酒店回复: Sorry for any inconvenience you may have experienced at the inn for your stay. We’ll work hard to fix any issues you may have experienced. Please let the front desk know of any concerns or issues you have so they can resolve it quickly. Thank you for letting us know we really appreciate your opinion.
5.0分
情侣出游
原文
翻译提供方：Google
服务很棒，5 星级！房间简单但很好。这家酒店已经荒废了好长一段时间了。
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酒店回复: Thank for your positive feedback and your business we really appreciated
5.0分
其他
原文
翻译提供方：Google
好服务
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酒店回复: Thank you for your positive response and your business we really appreciated.
3.0分
情侣出游
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Nice quiet area but the room Instayed in had a mini fridge that made a tick sound non stop. Told the Manager on site, Nick who checked us in and out and he didn’t seem to care or gave us a response.
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酒店回复: Sorry for any inconvenience you may have experienced. We’ll work hard to resolve any issues you may have and thank you for letting us know we really appreciated.
1.0分
其他
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Price was cheap. But everything from power outages to weak wifi signals made my customer service experience low. I dont understand why Concord CA hotels have so many issues
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酒店回复: Sorry for any inconvenience you may have experienced. We’ll work to fix any issues you have, thank you for letting us know we really appreciated. The power outage was less than 10 minutes because of the storm we had in night and morning. The WIF was working fine because they were using it in the office and other customers were also using it.
3.0分
其他
Plz tell management to fix the wifi. Its hard for ppl to connect and we keep getting kicked off
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酒店回复: Sorry for any inconveniences you have experienced with your stay. We’ll work hard to fix any issues you may have. Please let the front desk person know so they can resolve any issues you may have. Thank you for letting us know we really appreciated.
4.0分
其他
The pool and spa were closed. Trying to get your deposit back is impossible. They make stuff up to keep your deposit.
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酒店回复: Thank you for your positive feedback and your business we really appreciated. Your deposit was not charged it was a hold and we canceled it the same day you checked out. The banks usually takes 5 to 7 or 7 to 10 business days for the hold to release and we have no control over that.
1.0分
商务出差
Staff is very rude they don’t say hi/hello he is very rude very bad experience
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酒店回复: Sorry for any inconvenience you may experienced. We’ll work hard to fix any issues you may and thank you for letting us know we really appreciated.
不错
因此，我们办理了入住手续，但工作人员非常粗鲁，我们支付了应付的房费，然后他打电话给我们，强迫我们额外支付 3 晚每晚 60 英镑，因为我们在那里工作，我们预订了 4 天，前台的那个人非常无礼，直到我到那里，直到退房
我在加州的一家酒店里遇到的最糟糕的事情
服务很棒，5 星级！房间简单但很好。这家酒店已经荒废了好长一段时间了。
好服务
Nice quiet area but the room Instayed in had a mini fridge that made a tick sound non stop. Told the Manager on site, Nick who checked us in and out and he didn’t seem to care or gave us a response.
Price was cheap. But everything from power outages to weak wifi signals made my customer service experience low. I dont understand why Concord CA hotels have so many issues
Plz tell management to fix the wifi. Its hard for ppl to connect and we keep getting kicked off
The pool and spa were closed. Trying to get your deposit back is impossible. They make stuff up to keep your deposit.
Staff is very rude they don’t say hi/hello he is very rude very bad experience