酒店回复: Thank you for taking the time to leave a review. We sincerely apologize for the tv issues you encountered during your stay, and we completely understand how important it is to have a comfortable stay. We're glad that you enjoyed the size of our room. Please know that we are addressing this matter with our housekeeping team to ensure we maintain the highest standards for our guests. Your feedback is invaluable as we strive to improve, and we hope to see you in the near future and hope your stay will be more enjoyable. We will definitely try to accommodate to request a room away from the pool for you to enjoy a more quiet area. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our housekeeping team thoroughly inspected the room prior to your arrival, and at the time of your check-out, but we have not received any reports of the concerns you mentioned. Additionally, our maintenance team checked the lights the evening of your stay, and you told them that all were in working order.We take all guest feedback seriously and strive to ensure a comfortable and pleasant experience for everyone. We regret that your stay did not meet your expectations, and we would be happy to discuss any specific concerns further if you wish to provide additional details. Thank you.
酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the room change and any discomfort you experienced during your stay. While we’re glad to hear the cleanliness met your expectations, we understand that the overall experience fell short.Your feedback is valuable, and we’re addressing these concerns with our team to prevent similar issues in the future. We're truly sorry we didn’t leave a better impression and appreciate you giving us a chance.
5.0分
其他
原文
翻译提供方：Google
订了一间翻新的房间，非常棒。员工友好，周边环境优美，餐饮选择丰富。送餐快捷方便。
展开
酒店回复: Thank you so much for the wonderful 5/5 rating! We’re delighted to hear you enjoyed your renovated room, our friendly team, and the convenient location with so many food options nearby. We’re glad delivery was quick and easy for you as well. We truly appreciate your feedback and look forward to welcoming you back again soon!
1.0分
家庭亲子
原文
翻译提供方：Google
咖啡在规定时间内用完了
我问他们是否可以提供更多咖啡。他们说可以，我等了 20 多分钟。他们没有回应。
我感到被忽视了，很失望。
我想我以后不会再住在那里了。
展开
酒店回复: Dear Ramiro,Thank you for sharing your experience, and I’m truly sorry for the inconvenience you faced regarding the coffee service. I understand how frustrating it must have been to wait for an extended period after being told more coffee would be provided, only to not receive it. We do have a coffee service available from 6 AM to 9 AM, and while it’s our policy to ensure that coffee is replenished during that time, it sounds like we missed the mark in this instance.I apologize that we didn't meet your expectations, and I can understand your disappointment. Please rest assured that I’ll share your feedback with the team to ensure this doesn’t happen again. We truly value your patronage and hope you’ll give us another chance to provide a better experience if you decide to stay with us in the future.Sincerely,Sean HFront DeskMainStay Suites Flamingo
4.0分
家庭亲子
原文
翻译提供方：Google
很多无家可归的人睡在垃圾箱后面。他们会冲你大喊大叫，然后走到你面前。仿佛身处另一个世界
展开
酒店回复: Thank you for sharing your experience. We’re glad you chose to stay with us and appreciate your feedback. While Las Vegas is a lively and dynamic city, we understand that certain aspects can be surprising. Please know that guest safety is very important to us, and we have security protocols in place to help ensure a comfortable stay.We hope to welcome you back for an even better experience in the future.
3.0分
家庭亲子
原文
翻译提供方：Google
这家酒店非常简朴。如果你想住一晚，这里很合适。但如果住得更久，我建议你再三考虑。
展开
酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that our hotel met your needs for a short stay. We understand that expectations can vary depending on the length of the visit, and we appreciate your honest input.Your comments help us identify areas where we can improve, and we’re continually working to enhance the experience for all of our guests. Should your travels bring you back to the area, we hope you'll consider staying with us again.
我最近通过********预订了拉斯维加斯Main Stay酒店，不幸的是，这是我经历过的最令人失望的酒店体验之一。
从抵达的那一刻起，安全和卫生标准就明显受到损害。酒店入口和大堂里凶猛的、没有拴绳的狗营造出一种令人极度不安的氛围，而前台工作人员既没有意识到也没有处理这种情况。我们被安排到的第一个房间根本没有打扫过。第二个房间里的床垫上沾满了污渍，更令人不安的是，还有活臭虫，我亲自向前台提供了证据。最终，我和妻子被迫在一个晚上搬了三次房间，时间已经过了午夜，我们还要搬着行李来回走。
虽然一位夜班工作人员彬彬有礼、通情达理，但整体体验令人紧张、不卫生，完全令人无法接受。我们非但没有得到休息，反而忍受着焦虑、疲惫和失望。
我真诚地希望*******能够认真对待此事，因为这样的条件远远低于可接受的酒店标准。
去拉斯维加斯参加朋友的婚礼，在Mainstay Suites住了一晚，我的家人在那里度过了愉快的一晚。床很舒服，一切都很干净，我们很享受。
前台的客户服务很差。他们似乎完全不知道自己在做什么，每次都要跑后台去申请许可，而前台排了很长的队。我被告知入住时间是下午3点，但我们下午3点半到的时候房间还没准备好。不得不等了一个小时才办理入住。
我预订它是因为它有厨房。我不想出去吃饭或吃零食。一切都很棒。电视的选择可以更好，因为我不把*******当娱乐。我白天去参观，本来希望晚上能看电视。但我不得不看书！！房间很大很舒适。下次，我会要求一间远离泳池的房间，那里会更安静。除此之外，我很满意那里，计划明年再来。
墙上有干鼻屎，墙上有牙膏喷溅，厨房里没有盘子，灯具从厨房区域掉下来，开车 15 个小时后在墙上写字，我们没有精力去寻找并等待到达另一个地方，当我们要求换一间新房间时，由于灯不亮，我们被告知他们没有灯，幸运的是，主要区域的灯都亮着
我预订了一间特大床房，但抵达后被告知酒店已超员。结果我以折扣价得到了一张大床。狗叫声阵阵……贫民窟般的房间……说实话，我当时很恼火。房间闻起来很干净，也消毒过了……但我还是不会再来了。
订了一间翻新的房间，非常棒。员工友好，周边环境优美，餐饮选择丰富。送餐快捷方便。
咖啡在规定时间内用完了
我问他们是否可以提供更多咖啡。他们说可以，我等了 20 多分钟。他们没有回应。
我感到被忽视了，很失望。
我想我以后不会再住在那里了。
很多无家可归的人睡在垃圾箱后面。他们会冲你大喊大叫，然后走到你面前。仿佛身处另一个世界
这家酒店非常简朴。如果你想住一晚，这里很合适。但如果住得更久，我建议你再三考虑。