I really enjoyed my room and will certainly consider it in the future. My only complaint was that there was no guide to the TV and I had to switch channel to channel to find something I would watch.
展开
酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gulfport - Biloxi Airport. It's wonderful to hear you enjoyed your room and would consider staying with us again. I apologize for the inconvenience caused by the missing TV guide. We will ensure all rooms have updated guides moving forward. We appreciate your feedback.Your feedback is highly valued, and we are dedicated to delivering exceptional experiences for all our guests at Red Roof. We appreciate your input and look forward to welcoming you back.Sincerely,JohnRed Roof Management RediResponse Specialist
2.0分
其他
Didn't feel like any Red roof inn I've been too. No way... This was more like a budget inn and not the good ones.
展开
酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulfport - Biloxi Airport. It is disheartening to learn that our location was not up to your standards. Please accept our sincerest apologies for your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
展开
Room 218
This Room- *DANGEROUS*
Door would lock without Deadlock on!
I have medical condition which requires medical personnel access to Me.
And with Deadlock On;
There is no access.
I explain to management;
They Refused to move rooms!
I was told if I didn't like it I could Leave!
I told them I want my money back or move rooms!
"Then Leave!"
I asked
"How would EMS get to me,
Break a window and then Y'all charge Me for It!?"
"We would get to You!"
The Room Smelled Nasty!
The refrig. didn't work!
Had No Water!!!!
Manager argued about replacing with different unit!
Meanwhile, I had food spoil.
Refused a Refund!
Threatened to call police.
So I Did Instead!
Nothing was resolved!
Please Avoid This Place,
Like a Plague!!
Because I experienced It,
So, You Don't Have To!!
This is the worse experience I have ever had with ANY Hotel!
展开
酒店回复: Hello Valued Guest! Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We're glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again!Sincerely,ShennaRed Roof ManagementRediResponse Specialist
1.0分
商务出差
展开
The breakfast was horrible with watered down juice. The room was clean but the AC did not blow cold. When asked for a different room, the staff did not accommodate and had no compassion. They were very uncaring and rooms were available. We slept uncomfortable and woke up to go and eat bread and bagels. I would not recommend this place and the experience was horrible.
展开
酒店回复: Dear Recent Visitor,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulfport - Biloxi Airport. I am very sorry to hear about the multiple issues you experienced during your stay. You indicated that you were unsatisfied with the state of the air conditioner and the level of service you mentioned. Please accept our apologies for the experience.Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give Red Roof the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
展开
No, Never Again!
I was given a totally smoked in room at check in, when I specifically requested a non smoking room. Then was told that threr weren't any other rooms, but I would be given a non smoking room the next day. I chose not to stay in the room at all, and was given a two queen bedroom, which was a non smoking room. All in all, I'll never stay there again.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulfport - Biloxi Airport. I'm truly sorry to hear about the trouble you experienced with the smoking room and the difficulty in getting a non-smoking alternative right away.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
Roaches on the Rooms, Ice Machines don't work and They Charged me at front desk after even though I paid online, a bunch of unhidden fees
展开
酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulfport - Biloxi Airport. Please know that we are sincerely sorry about the broken ice machine, interaction you had with the Front desk and the presence of roaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
4.0分
其他
Quality service
Room was clean and beds were comfortable. Staff was very helpful courteous.
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gulfport - Biloxi Airport. It's wonderful to hear that you found your room clean and the beds comfortable and for appreciating the service of our staff. We strive to provide a welcoming and comfortable experience for all our guests, and your comments affirm that we're on the right track.Thank you for choosing Red Roof and for sharing your experience with us. We hope to have the pleasure of welcoming you back in the future.Sincerely,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
展开
The room was “clean”, but smelled horrible. There were holes in the curtains, the door had space all the way around it that you could see out of it. Ended up leaving after 3 hours because it was so gross
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulfport - Biloxi Airport. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unpleasant smell you had encountered in the room and the state of the curtains. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
其他
展开
FLOP HOUSE- Worst hotel I have ever stayed in.
Reserved non smoking room, got a smoking room, had to change after being told that I was wrong. Had to pull receipt to prove that I reserved non-smoking. Both rooms were filthy. Only furniture was a bed and desk chair (no desk or table), staff was rude, breakfast horrible and towels small and like sandpaper. Filthy!!
One working light.
Right off end of runway and first flight takes off at 5:45 on Sunday.
This is a flop house with bar-b-ques on stoop and parking lot.
Not only would I never stay here again, I am done with Red Roof Inns.
展开
酒店回复: Dear Valued Guest, Thank you for sharing your experience at Red Roof Inn Gulfport - Biloxi Airport. We are disappointed to learn your visit wasn't satisfactory due to the situation you had with the room assignment, cleanliness not meeting your satisfaction, as well as your interaction with our staff. Please accept my apologies for the shortcomings you experienced.We value your feedback and will use it to improve our guest experience. Thank you for choosing Red Roof. We're so sorry to lose your business but respect your decision. Wishing you better travels ahead. Sincerely,ViktorRed Roof Management RediResponse Specialist
服务很好，他们也帮我解决了问题。我被安排到一个房间，但去了两次都进不去。后来又换了一个房间，但钥匙打不开门，最后只能用总钥匙打开。
I really enjoyed my room and will certainly consider it in the future. My only complaint was that there was no guide to the TV and I had to switch channel to channel to find something I would watch.
Didn't feel like any Red roof inn I've been too. No way... This was more like a budget inn and not the good ones.
Room 218
This Room- *DANGEROUS*
Door would lock without Deadlock on!
I have medical condition which requires medical personnel access to Me.
And with Deadlock On;
There is no access.
I explain to management;
They Refused to move rooms!
I was told if I didn't like it I could Leave!
I told them I want my money back or move rooms!
"Then Leave!"
I asked
"How would EMS get to me,
Break a window and then Y'all charge Me for It!?"
"We would get to You!"
The Room Smelled Nasty!
The refrig. didn't work!
Had No Water!!!!
Manager argued about replacing with different unit!
Meanwhile, I had food spoil.
Refused a Refund!
Threatened to call police.
So I Did Instead!
Nothing was resolved!
Please Avoid This Place,
Like a Plague!!
Because I experienced It,
So, You Don't Have To!!
This is the worse experience I have ever had with ANY Hotel!
The breakfast was horrible with watered down juice. The room was clean but the AC did not blow cold. When asked for a different room, the staff did not accommodate and had no compassion. They were very uncaring and rooms were available. We slept uncomfortable and woke up to go and eat bread and bagels. I would not recommend this place and the experience was horrible.
No, Never Again!
I was given a totally smoked in room at check in, when I specifically requested a non smoking room. Then was told that threr weren't any other rooms, but I would be given a non smoking room the next day. I chose not to stay in the room at all, and was given a two queen bedroom, which was a non smoking room. All in all, I'll never stay there again.
Roaches on the Rooms, Ice Machines don't work and They Charged me at front desk after even though I paid online, a bunch of unhidden fees
Quality service
Room was clean and beds were comfortable. Staff was very helpful courteous.
The room was “clean”, but smelled horrible. There were holes in the curtains, the door had space all the way around it that you could see out of it. Ended up leaving after 3 hours because it was so gross
FLOP HOUSE- Worst hotel I have ever stayed in.
Reserved non smoking room, got a smoking room, had to change after being told that I was wrong. Had to pull receipt to prove that I reserved non-smoking. Both rooms were filthy. Only furniture was a bed and desk chair (no desk or table), staff was rude, breakfast horrible and towels small and like sandpaper. Filthy!!
One working light.
Right off end of runway and first flight takes off at 5:45 on Sunday.
This is a flop house with bar-b-ques on stoop and parking lot.
Not only would I never stay here again, I am done with Red Roof Inns.