guest,I sincerely apologise for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened. If you have any further concerns, please call up the property for the resolution.
4.0分
商务出差
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We had a mishap with both of our rooms. The woman at the front desk helped resolve those in a quick and easy manner. One of them was completely our fault that she was very kind to help us out with it. I was impressed with the quality of customer service.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear our front desk team provided quick and kind assistance in resolving the issues with your rooms. We truly appreciate your kind words and are glad our customer service made a positive impression.
1.0分
商务出差
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The climate controls did not work at all. The second story wall way was crumbling and falling apart. There was a clump of hair I. The middle of the bed on top of the covers. There was hair throughout all the sheets. The toilet would not flush. The smoke alarm was dangling from its wires in the ceiling. And there was a huge hole over the sink where the roof leaks into the room. Also when I showed up to the room there was a bag of trash in from of the door.
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酒店回复: Dear Matthew,We're sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Thank you for the feedback, and we hope you'll consider giving us another chance soon.
5.0分
家庭亲子
Nice rooms clean quiet very enjoyable
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酒店回复: Dear Guest,Thank you for your kind feedback! We're so glad to hear that you had an enjoyable stay and found the rooms clean and quiet. We look forward to welcoming you back for another great experience soon!
4.0分
情侣出游
Quick checking able to get ground floor room. Just off hwy. easy access
1.0分
其他
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3 different rooms.
First room tv didnt work nor the heater, second room no heat, floor about to fall in. Got moved to a 3rd room, was put in a room that was different from what we booked. The temperature outside is 21 degrees and no heat isnt ok.
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酒店回复: We are so sorry for your experience. We understand we should have gotten your room right the first time, and we will use your feedback as a learning tool. Please consider giving us another try when you return to Yukon.
2.0分
其他
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Was charged a deposit fee when checking in even though I booked online. Told it would be refunded when I checked out which it wasn't for days. The room was nasty, one of the pillow cases looked like it had blood stain on it. Roaches were in the room. Non smoking room but had a nasty odor. The air conditioning didn't work right.
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酒店回复: Dear Delinda,We appreciate you taking the time to leave us your feedback. We're sorry to hear about any concerns regarding the cleanliness of our accommodations, as this matter is incredibly important to us. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Thank you, and we hope you'll give us another chance soon.
1.0分
其他
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This place was no better than a crackhouse and should be razed. Absolutely filthy and disgusting. I’m pretty sure the room next to mine was occupied full-time by husband wife a few young children and cooking meth. I strongly recommend that you remove this hotel from your list.
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酒店回复: Dear Rob,We're sorry to hear that you didn't have a good time with us. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. In addition, please know that we do not condone any illicit activities on our property and we always encourage our guests to reach out to our front desk team with any concerns of this nature. Thank you, and we hope you will consider giving us another chance to impress you in the future.
嗯，我们过去一直住在这家特别的酒店，我们从来没有遇到过任何问题，这一次又不是问题，但温度是 101°，我们期待着游泳，因为外面非常非常热，没有游泳第一是游泳池，第二是没有早餐，这是一件大事，因为我们有两个孩子，我们需要很早就上路，我们希望能吃到早餐，然后就走，但他们没有，也没有冰制造商有点奇怪，但在大多数情况下，这是一个非常干净的机构，始终提供优质的客户服务，我们很欣赏她非常友善且乐于助人，所以我们会再次住在那里，是的，绝对
有史以来最糟糕的酒店。 ****** 甚至不应该在他们的网站上允许此属性。二楼的阳台已经腐烂，不安全，他们试图把我们安置在破损阳台正上方的房间里。我们坚持要换房间，而下一组房间到处都是死虫子。我们告诉他们我们拒绝留在那里，他们拒绝退还我的钱。试图通过 ******** 拿回我的钱，但他们也没有帮助。
The room was dirty. Sheets were stained and had hair on them. Clump of hair in the tub. TV wasn’t hooked up. Had to do it myself. No tissue at sink. Graffiti on door frame in bathroom and on the wall near the bedroom. Floor appeared to need vacuuming. I’m requesting a refund for the stay as I did not sleep due to the unsanitary conditions.
We had a mishap with both of our rooms. The woman at the front desk helped resolve those in a quick and easy manner. One of them was completely our fault that she was very kind to help us out with it. I was impressed with the quality of customer service.
The climate controls did not work at all. The second story wall way was crumbling and falling apart. There was a clump of hair I. The middle of the bed on top of the covers. There was hair throughout all the sheets. The toilet would not flush. The smoke alarm was dangling from its wires in the ceiling. And there was a huge hole over the sink where the roof leaks into the room. Also when I showed up to the room there was a bag of trash in from of the door.
Nice rooms clean quiet very enjoyable
Quick checking able to get ground floor room. Just off hwy. easy access
3 different rooms.
First room tv didnt work nor the heater, second room no heat, floor about to fall in. Got moved to a 3rd room, was put in a room that was different from what we booked. The temperature outside is 21 degrees and no heat isnt ok.
Was charged a deposit fee when checking in even though I booked online. Told it would be refunded when I checked out which it wasn't for days. The room was nasty, one of the pillow cases looked like it had blood stain on it. Roaches were in the room. Non smoking room but had a nasty odor. The air conditioning didn't work right.
This place was no better than a crackhouse and should be razed. Absolutely filthy and disgusting. I’m pretty sure the room next to mine was occupied full-time by husband wife a few young children and cooking meth. I strongly recommend that you remove this hotel from your list.