酒店回复: Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
5.0分
情侣出游
原文
翻译提供方：Google
出色地
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酒店回复: Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
2.0分
商务出差
My room had a noisy A/C, there were roaches seen in the room during the nights. The shower head was filthy and the wash cloths were old and had holes in them.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the noisy A/C, roaches, filthy shower head, and worn-out washcloths. This is certainly not the standard we strive for, and we will address these concerns with our housekeeping and maintenance teams immediately. Your feedback is invaluable in helping us improve, and we hope to provide you with a much better experience in the future.
3.0分
家庭亲子
The breakfast was empty no food, and the lady threw some bran bars out , nothing to drink or anything
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酒店回复: Dear Guest,We sincerely apologize for the breakfast experience you had. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been to find the breakfast area lacking in options. We will share your feedback with the team to ensure this does not happen again and that all guests have a satisfying breakfast experience. Thank you for bringing this to our attention, and we hope to provide a much better experience on your next visit.
1.0分
其他
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Cockroaches
Absolutely horrible. Soon as we walked in the room there was 3 cockroaches that went running. Walked right back out to tell the front desk that we would not be staying there because of the bugs and they just wanted to move us to a different room. I said absolutely not just refund me my money. When the guy at the counter called his manager to tell them we wanted a refund he said it like it was normal to have roaches everywhere. Would not recommend this hotel at all.
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酒店回复: Dear Guest,We are truly sorry to hear about the issues you encountered during your stay. The presence of cockroaches in your room is absolutely unacceptable, and we understand your frustration. This is not the experience we aim to provide, and we will immediately address this matter with our team to ensure proper pest control measures are in place. We deeply apologize for the response you received at the front desk, as this behavior is not representative of our usual service. Please reach out to us directly so we can work on resolving this issue to your satisfaction. Thank you for bringing this to our attention.
2.0分
商务出差
1st room shower did not work smelled smoke in a non smoking room 2nd room t.v did not work
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered with the shower, smoke smell in a non-smoking room, and the TV not working in the second room. These concerns are not acceptable, and we will address them with the team to ensure they are resolved. We appreciate you bringing this to our attention and hope to provide a better experience on your next visit.
2.0分
其他
Bathroom light did not work properly, floor was dirty, and sheets had a suspicious stain.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the bathroom light, dirty floor, and stained sheets. This is certainly not the standard we strive to maintain, and we will address these concerns with our housekeeping and maintenance teams to ensure they are resolved. We appreciate you bringing this to our attention and hope to provide a better experience on your next visit.
1.0分
其他
Go somewhere else
Room looked dingy floors were not clean sheets dirty
Breakfast was just oatmeal packs and granola bars
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered with the floors and sheets, as well as the limited breakfast options. This is certainly not the experience we strive to provide, and we will share your concerns with the team to improve the quality of our accommodations and amenities. Your feedback is valuable, and we hope to offer a better experience in the future.
我超喜欢这家酒店！我入住那天迟到了，但他们还是等我，真贴心。我在这里度过了一个愉快的周末。
非常糟糕的体验，所谓的早餐闻起来很难闻，只有咖啡、麦片和陈苹果，糟糕的体验，一切都很脏，非常糟糕
一切都很完美
出色地
My room had a noisy A/C, there were roaches seen in the room during the nights. The shower head was filthy and the wash cloths were old and had holes in them.
The breakfast was empty no food, and the lady threw some bran bars out , nothing to drink or anything
Cockroaches
Absolutely horrible. Soon as we walked in the room there was 3 cockroaches that went running. Walked right back out to tell the front desk that we would not be staying there because of the bugs and they just wanted to move us to a different room. I said absolutely not just refund me my money. When the guy at the counter called his manager to tell them we wanted a refund he said it like it was normal to have roaches everywhere. Would not recommend this hotel at all.
1st room shower did not work smelled smoke in a non smoking room 2nd room t.v did not work
Bathroom light did not work properly, floor was dirty, and sheets had a suspicious stain.
Go somewhere else
Room looked dingy floors were not clean sheets dirty
Breakfast was just oatmeal packs and granola bars