酒店回复: Dear Brenda,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay at Castle Inn & Suites by OYO Lawton. Cleanliness and guest safety are our top priorities, and we are taking your comments very seriously. We appreciate you bringing these matters to our attention and will work diligently to improve. We hope to have the opportunity to provide a better experience in the future.Best regards,MariaCastle Inn & Suites by OYO Lawton
1.0分
其他
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I stayed there for 20 minutes and I left right away... not sure that environment is safe for anyone and that hotel is falling apart, I walked into the room and it smelled like someone had just taken a number 2 in there- I left right away and I was happy that the clerk gave me my money back ...
5.0分
其他
The stay was very comfortable, loved the quite location. The room was clean and organized and the service was great.
2.0分
其他
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Equivocated to Stephen King's book, movie. "The Shining"
Parking lot is a wreck, stairs had a dangerous metal piece bent out of the frame of the steps. Room was awesome as it used to be Knights Inn. Lobby was very dark, breakfast was 2 choices of cereal, one carafe of coffee, and milk.
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酒店回复: Dear Kathleen,Thank you for sharing your feedback. We’re sorry to hear that your experience at Castle Inn & Suites by OYO Lawton did not meet your expectations. We appreciate your input and hope to have the chance to improve your experience in the future.Best regards,RosyCastle Inn & Suites by OYO Lawton
2.0分
家庭亲子
Fridge didn't work, pool green, no breakfast, dirty and unkept outside, room wasn't great either.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you encountered during your stay, including the non-functional fridge, the condition of the pool, and the cleanliness of the surroundings. We understand how disappointing this must have been for you.Please rest assured that we are taking immediate action to address these concerns. Our maintenance team is conducting thorough checks, and we are reinforcing staff training to ensure a better experience for our guests. We hope to have the opportunity to welcome you back in the future, where you can experience the improvements firsthand.Warm regards,Team OYO
2.0分
其他
No comment would be helpful, I was concerned about the people loitering in the parking lot
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酒店回复: Dear Michael,Thank you for your feedback and for staying at Castle Inn & Suites by OYO Lawton. We're sorry to hear that you felt uncomfortable due to activity in the parking lot—your safety and peace of mind are very important to us.Please know that we take these concerns seriously and are reviewing our security measures to ensure a safer environment for all our guests.We appreciate you bringing this to our attention.Kind regards,MariaHotel Manager, Castle Inn & Suites by OYO Lawton
1.0分
情侣出游
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They were doing construction on the motel right close to room 138. And the place is always dirty they don't clean at all. Roof is caving in its ridiculous we will not stay there it's not worth $65 a night maybe $45 a night with no taxes included highway robbery for slum rooms.
1.0分
商务出差
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Very very dirty. Couch has holes and rips all over. Theres a hole in the wall. Cobwebs on the ceiling. The tub is very poor. Bed sheets are stained. A/c doesnt work stains all over the floor. Dead flies on the counter.
3.0分
情侣出游
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THERE IS NOTHING UNIQUE ABOUT THE PROPERTY. IT NEEDS TO BE TORE DOWN AND REMODELED CAUSE THE ROOMS ARE FALLING APART, THE SHOWER WHEN YOU TAKE ONE HAS PAINT COMING FROM CEILING AND IN THE SHOWER, THE CEILING NEEDS REMODELING AND SO DOES THE WHOLE PLACE BWFORE IT CAVES IN ON PEOPLE.
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酒店回复: Hi Amanda,Thank you for sharing your feedback. We truly apologize for the issues you encountered during your stay at Castle Inn & Suites by OYO Lawton. We understand your concerns about the condition of the property and the room, and we take this matter seriously. Please know that we are addressing these issues with our team to ensure that necessary repairs and updates are made.Your input is valuable to us, and we hope to have the opportunity to provide a better experience in the future.Best regards,The Castle Inn & Suites by OYO Lawton Team
3.0分
其他
The outside areas are old and rundown. Inside the room was better but musty.
泳池发绿，水很臭，周围环境非常脏，房间条件很差，非常脏，浴缸、厕所不可接受，非常脏
I stayed there for 20 minutes and I left right away... not sure that environment is safe for anyone and that hotel is falling apart, I walked into the room and it smelled like someone had just taken a number 2 in there- I left right away and I was happy that the clerk gave me my money back ...
The stay was very comfortable, loved the quite location. The room was clean and organized and the service was great.
Equivocated to Stephen King's book, movie. "The Shining"
Parking lot is a wreck, stairs had a dangerous metal piece bent out of the frame of the steps. Room was awesome as it used to be Knights Inn. Lobby was very dark, breakfast was 2 choices of cereal, one carafe of coffee, and milk.
Fridge didn't work, pool green, no breakfast, dirty and unkept outside, room wasn't great either.
No comment would be helpful, I was concerned about the people loitering in the parking lot
They were doing construction on the motel right close to room 138. And the place is always dirty they don't clean at all. Roof is caving in its ridiculous we will not stay there it's not worth $65 a night maybe $45 a night with no taxes included highway robbery for slum rooms.
Very very dirty. Couch has holes and rips all over. Theres a hole in the wall. Cobwebs on the ceiling. The tub is very poor. Bed sheets are stained. A/c doesnt work stains all over the floor. Dead flies on the counter.
THERE IS NOTHING UNIQUE ABOUT THE PROPERTY. IT NEEDS TO BE TORE DOWN AND REMODELED CAUSE THE ROOMS ARE FALLING APART, THE SHOWER WHEN YOU TAKE ONE HAS PAINT COMING FROM CEILING AND IN THE SHOWER, THE CEILING NEEDS REMODELING AND SO DOES THE WHOLE PLACE BWFORE IT CAVES IN ON PEOPLE.
The outside areas are old and rundown. Inside the room was better but musty.