It did not have lamp plugs for cell phones. My room was across from ice machine which helped because I have a broken ankle. The manager helped get breakfast items for me and so did guests and came up to get credit card and brought paperwork for me to sign so I wouldn’t have to use crutches to go downstairs again.
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酒店回复: Hi Martha!We are so glad to hear about your recent stay with us. It warms our hearts to know that our manager was able to assist you with breakfast and paperwork right to your room, making things easier with your broken ankle. We're also pleased that your room's location was helpful and that other guests showed their kindness. We always aim to provide a caring and supportive experience for all our visitors.
4.0分
情侣出游
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It's a bit outdated and needs updated. The room was clean, but the towels were rough/scratchy. The definitely need some fluff. One other thing that would be helpful is to put USB/c connectors and bring the rooms up to date for that is much needed by all. Lastly, every time the light in the bathroom is turned on, the loud fan runs. So annoying when one is in doing their makeup or hair. A second, individual switch for the fan when needed would be very helpful and appreciated by all. The breakfast was pretty scant. For people that can't have gluten, the only thing I could have there was milk, yogurt and a nearly over ripe banana. And adding some protein would be helpful for everybody. It was all carbs, waffles, bread, muffins, waffles. Juice and coffee. Overall, it was still a nice place to stay, but could be much better.
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酒店回复: Dear Marti,We appreciate you sharing such thoughtful feedback on your recent stay. We certainly understand your observations about our rooms needing updates, the scratchy towels, and the desire for modern charging ports. We also acknowledge how disruptive the loud bathroom fan can be and regret that our breakfast variety, particularly for gluten-free options and protein, didn't fully meet your expectations. Your comments are truly valuable as we continuously strive to enhance our guest experience.
3.0分
家庭亲子
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Room wasn't ready even tho it was after check in time. They did give another room. There was a light that shined right into the window and hotel was very noisy due to doors constantly shutting and hearing cats go by on the highway
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酒店回复: Hi Josephus, Thank you for sharing your feedback about your recent stay with us. While we understand that the timing of room readiness can be frustrating, our team acted quickly to provide you with another accommodation so that you could settle in without further delay. External factors such as outside lighting, traffic, and passing noise are unfortunately beyond the hotel’s control, though the property itself remains a convenient and comfortable place for guests. We appreciate that you acknowledged the staff’s effort to adjust your room, and we value your perspective as it helps highlight the balance between hotel service and circumstances outside the building itself.
5.0分
家庭亲子
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This was an overnight stay for an early flight. It's super close to the airport and offers free breakfast. It was a typical 2 star hotel. It was clean and easy to check in.
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酒店回复: Hi Tiffany!What a pleasure to read your review! We're so glad our convenient airport location and complimentary breakfast made your overnight stay for an early flight smooth and effortless. It truly warms us to know you found your room clean and the check-in process easy and welcoming. We genuinely appreciate you choosing to stay with us and hope to welcome you back whenever your travels bring you our way.
3.0分
朋友出游
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I had a very short stay but there are a few pros and cons. The beds were comfortable. The shower water pressure and temps were great. Seemed clean for the most part. But i will say the toilet paper roll was almost completely used up when we got in the room. The room was so hot and muggy as soon as we walked in.Then, the check in was aweful. We got in very late, I called a head of time to let them know this and to make sure it would be a seemless check in. The gentleman who checked us in immediately required license copies from both of us. They did not mention anywhere that there would be another charge of $50 to my card or $100 cash to assure we did not have a pet or smoke in the room, which we did not. It was refundable, but this was a huge surprise and was not mentioned anywhere on the call, their website or *******, which is where I booked. I had to basically sign my life away to check in for a stay that lasted maybe 8 hours. I suggest more transparancy with either ******* or the hotel in general. Overall, i was not impressed with the stay, I myself will not be coming back and will not be recommending unless you're in a pinch.
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酒店回复: Dear Laci,It sounds like your stay was far from smooth, and we’re sorry to hear about the challenges you experienced. While we’re glad you found the bed comfortable and the room clean, we understand how frustrating it must have been to walk into a hot, muggy room and deal with unexpected charges and a stressful check-in after traveling late. We know how important transparency and comfort are, and your feedback will help us improve in those areas. We truly appreciate you taking the time to share this, even though your stay wasn’t what you had hoped for.
5.0分
商务出差
Currently under renovation, but is still neat and tidy. Staff is extremely friendly. Check-in was very smooth and quick.
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酒店回复: Thank you for sharing your experience with us. We’re glad to hear that, despite ongoing renovations, you found the hotel to be neat and tidy. Our team takes pride in providing a welcoming and friendly atmosphere, and it’s wonderful to know that our staff made your check-in smooth and efficient. Your feedback is greatly appreciated, and we are happy that the improvements around the hotel have not impacted the quality of your stay.
5.0分
家庭亲子
The room was clean, service was great, Parking convenient, breakfast was good, great coffee!
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酒店回复: Hi Catherine!We're pleased you enjoyed the clean room, friendly service, and the convenience of parking during your stay. It’s also great to hear that breakfast and coffee added a nice start to your day. We look forward to welcoming you back for another warm and comfortable visit soon!
5.0分
家庭亲子
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Convenient to The ***** area in N. Canton and to many dining or shopping options. Staff is EXTREMELY friendly and helpful. Fairly priced rooms which are always very clean and well-maintained, Going through a remodel currently but ownership/staff are working diligently to minimize disruption to guests. I stay here every time I visit family in the area…roughly a cozen times in the past 2-3 years.
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酒店回复: Thank you for sharing your detailed feedback. We’re delighted to hear that our convenient location, friendly staff, and clean, well-maintained rooms have consistently made your stays enjoyable. It’s great to know that the ongoing remodel has not significantly impacted your experience, and we appreciate your recognition of our team’s efforts to minimize any disruption. Your continued loyalty over the past few years is truly valued, and we’re glad that our property remains your preferred choice when visiting family in the area.
5.0分
其他
Microtel good place to stay
Comfortable bed, clean spacious room (two queen bed -room) i would stay here again.
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酒店回复: Hello Patricia,Thank you for your feedback! We're delighted to hear that you found the bed comfortable and your room clean and spacious. It’s wonderful to know you would choose to stay with us again. We look forward to welcoming you back on your next visit!
3.0分
情侣出游
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Very loud. Right on freeway.
They charged a non refundable 50.00 for each night.
Very disappointed about the charge so what was supported to be 109 ended up 159. I could have stayed at a much more upscale place than this place.
Will never stay there again.
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酒店回复: Hello Flo,Thank you for sharing your feedback. We understand that noise from the freeway can be disruptive for some guests. Regarding the charges, they are clearly outlined during the booking process, and we appreciate your understanding of our policies. We value your comments as they help us improve the guest experience. We hope you find accommodations that better meet your expectations in the future.
It did not have lamp plugs for cell phones. My room was across from ice machine which helped because I have a broken ankle. The manager helped get breakfast items for me and so did guests and came up to get credit card and brought paperwork for me to sign so I wouldn’t have to use crutches to go downstairs again.
It's a bit outdated and needs updated. The room was clean, but the towels were rough/scratchy. The definitely need some fluff. One other thing that would be helpful is to put USB/c connectors and bring the rooms up to date for that is much needed by all. Lastly, every time the light in the bathroom is turned on, the loud fan runs. So annoying when one is in doing their makeup or hair. A second, individual switch for the fan when needed would be very helpful and appreciated by all. The breakfast was pretty scant. For people that can't have gluten, the only thing I could have there was milk, yogurt and a nearly over ripe banana. And adding some protein would be helpful for everybody. It was all carbs, waffles, bread, muffins, waffles. Juice and coffee. Overall, it was still a nice place to stay, but could be much better.
Room wasn't ready even tho it was after check in time. They did give another room. There was a light that shined right into the window and hotel was very noisy due to doors constantly shutting and hearing cats go by on the highway
This was an overnight stay for an early flight. It's super close to the airport and offers free breakfast. It was a typical 2 star hotel. It was clean and easy to check in.
I had a very short stay but there are a few pros and cons. The beds were comfortable. The shower water pressure and temps were great. Seemed clean for the most part. But i will say the toilet paper roll was almost completely used up when we got in the room. The room was so hot and muggy as soon as we walked in.Then, the check in was aweful. We got in very late, I called a head of time to let them know this and to make sure it would be a seemless check in. The gentleman who checked us in immediately required license copies from both of us. They did not mention anywhere that there would be another charge of $50 to my card or $100 cash to assure we did not have a pet or smoke in the room, which we did not. It was refundable, but this was a huge surprise and was not mentioned anywhere on the call, their website or *******, which is where I booked. I had to basically sign my life away to check in for a stay that lasted maybe 8 hours. I suggest more transparancy with either ******* or the hotel in general. Overall, i was not impressed with the stay, I myself will not be coming back and will not be recommending unless you're in a pinch.
Currently under renovation, but is still neat and tidy. Staff is extremely friendly. Check-in was very smooth and quick.
The room was clean, service was great, Parking convenient, breakfast was good, great coffee!
Convenient to The ***** area in N. Canton and to many dining or shopping options. Staff is EXTREMELY friendly and helpful. Fairly priced rooms which are always very clean and well-maintained, Going through a remodel currently but ownership/staff are working diligently to minimize disruption to guests. I stay here every time I visit family in the area…roughly a cozen times in the past 2-3 years.
Microtel good place to stay
Comfortable bed, clean spacious room (two queen bed -room) i would stay here again.
Very loud. Right on freeway.
They charged a non refundable 50.00 for each night.
Very disappointed about the charge so what was supported to be 109 ended up 159. I could have stayed at a much more upscale place than this place.
Will never stay there again.