酒店回复: Hola Mayra,Gracias por tomarte el tiempo de compartir tu reseña con nosotros. Nos encanta saber de nuestros huéspedes y nos alegra que hayas disfrutado de tu estancia. Tu experiencia es importante para nosotros y agradecemos que nos hayas planteado tus inquietudes.Lilith#Team6
4.0分
其他
原文
翻译提供方：Google
美好的
1.0分
其他
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When we arrived there were shady men standing out front, smoking pot..seemed as tho they were staking out my truck. I felt like I'd be robbed if I stayed here. To make it worse, the room was supposed to be non-smoking and smelled like an ashtray. The bathroom fan was squealing very loudly. We didn't feel safe at all, so we went to the front desk and told the lady we were leaving and asked for a refund. She said that since we had booked with ******* that they hadn't charged us anything and could not refund. I am talking with ******* right now and they are waiting to speak with the hotel manager.
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酒店回复: We apologize for your negative experience. We are extremely disappointed with ourselves because weweren’t able to meet your expectations. We work very hard for 100% customer satisfaction and wouldlike to make things right with you. One of our managers will contact you soon to address the problem.Thank you.
4.0分
其他
The room was clean. The staff was super nice and helpful. It was a great value for the reason being there.
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酒店回复: Hello Pertrisha! It makes us very happy that you took the time to write us a note. We love our customersand we always strive to provide great service. Thank you for your kind words and have a wonderful day!
3.0分
情侣出游
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The floors were very dirty, my whole foot was black walking on the floor, the door to room 116 has light coming through it, the toilet is hard to flush, the bed is like sleeping on a lumpy old mattress and a ratty box spring, I found bed bugs in the bed, so our stay was not good. I will not recommend this hotel to stay in for $69 a night that's a negative, and the front desk smells like **** every time we went in there. Not good people why can't y'all remodel it the whole motel needs a make over. We won't be back anytime soon.
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酒店回复: Hi Amanda,Thank you for sharing your experience, and we sincerely apologize for the unacceptable conditions you encountered during your stay. The cleanliness issues, bed bugs, maintenance concerns, and inappropriate front desk environment are far below the standards we strive to maintain. Your feedback is being taken seriously and will be shared with management for immediate review and corrective action. We truly regret that your stay was so disappointing and appreciate you bringing these issues to our attention.Jeremy Ward #Team6
1.0分
其他
The hotel is run down and dirty. Needs to be renovated. It also has a weird smell. Checked out 1/2 hour after check in
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酒店回复: We truly apologize for the inconvenience this has caused you. We are usually known for our attentivenessto our customers and are very sorry that we missed the mark during your most recent visit. One of ourrepresentatives will give you a call within the day to discuss your concerns. Thank you.
3.0分
其他
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It was ok… first time in oklahoma… i slept good… i asked the maintenance guy to fix the curtain never got done… but all in all i felt safe… slept good and had a good trip seeing my family…
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酒店回复: Hello George! It makes us very happy that you took the time to write us a note. We love our customersand we always strive to provide great service. Thank you for your kind words and have a wonderful day!
2.0分
商务出差
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Room was not clean and no towets or toilet paper. No one came in room to do anything the next day. Staff was a joke and no help. Didn't want to be bothered about the place. Would not recommend to anyone.
这汽车旅馆房间里到处都是蟑螂。我一开灯，它们就在地上乱窜。
他们把我换到 3 个不同的房间，床上有香烟烧的味道，有蟑螂，晚上 11 点到早上 11 点都没有热水，毛巾很脏，地板甚至没有用扫帚扫过，女孩告诉我，你要我在上面放点香味吗，因为闻起来像香烟？三个房间中，有一个房间的马桶冲不了水，真是糟糕透了。
房间非常舒适……温馨……工作人员非常友好。但他们应该更加注意清洁......
床单很脏……床很乱，就好像他们没有换床单一样。
美好的
When we arrived there were shady men standing out front, smoking pot..seemed as tho they were staking out my truck. I felt like I'd be robbed if I stayed here. To make it worse, the room was supposed to be non-smoking and smelled like an ashtray. The bathroom fan was squealing very loudly. We didn't feel safe at all, so we went to the front desk and told the lady we were leaving and asked for a refund. She said that since we had booked with ******* that they hadn't charged us anything and could not refund. I am talking with ******* right now and they are waiting to speak with the hotel manager.
The room was clean. The staff was super nice and helpful. It was a great value for the reason being there.
The floors were very dirty, my whole foot was black walking on the floor, the door to room 116 has light coming through it, the toilet is hard to flush, the bed is like sleeping on a lumpy old mattress and a ratty box spring, I found bed bugs in the bed, so our stay was not good. I will not recommend this hotel to stay in for $69 a night that's a negative, and the front desk smells like **** every time we went in there. Not good people why can't y'all remodel it the whole motel needs a make over. We won't be back anytime soon.
The hotel is run down and dirty. Needs to be renovated. It also has a weird smell. Checked out 1/2 hour after check in
It was ok… first time in oklahoma… i slept good… i asked the maintenance guy to fix the curtain never got done… but all in all i felt safe… slept good and had a good trip seeing my family…
Room was not clean and no towets or toilet paper. No one came in room to do anything the next day. Staff was a joke and no help. Didn't want to be bothered about the place. Would not recommend to anyone.