酒店回复: Dear Guest,We are thrilled to hear you enjoyed your stay and found your room comfortable! It is wonderful to know that our location and morning offerings added to a pleasant experience. Our team at Extended Stay America works hard to make every visit enjoyable, and your feedback truly encourages us. We look forward to welcoming you back soon for another relaxing and convenient stay!Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
酒店漂亮实用，位置优越！床很舒服，早餐也很丰盛！
5.0分
其他
原文
翻译提供方：Google
房间干净，床很舒服，位置很好！
1.0分
其他
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It was awful. They assigned me a room in which someone else was already in. I go back and tell front desk and they assigned a different room. This room was a disgrace. All around filthy. The freezer and fridge was so dirty and the microwave as well. It looked like it was old blood in the freezer.
I left and told them I wanted a refund.
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酒店回复: Dear Guest,Thank you for sharing this experience. We sincerely regret the distress and inconvenience you encountered. Being directed to an occupied space and then finding the next accommodation in unacceptable condition is deeply concerning and does not align with the standards we strive to uphold. While occasional oversights can occur, the issues you described indicate areas where immediate corrective action is necessary. We appreciate you bringing this to our attention, and appropriate steps will be taken to address the issue. We hope you might consider giving us another opportunity in the future so we can provide a stay that reflects the level of care and reliability every guest deserves.Sincerely,Hotel Management
1.0分
其他
Booked reservation last night about 7 or 8pm for same night then The hotel turned me away saying overbooked. Had to find another, Awaiting my refind
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酒店回复: Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention, as we continually grow and improve based on our guests’ feedback. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
2.0分
情侣出游
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No early check in, sink clogged, door lock stuck, no remote control for the tv in the room, staff was not overly helpful, while leaving staff remember was at the desk, back turned, on the phone….super unprofessional. Place is really run down and could use an upgrade. Absolutely would not stay here again.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely regret the challenges you encountered during your visit, including maintenance concerns and a service experience that did not meet your expectations. We understand how frustrating this must have been and apologize for the inconvenience caused. While early check-in is subject to room availability, your comments will help us identify areas that need improvement. We value your input and hope you might consider giving us another opportunity to provide a smoother and more comfortable stay in the future.Sincerely,Hotel Management
2.0分
其他
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Visible debris/crumbs under the bed when I checked in. Near the base of the kitchenette island I saw what looked like a dead roach but couldn't tell. Suspicions were confirmed later when a live roach crawled up the wall and I had to kill it; place is not infested but apparently has pest control issues. Was there for 5 days and housekeeping NEVER came to clean my room or offer me fresh linens. If I hadn't tied up my own trash and sat it in the hall it would've just sat in my room indefinitely. One lamp in my room had no bulb and the other had tape on the socket and no switch/button. Flusher button on the top of the toilet frequently got stuck. I would NOT recommend anyone staying at this hotel. The only benefits were proximity to dining and shopping.
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酒店回复: Dear Meagan,Thank you for sharing your detailed feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay, as well as for the missed housekeeping service. Please know that the comfort and safety of our guests are always our top priorities, and your comments have been shared with our team to help guide improvements in pest control, maintenance, and guest services. We understand how frustrating these experiences were and regret that your stay did not meet your expectations. We hope you might consider giving us another opportunity to provide a properly maintained, welcoming, and comfortable environment that reflects the high standards we strive to uphold.Sincerely,Hotel Management
3.0分
其他
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I had to check-in over the phone because flight delays would've caused my reservation to be deleted.
The room was clean when I arrived at 2:45am, but there was no soap, no shampoo and no items in the kitchen area if I was actually using for an extended stay.
I was too tired to call or go to the desk and ask for missing items.
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酒店回复: Dear Cynthia,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with missing toiletries and kitchen items upon your late arrival. We understand how frustrating it can be, especially after a long day of travel, and we regret that it affected your stay. Your feedback highlights areas where we can improve our service, and we are taking steps to ensure rooms are fully stocked for all guests. We hope you will consider giving us another opportunity to provide a more seamless and comfortable experience on your next visit, and we would be happy to assist in making your stay as smooth as possible.Sincerely,Hotel Management
3.0分
其他
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Beds are very uncomfortable. Pillows need updated! Bathroom was dirty and shower curtain does not stay closed which caused water to run out. Lobby smelled like a nursing home!
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酒店回复: Dear Stephanie,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations. We regret that the bedding and pillows did not provide the comfort you anticipated. It is also disappointing to hear that the bathroom condition, including the shower curtain, affected your experience. Additionally, we apologize for any discomfort caused by the lobby environment. Your comments have been shared with the appropriate team to improve our accommodations and services. Guest comfort and satisfaction are very important to us, and your observations will help guide enhancements. We appreciate your input and hope to provide a much-improved experience in the future.Sincerely,Hotel Management
2.0分
家庭亲子
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Too many people just hanging around in parking lot til after 11 pm. Front desk provided absolutely no informarion except that the room was 204. Very slow processing information and thankfully it was for one nite bc any longer wpuld have been very difficult to navigate
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酒店回复: Dear Joseph, We’re sorry to hear your visit was affected by both the lack of communication during check-in and the activity around the property. Guest comfort and safety are top priorities, and your comments have been shared with the relevant teams to ensure greater attentiveness and awareness from our staff, particularly during evening hours. We regret that your experience fell short of expectations and hope to have the opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management
房间舒适，床很舒服，早上还有丰盛的欧陆式早餐！位置很好！
酒店漂亮实用，位置优越！床很舒服，早餐也很丰盛！
房间干净，床很舒服，位置很好！
It was awful. They assigned me a room in which someone else was already in. I go back and tell front desk and they assigned a different room. This room was a disgrace. All around filthy. The freezer and fridge was so dirty and the microwave as well. It looked like it was old blood in the freezer.
I left and told them I wanted a refund.
Booked reservation last night about 7 or 8pm for same night then The hotel turned me away saying overbooked. Had to find another, Awaiting my refind
No early check in, sink clogged, door lock stuck, no remote control for the tv in the room, staff was not overly helpful, while leaving staff remember was at the desk, back turned, on the phone….super unprofessional. Place is really run down and could use an upgrade. Absolutely would not stay here again.
Visible debris/crumbs under the bed when I checked in. Near the base of the kitchenette island I saw what looked like a dead roach but couldn't tell. Suspicions were confirmed later when a live roach crawled up the wall and I had to kill it; place is not infested but apparently has pest control issues. Was there for 5 days and housekeeping NEVER came to clean my room or offer me fresh linens. If I hadn't tied up my own trash and sat it in the hall it would've just sat in my room indefinitely. One lamp in my room had no bulb and the other had tape on the socket and no switch/button. Flusher button on the top of the toilet frequently got stuck. I would NOT recommend anyone staying at this hotel. The only benefits were proximity to dining and shopping.
I had to check-in over the phone because flight delays would've caused my reservation to be deleted.
The room was clean when I arrived at 2:45am, but there was no soap, no shampoo and no items in the kitchen area if I was actually using for an extended stay.
I was too tired to call or go to the desk and ask for missing items.
Beds are very uncomfortable. Pillows need updated! Bathroom was dirty and shower curtain does not stay closed which caused water to run out. Lobby smelled like a nursing home!
Too many people just hanging around in parking lot til after 11 pm. Front desk provided absolutely no informarion except that the room was 204. Very slow processing information and thankfully it was for one nite bc any longer wpuld have been very difficult to navigate