酒店回复: Dear Enrique, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is always there to assist you with anything. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
他们需要更多的清洁，床单、冰箱都很脏。房间和床都非常小。房间看起来不像应用程序中的照片。我不推荐。
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酒店回复: Dear Andrea, Thank you for choosing us. We deeply regret the challenges you encountered with the room's cleanliness and upkeep and sincerely apologize for the inconvenience. Your feedback is invaluable, as it highlights areas for improvement, and our respective teams are already at work. Rest assured, we will address these concerns internally to enhance our service standards. Please give us another opportunity to provide you with a better experience.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
我不喜欢
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酒店回复: Dear feliza, We are truly sorry to hear that your experience did not meet your expectations. Guest satisfaction is very important to us, and we regret any inconvenience or disappointment you experienced during your stay. Your comments have been shared with our team to help us improve our services and ensure a more comfortable and enjoyable experience for future guests. We appreciate your input as it allows us to continually enhance our standards. We hope you will give us another opportunity to provide a better stay.Sincerely, Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
伟大的
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酒店回复: Dear herminda, We are glad that everything went well during your time with us and that you had a memorable experience with our accommodating staff! Thank you for choosing Extended Stay America and taking the time to leave your outstanding feedback. We hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management
5.0分
其他
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Love this hotel and the staff. Stayed here alot. I always chose this hotel because of the management and the staff. Never had a problem at this hotel. Treated like family. Will be back soon. Thank you 😊
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酒店回复: Dear Guest, Thank you for sharing such a heartwarming review. We are truly delighted to know that you love our hotel and staff, and it means a lot that you choose to stay at Extended Stay America so often. Your kind words about our management and team, and being treated like family, inspire us to continue delivering the best experience possible. We’re grateful for your trust and loyalty, and we’re thrilled to know you’ve never had a problem during your stays. We look forward to welcoming you back very soon. SincerelyHotel Management
2.0分
其他
Sheila was amazing. The room itself was very questionable. The microwave didn’t work. We never got it replaced. It was cold in the hallways. There was a roach.
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酒店回复: Dear Guest, Thank you for sharing your detailed feedback with us. We are pleased to hear that Sheila provided amazing service, and we will be sure to recognize her. However, we sincerely apologize for the concerns you experienced with the room, cold hallways, and the presence of a roach. This is not the standard we aim to provide. Your comments have been shared with our maintenance and housekeeping teams. We appreciate you bringing these issues to our attention and hope to deliver a much better stay on your next visit. SincerelyHotel Management
3.0分
家庭亲子
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Very misleading from website! Room looked nothing like pictures! Smelled cigarettes through out halls. No more kitchen items! Pay for extra towels now! Fitness room door broken, with no one available early in the morning to help. Disappointing for a three night stay.
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酒店回复: Dear April, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards, and we will address each of your concerns. We are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
5.0分
其他
Love this Hotel and the staff. Will definitely stayhere again. Thank you to the manager Delaney
1.0分
情侣出游
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Picture are not up to date on what to expect. Yes they are remolding and I understand they are trying but still wasn’t satisfied. Then if you want fresh sheets or house keeping. You'll have to pay a $1.06 each time is what I was told checking in. If you’re looking for a bed to get rest for a night then be my guess. Just wasn’t a cozy environment for the weekend
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酒店回复: Dear Kiovanny, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations and that certain aspects of the room and services caused frustration. It is disappointing to hear that the environment was not as comfortable as anticipated, and we regret any inconvenience caused by the housekeeping. Your comments are valuable and will be shared with our team to guide improvements and ensure clearer communication for future guests. We appreciate your observations and hope you might consider giving us another opportunity to provide a more welcoming and restful experience on your next visit.Sincerely,Hotel Management
2.0分
家庭亲子
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Our deadbolt wouldn’t lock. The sweet girl at the desk did all she could but the hotel was full so there were no other rooms to move to. Thankfully I keep a door jamb lock and personal protection so we stayed but we won’t be back.
我住过的最糟糕的沙发床，非常不舒服，我不得不向接待处询问一切。
这家酒店的价格很高
包含的早餐是一个笑话
他们需要更多的清洁，床单、冰箱都很脏。房间和床都非常小。房间看起来不像应用程序中的照片。我不推荐。
我不喜欢
伟大的
Love this hotel and the staff. Stayed here alot. I always chose this hotel because of the management and the staff. Never had a problem at this hotel. Treated like family. Will be back soon. Thank you 😊
Sheila was amazing. The room itself was very questionable. The microwave didn’t work. We never got it replaced. It was cold in the hallways. There was a roach.
Very misleading from website! Room looked nothing like pictures! Smelled cigarettes through out halls. No more kitchen items! Pay for extra towels now! Fitness room door broken, with no one available early in the morning to help. Disappointing for a three night stay.
Love this Hotel and the staff. Will definitely stayhere again. Thank you to the manager Delaney
Picture are not up to date on what to expect. Yes they are remolding and I understand they are trying but still wasn’t satisfied. Then if you want fresh sheets or house keeping. You'll have to pay a $1.06 each time is what I was told checking in. If you’re looking for a bed to get rest for a night then be my guess. Just wasn’t a cozy environment for the weekend
Our deadbolt wouldn’t lock. The sweet girl at the desk did all she could but the hotel was full so there were no other rooms to move to. Thankfully I keep a door jamb lock and personal protection so we stayed but we won’t be back.