酒店回复: Dear Kimberly,Thank you for providing the review. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. You can be sure that we will use your comments as we change and improve, and your review will make a difference. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future.Sincerely, Hotel Manager.
酒店回复: Vickie,Thank you for sharing your comments with us. We are happy you enjoyed your stay. Our team is dedicated to providing excellent service to our guests. Thank you for choosing Quality Inn Northlake
酒店回复: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with the floor, tub drainage, and electrical plugs. We understand how these problems affected your overall experience, and we will address them immediately to ensure improvements are made. We appreciate you noting the cleanliness, and we strive to provide an excellent experience at a fair price. We hope to have the opportunity to welcome you back in the future for a much improved stay.Sincerely, Hotel Manager
酒店回复: Dear Guest,We sincerely apologize for the experience you had during your stay. It’s unacceptable that you were informed of conflicting information regarding the king bed availability due to construction, and we understand your frustration with the additional charge. We will address this with our team to prevent future occurrences. Additionally, we are sorry for the cigarette odor in your first room. Your feedback is important, and we appreciate you highlighting these issues. We hope you’ll consider giving us another chance in the future for a much-improved experience.Sincerely, Hotel Manager
床很舒服，就是房间感觉小了一点，再大一点就好了！
太棒了
安静，卫生。服务态度好
位置不错，我们这次春季出游价格也很便宜。早餐很简单，没什么特别值得一提的。
非常好啊😦
酒店感觉非常不好
没什么特别的。
我们预订了一间方便轮椅通行的房间。淋浴很不错，浴室区域的隔间也方便移动，但他们把拉力杆放在了架子下面，用起来很不方便。房间没什么特别的，而且相当陈旧。我们很感激他们能延迟到上午11点退房。
一切都很干净，床很舒服。卫生纸有点糟糕，但其他一切都很好。门口有“请勿打扰”的提示，这并不困扰我，因为工作时间很长，这很好。非常感谢！前台的工作人员很棒！非常乐于助人。一定会再次入住！
他们绝对不应该收取他们收取的费用……地板不平整，浴缸在淋浴时排水不畅，除非灯亮，否则插头都无法使用。除非价格减半，否则我不会再住在这里。唯一的优点是他们没有蟑螂
我通过 ******* 预订了一间带特大床的房间。当我到达那里办理入住手续时，他们告诉我没有特大床了，因为二楼正在施工。他们说我根本不应该通过 ******* 预订。然后他们让我选择一间带两张双人床的房间或一间特大床房，我已经被告知他们没有特大床房，但我必须每晚多付 20 美元。我对此感到非常困惑，因为我可以预订特大床房，这不是我的错，他们明明告诉我有特大床，但还要多付 20 美元？这真是糟糕的客户服务。此外，第一个房间有股烟味，挂着无烟标志，所以我们不得不要求另一个烟味淡一点的房间。房间本身干净宽敞。我想如果您需要特大床，请谨慎/提前打电话？