The room was not fit for anyone, it was run down and dirty, I have stayed in rooms in third world countries that were in better condition. I took many pictures.
Maybe I not would have been surprised at half the price.
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酒店回复: Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have considered your feedback and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.
4.0分
其他
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Was ok, staff is friendly, room was nice, had a person with a motorcycle in rhe parking lot at 2 am, riding and reving engine every 15 mimutes. No sleep Saturday night.
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酒店回复: We see that you gave us a high score. We are so glad that your stay was good. Unfortunately, it looks like the review wasn't as high as it could be, and we are working on making improvements in all areas. We hope that you will stay with us again at a later date!
2.0分
其他
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Housekeeping didn't visit room during stay. One remote didn't work, no sheets for sofa bed, pool was too cold, doors barely closed, tub conditions were not up to par, jacuzzi was stained badly.
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酒店回复: Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have considered your feedback and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.
1.0分
其他
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There is black mold on the ACs, holes in the wall and God knows what splattered on the walls. I had to wash off the dirty toilet seat before I could sit on it. The room smelled of mold and mildew. We booked 3 nights and did not spend 1 there. Checked in but after seeing the condition of the place and the room, checked right back out. *******, you should NOT be recommending this hotel for safety concerns.
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酒店回复: Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have considered your feedback and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.
3.0分
其他
Staff amazing, the property is just old and needs a true remodel mold in the bathrooms ac units rusty and fallig apart but like i said the staff is amazing
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酒店回复: We see that you gave us a high score. We are so glad that your stay was good. Unfortunately, it looks like the review wasn't as high as it could be, and we are working on making improvements in all areas. We hope that you will stay with us again at a later date!
3.0分
其他
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I was traveling trough on my way to see my daughter graduation at San Antonio Airfoce base. Had i been alone the room would have been a place to sleep and leave, however the room was in need of a few minor repairs, the pictures on the walls were coverd in dust and the bathroom could have been a little cleaner. The hotel its self was ok, but not for more than a place to stay if you absolutely have to.
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酒店回复: We see that you gave us a high score. We are so glad that your stay was good. Unfortunately, it looks like the review wasn't as high as it could be, and we are working on making improvements in all areas. We hope that you will stay with us again at a later date!
1.0分
其他
My room was not cleaned hair all in the bath room and the sheet were not cleans the property manager was rude
3.0分
其他
The hotel was okay. Our room smelled and there was holes in the shower wall and bathroom wall. Overall beds were okay.
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酒店回复: We see that you gave us a high score. We are so glad that your stay was good. Unfortunately, it looks like the review wasn't as high as it could be, and we are working on making improvements in all areas. We hope that you will stay with us again at a later date!
3.0分
商务出差
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The bed is extremely comfortable. However, the whirlpool tub (which I paid a lot extra to have) was very dirty and I didn’t use it my entire stay. I mentioned it to the front desk staff and nothing was done to accommodate me. The bathroom toilet was dirty as well.
1.0分
其他
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Hotel accused me of smoking in the room to keep deposit put me on DR because there rep said it was a substance that looked like **** left on counter which wasn’t and the room did not smell like smoke nor was it smoked in
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酒店回复: Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have considered your feedback and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.
The room was not fit for anyone, it was run down and dirty, I have stayed in rooms in third world countries that were in better condition. I took many pictures.
Maybe I not would have been surprised at half the price.
Was ok, staff is friendly, room was nice, had a person with a motorcycle in rhe parking lot at 2 am, riding and reving engine every 15 mimutes. No sleep Saturday night.
Housekeeping didn't visit room during stay. One remote didn't work, no sheets for sofa bed, pool was too cold, doors barely closed, tub conditions were not up to par, jacuzzi was stained badly.
There is black mold on the ACs, holes in the wall and God knows what splattered on the walls. I had to wash off the dirty toilet seat before I could sit on it. The room smelled of mold and mildew. We booked 3 nights and did not spend 1 there. Checked in but after seeing the condition of the place and the room, checked right back out. *******, you should NOT be recommending this hotel for safety concerns.
Staff amazing, the property is just old and needs a true remodel mold in the bathrooms ac units rusty and fallig apart but like i said the staff is amazing
I was traveling trough on my way to see my daughter graduation at San Antonio Airfoce base. Had i been alone the room would have been a place to sleep and leave, however the room was in need of a few minor repairs, the pictures on the walls were coverd in dust and the bathroom could have been a little cleaner. The hotel its self was ok, but not for more than a place to stay if you absolutely have to.
My room was not cleaned hair all in the bath room and the sheet were not cleans the property manager was rude
The hotel was okay. Our room smelled and there was holes in the shower wall and bathroom wall. Overall beds were okay.
The bed is extremely comfortable. However, the whirlpool tub (which I paid a lot extra to have) was very dirty and I didn’t use it my entire stay. I mentioned it to the front desk staff and nothing was done to accommodate me. The bathroom toilet was dirty as well.
Hotel accused me of smoking in the room to keep deposit put me on DR because there rep said it was a substance that looked like **** left on counter which wasn’t and the room did not smell like smoke nor was it smoked in