酒店回复: Dear Enrique, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is always there to assist you with anything. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
他们需要更多的清洁，床单、冰箱都很脏。房间和床都非常小。房间看起来不像应用程序中的照片。我不推荐。
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酒店回复: Dear Andrea, Thank you for choosing us. We deeply regret the challenges you encountered with the room's cleanliness and upkeep and sincerely apologize for the inconvenience. Your feedback is invaluable, as it highlights areas for improvement, and our respective teams are already at work. Rest assured, we will address these concerns internally to enhance our service standards. Please give us another opportunity to provide you with a better experience.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
我不喜欢
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酒店回复: Dear feliza, We are truly sorry to hear that your experience did not meet your expectations. Guest satisfaction is very important to us, and we regret any inconvenience or disappointment you experienced during your stay. Your comments have been shared with our team to help us improve our services and ensure a more comfortable and enjoyable experience for future guests. We appreciate your input as it allows us to continually enhance our standards. We hope you will give us another opportunity to provide a better stay.Sincerely, Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
伟大的
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酒店回复: Dear herminda, We are glad that everything went well during your time with us and that you had a memorable experience with our accommodating staff! Thank you for choosing Extended Stay America and taking the time to leave your outstanding feedback. We hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management
3.0分
家庭亲子
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Very misleading from website! Room looked nothing like pictures! Smelled cigarettes through out halls. No more kitchen items! Pay for extra towels now! Fitness room door broken, with no one available early in the morning to help. Disappointing for a three night stay.
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酒店回复: Dear April, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards, and we will address each of your concerns. We are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
5.0分
其他
Love this Hotel and the staff. Will definitely stayhere again. Thank you to the manager Delaney
1.0分
情侣出游
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Picture are not up to date on what to expect. Yes they are remolding and I understand they are trying but still wasn’t satisfied. Then if you want fresh sheets or house keeping. You'll have to pay a $1.06 each time is what I was told checking in. If you’re looking for a bed to get rest for a night then be my guess. Just wasn’t a cozy environment for the weekend
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酒店回复: Dear Kiovanny, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations and that certain aspects of the room and services caused frustration. It is disappointing to hear that the environment was not as comfortable as anticipated, and we regret any inconvenience caused by the housekeeping. Your comments are valuable and will be shared with our team to guide improvements and ensure clearer communication for future guests. We appreciate your observations and hope you might consider giving us another opportunity to provide a more welcoming and restful experience on your next visit.Sincerely,Hotel Management
2.0分
家庭亲子
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Our deadbolt wouldn’t lock. The sweet girl at the desk did all she could but the hotel was full so there were no other rooms to move to. Thankfully I keep a door jamb lock and personal protection so we stayed but we won’t be back.
2.0分
家庭亲子
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This place is an OK place to stay if you are just looking for a place to stay a few nights. We booked a 1 bedroom suite not a deluxe suit they put us in. When I asked the front desk about getting the correct room she informed me that they didn’t even have those rooms. That also goes along with them advertising they have a pool. They do but it was green and unusable, they are apparently getting rid of it permanently. They make you pay to change your towels out and you can’t get more until the next day. The hallways stink and there are very weird people walking around late at night. The ice machine didn’t work so we couldn’t use that, and they also charge you $60 I believe if you want to use their dishes for your room and another fee in you want pans. None of this was on their website. I wouldn’t recommend staying here, I wish I would have paid a little more money for a better hotel.
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酒店回复: Dear Misty, Thank you for choosing us and for taking the time to share your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
1.0分
其他
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The day I checked in there were garbage bags in the hallway, in the stairwell and next to the door to my room...Also, there was dirty laundry, socks and dirty t-shirts thrown in the hallway next to some of the rooms. This stuff sat in the hallways for days, as I stayed here for 10 days while working in the area. I tried and tried, even spent a lot of time on the phone with the "tech support" and was never able to access the "free wifi"
Awful...worst place I have stayed in almost 30 years of working on the road all over the U.S.
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酒店回复: Dear Todd, We sincerely apologize for the unacceptable condition of the hallways and the inconvenience you experienced with our Wi-Fi service. Cleanliness and reliable amenities are priorities for us, and it is disappointing to learn that we fell short during your visit. Please know that your comments have been shared with our housekeeping and maintenance teams so corrective actions can be taken immediately. We value your input as it helps us improve, and we are committed to providing a much better experience in the future. Sincerely, Hotel Management
我住过的最糟糕的沙发床，非常不舒服，我不得不向接待处询问一切。
这家酒店的价格很高
包含的早餐是一个笑话
他们需要更多的清洁，床单、冰箱都很脏。房间和床都非常小。房间看起来不像应用程序中的照片。我不推荐。
我不喜欢
伟大的
Very misleading from website! Room looked nothing like pictures! Smelled cigarettes through out halls. No more kitchen items! Pay for extra towels now! Fitness room door broken, with no one available early in the morning to help. Disappointing for a three night stay.
Love this Hotel and the staff. Will definitely stayhere again. Thank you to the manager Delaney
Picture are not up to date on what to expect. Yes they are remolding and I understand they are trying but still wasn’t satisfied. Then if you want fresh sheets or house keeping. You'll have to pay a $1.06 each time is what I was told checking in. If you’re looking for a bed to get rest for a night then be my guess. Just wasn’t a cozy environment for the weekend
Our deadbolt wouldn’t lock. The sweet girl at the desk did all she could but the hotel was full so there were no other rooms to move to. Thankfully I keep a door jamb lock and personal protection so we stayed but we won’t be back.
This place is an OK place to stay if you are just looking for a place to stay a few nights. We booked a 1 bedroom suite not a deluxe suit they put us in. When I asked the front desk about getting the correct room she informed me that they didn’t even have those rooms. That also goes along with them advertising they have a pool. They do but it was green and unusable, they are apparently getting rid of it permanently. They make you pay to change your towels out and you can’t get more until the next day. The hallways stink and there are very weird people walking around late at night. The ice machine didn’t work so we couldn’t use that, and they also charge you $60 I believe if you want to use their dishes for your room and another fee in you want pans. None of this was on their website. I wouldn’t recommend staying here, I wish I would have paid a little more money for a better hotel.
The day I checked in there were garbage bags in the hallway, in the stairwell and next to the door to my room...Also, there was dirty laundry, socks and dirty t-shirts thrown in the hallway next to some of the rooms. This stuff sat in the hallways for days, as I stayed here for 10 days while working in the area. I tried and tried, even spent a lot of time on the phone with the "tech support" and was never able to access the "free wifi"
Awful...worst place I have stayed in almost 30 years of working on the road all over the U.S.