Room was clean and bed was quite comfortable. This hotel is older and many guests stay ling term, so facilities are somewhat warn. However, one can't beat it for the price. The staff is super friendly. I have stayed here before and I wouldn't hesitate to stay here again. It's a great value.
1.0分
其他
Carpet is dirty, counters were dirty, handles of everything (fridge, microwave, etc) were dirty.
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酒店回复: Dear Shannan,We understand how frustrating it must have been to encounter cleanliness issues during your stay and appreciate you sharing your experience. What you described is unusual, and we regret that your visit did not feel fresh and comfortable. Your feedback has been shared with our housekeeping team to help improve cleaning processes and ensure a better experience for future guests. We hope you might consider staying with us again, giving us the opportunity to provide a cleaner, more comfortable, and welcoming environment that better reflects the standards we strive to maintain for all our guests.Sincerely,Hotel Management
4.0分
其他
Large room, large television. Kitchen was convenient for cooking. Only issue was card key stopped working and the tub drain was clogged.
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酒店回复: Dear Shawn,We are glad to hear you enjoyed the spacious room, the large television, and the convenience of having a kitchen during your stay! It is wonderful to know that those features have been added to your experience. However, we are sorry for the inconvenience you experienced with the key card and the tub drainage, and we appreciate you bringing it to our attention. Your feedback is important, and we will address it with our relevant team to take corrective action. We look forward to welcoming you back to Extended Stay America for an even smoother stay on your next visit.Sincerely,Hotel Management
3.0分
其他
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Not a bad stay for the money
The room was pretty clean. I have no complaints. The bed and pillows were not comfortable for me, but I have back issues. Not the hotels fault. It was average, but for the price I would stay again. The staff was very nice.
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酒店回复: Dear Howard,Thank you for taking the time to share your experience. We are pleased to hear that you found your accommodations clean and our team welcoming. We apologize that the bed and pillows were not as comfortable as you had hoped, and understand how that may have affected your stay. Your feedback is valuable and will help us continue to enhance our services. We appreciate your understanding and hope you will consider returning in the future, giving us the opportunity to provide an even more enjoyable and restful experience.Sincerely,Hotel Management
2.0分
其他
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Complaint about room cleanliness and conditions
The room was not well maintained, the chair was dusty, the toilet bowl was dirty, the bed was poorly made. I asked to moved to another room. However, the smell in the rooms is not pleasant, maybe they have to change their cleaning products to keep a fresh air on the rooms.
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酒店回复: Dear Nadege,Thank you for sharing your experience with us. We sincerely apologize for the condition of your room and for any discomfort it caused during your stay. Your feedback is invaluable in helping us improve our housekeeping practices and ensure a fresher, more inviting environment for our guests. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a stay that meets the high standards you expect and deserve.Sincerely,Hotel Management
5.0分
情侣出游
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Check in was easy. Staff at reception desk, especially Roe, were friendly and professional. The only things that ****** was the air conditioner was so LOUD, no USB ports, sheets on bed were too thin and pillows were not great. Otherwise not bad for the price.
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酒店回复: Dear Diana, Thank you for choosing Extended Stay America and sharing your experience. We’re delighted to hear that check-in was seamless and that Roe and the front desk team made a positive impression with their friendly and professional service. We do apologize for the discomfort you encountered in your suite, and your comments have been shared with our team as we continually look for ways to improve. We’re glad to know that overall your stay met expectations, and we look forward to welcoming you back for an even more comfortable experience in the future.Sincerely,Hotel Management
虽然只住了一晚，但整体体验很不错。员工很友好。
刚开始，前台服务很糟糕。根本没有接待员。我等了半个多小时才进去。房间也没有清洁服务。浴室和淋浴间非常脏，而且下水不畅。我不推荐入住这家酒店。
挺多当地美国人常驻这个酒店。空间大。服务一般般。
优点是，酒店离我们的目的地非常近。但是，我们房间里没有电视遥控器。大堂闻起来像有人在里面抽烟，而我们房间的味道则像是瘾君子们在那里吸了一周的**。此外，我们的毯子上还有个洞，像是被烟头烫的。除了气味和毯子上的洞，其他地方看起来都挺干净的。
Room was clean and bed was quite comfortable. This hotel is older and many guests stay ling term, so facilities are somewhat warn. However, one can't beat it for the price. The staff is super friendly. I have stayed here before and I wouldn't hesitate to stay here again. It's a great value.
Carpet is dirty, counters were dirty, handles of everything (fridge, microwave, etc) were dirty.
Large room, large television. Kitchen was convenient for cooking. Only issue was card key stopped working and the tub drain was clogged.
Not a bad stay for the money
The room was pretty clean. I have no complaints. The bed and pillows were not comfortable for me, but I have back issues. Not the hotels fault. It was average, but for the price I would stay again. The staff was very nice.
Complaint about room cleanliness and conditions
The room was not well maintained, the chair was dusty, the toilet bowl was dirty, the bed was poorly made. I asked to moved to another room. However, the smell in the rooms is not pleasant, maybe they have to change their cleaning products to keep a fresh air on the rooms.
Check in was easy. Staff at reception desk, especially Roe, were friendly and professional. The only things that ****** was the air conditioner was so LOUD, no USB ports, sheets on bed were too thin and pillows were not great. Otherwise not bad for the price.