Floors were sticky. Either jam (hopefully) or blood on walls.
Nothing in kitchen for food prep.
"Breakfast" was coffee, tea, hot cocoa, oatmeal, or nutrigrain bar.
Extra pillows and a heavier bedspread would've been nice.
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酒店回复: Dear Jeanne,Thank you for sharing your feedback. We are sorry to hear that aspects of your stay did not meet your expectations, particularly regarding the cleanliness and the kitchen amenities. We understand how these issues could have affected your comfort and convenience, and we regret the frustration they caused. Please be assured that your comments are being carefully reviewed to enhance our housekeeping procedures and improve the overall guest experience. We appreciate your observations regarding our bedding and breakfast offerings, and they will be taken into consideration as we continue to refine our services. We hope you might consider giving us another opportunity in the future to provide a more comfortable and satisfying stay.Sincerely,Hotel Management
5.0分
商务出差
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Very clean and well kept. Nice area with grocery stores, gas stations, and restaurants . “Free breakfast” is a table with coffee and some packs of oatmeal and bars. Good overall experience and hotel.
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酒店回复: Dear Guest,We are thrilled to hear you enjoyed a clean and comfortable stay and appreciated the convenience of the surrounding area! At Extended Stay America, we strive to provide a welcoming environment for all our guests. We also appreciate your feedback regarding the breakfast setup, which helps us explore ways to enhance the experience. We look forward to welcoming you back for another enjoyable visit soon.Sincerely,Hotel Management
2.0分
其他
Toilet not clean, no hair dryer in room, no ice in the whole place, pet charge was higher then stated.
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酒店回复: Dear Dorothy, Thank you for your review. Providing a seamless hotel experience has always been our aim for everyone who enters our door. However, we are sorry to read that this was not your case. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. Considering this a rare incident, we hope you will come back and give us another try to provide you with the flawless stay you deserve.Sincerely,Hotel Management
1.0分
家庭亲子
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This location is filthy. There was dirt everywhere, roaches crawling out from under the refrigerator, hair all over the bathroom floor. We immediately left and found another hotel.
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酒店回复: Dear Elizabeth, We sincerely apologize for the unacceptable conditions you encountered during your stay and for the discomfort it caused. We understand how distressing this must have been, and we deeply regret that we fell short of providing a clean and welcoming environment. Your feedback is being taken very seriously as we review our housekeeping and maintenance procedures to prevent similar experiences. We hope you will consider giving us another opportunity in the future to provide a properly maintained and comfortable stay that reflects the high standards we strive to achieve for all our guests.Sincerely,Hotel Management
1.0分
商务出差
I left the room smelled really bad it took 10 minutes for someone to come to the front desk. Will never stay here again
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酒店回复: Dear Scott,We sincerely apologize for the discomfort you experienced due to the odor in your room and the delay in assistance at the front desk. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your feedback is valuable and will be used to improve our services and response times, ensuring a smoother experience for all guests. We hope you might consider giving us another opportunity in the future so we can provide a stay that reflects the high standards we aim to uphold.Sincerely,Hotel Management
3.0分
情侣出游
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Upon arrival we waited 30 minutes just to get checked in because they weren't sure if they had enough rooms. They kept leaving the desk to check. Received my key cards and proceeded upstairs to my room only to have one card not work and although the other worked I couldn't get the door open. I had to go back downstairs and ask for assistance to get into my room. The room itself was nice and clean, but everything before that point was stressful and hectic.
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酒店回复: Dear Jaimi, Thank you for taking the time to share your experience. We are pleased to know that you found your accommodations comfortable and well-kept, though we regret to hear the arrival process did not go as smoothly as it should have. Please accept our apologies for the inconvenience you encountered, as we understand how important a seamless check-in is to begin a stay on a positive note. Your feedback is greatly appreciated, and we look forward to welcoming you back for a more relaxing visit in the future.Sincerely,Hotel Management
3.0分
其他
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Okay
There wasn’t any shampoo in the bathroom just tiny bar soap
With the price i paid I can get another hotel brand with the same amount of money with hot buffet breakfast and toiletries
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酒店回复: Dear Ririn, Thank you for sharing your thoughts on your recent stay. We are pleased to know there were aspects of your visit you found satisfactory, though we also regret to hear it did not fully meet your expectations. Please accept our apologies for the inconvenience you encountered, and know that your perspective is very valuable to us. We appreciate your feedback and hope you will consider giving us another opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Management
3.0分
其他
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It was just ok. Place is pretty dated, hallways and carpets are very run down and dirty. Room was run down and dated as well. Many things in the room needed to be fixed or upgraded and you can tell where they put in a minor effort to patch things. Bed was extremely hard/firm. Probably wouldn’t stay again.
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酒店回复: Dear Guest, We are truly sorry to learn that your stay did not meet expectations, and we regret the impression left by the overall condition of the property. Comfort and upkeep are central to the guest experience, and your observations will be shared with our team to guide improvements. While it is disappointing to know your visit fell short, we are grateful for your feedback and the opportunity it provides to better serve our guests. Should you choose to return, we would welcome the chance to offer a more refreshed and comfortable experience that reflects the level of care we aim to provide.Sincerely,Hotel Management
3.0分
其他
No amenities in room. Not even extra toilet paper. Room floor very dirty. Furnishings looked like a thrift store.
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酒店回复: Dear Cynthia, Thank you for taking the time to share your experience with us. We regret to hear that your accommodations did not meet your expectations and apologize for any inconvenience caused by the condition of the room and the lack of in-room supplies. While there may be limitations at times, we strive to ensure each guest enjoys a clean and comfortable stay. Your feedback has been shared with our team to address these concerns, and we hope you’ll consider returning so we can provide a more welcoming and improved experience in the future.Sincerely,Hotel Management
4.0分
商务出差
Clean room. Some peeling paint in bathroom from water damage. Spacious room with kitchen and good iron.
Quiet.
Floors were sticky. Either jam (hopefully) or blood on walls.
Nothing in kitchen for food prep.
"Breakfast" was coffee, tea, hot cocoa, oatmeal, or nutrigrain bar.
Extra pillows and a heavier bedspread would've been nice.
Very clean and well kept. Nice area with grocery stores, gas stations, and restaurants . “Free breakfast” is a table with coffee and some packs of oatmeal and bars. Good overall experience and hotel.
Toilet not clean, no hair dryer in room, no ice in the whole place, pet charge was higher then stated.
This location is filthy. There was dirt everywhere, roaches crawling out from under the refrigerator, hair all over the bathroom floor. We immediately left and found another hotel.
I left the room smelled really bad it took 10 minutes for someone to come to the front desk. Will never stay here again
Upon arrival we waited 30 minutes just to get checked in because they weren't sure if they had enough rooms. They kept leaving the desk to check. Received my key cards and proceeded upstairs to my room only to have one card not work and although the other worked I couldn't get the door open. I had to go back downstairs and ask for assistance to get into my room. The room itself was nice and clean, but everything before that point was stressful and hectic.
Okay
There wasn’t any shampoo in the bathroom just tiny bar soap
With the price i paid I can get another hotel brand with the same amount of money with hot buffet breakfast and toiletries
It was just ok. Place is pretty dated, hallways and carpets are very run down and dirty. Room was run down and dated as well. Many things in the room needed to be fixed or upgraded and you can tell where they put in a minor effort to patch things. Bed was extremely hard/firm. Probably wouldn’t stay again.
No amenities in room. Not even extra toilet paper. Room floor very dirty. Furnishings looked like a thrift store.
Clean room. Some peeling paint in bathroom from water damage. Spacious room with kitchen and good iron.