酒店回复: Dear Guest, Thank you for your feedback, we are happy to hear you enjoyed your stay. We look forward to welcoming you back soon!
5.0分
家庭亲子
The receptionist Brianna provided outstanding customer service and exhibited the highest level of professionalism. She was extremely helpful.
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酒店回复: Thank you so much for the wonderful feedback about Brianna! We're thrilled to hear she made such a positive impression. We'll be sure to pass along your kind words.
5.0分
其他
Excellent
Breakfast is awesome. Pool has opened up. Theyre friendly and accommodating. Brianna is awesome.
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酒店回复: Thank you for the wonderful feedback! We're so glad you enjoyed the breakfast and that the pool reopening added to your experience. It's great to hear that our team made you feel welcome — and we’ll be sure to pass along your kind words to Brianna! We appreciate you choosing to stay with us and look forward to welcoming you back soon.
2.0分
商务出差
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Meh.
Room door barely opened due to carpet height. A/c was either freeze you or fry you. There was no in between. Floor itself was noticeably uneven under the carpet. There was a noticeable pop in the wall about every 15 seconds anytime someone was upstairs in the bathroom. The in room refrigerator made a noticeable pop anytime the thermostat would turn it off or on. There was a rolled suction anti slip mat in the shower. I have never seen such a thing in a hotel. Other than those things, and it is completely understandable it could be room specific, but it was clean and the staff was vey helpful.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay — especially regarding the room’s condition and the HVAC system. Your feedback is incredibly valuable, and we’ll be sure to investigate these issues to ensure they’re addressed appropriately.We’re glad to hear that the room was clean and that our staff made a positive impression. We’ll also take a closer look at the shower mat and refrigerator noise to ensure a more comfortable experience for future guests.Thank you again for your honesty and for recognizing our team’s efforts. We hope to have the opportunity to welcome you back and provide a smoother stay.
5.0分
家庭亲子
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Property was clean and friendly staff. They were repairing the rooftop but that was the noise during the day. Breakfast was good and breakfast staff was accommodating. The cleaning staff was very efficient and willing to bring items to you.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you found our property clean and our staff friendly and accommodating, especially our breakfast and cleaning teams. We appreciate your understanding regarding the rooftop repairs; we're working hard to improve our facilities for everyone's enjoyment. We hope to welcome you back again soon!
5.0分
其他
Great place
We love this place so far and will continue to stay as long as its good.
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酒店回复: Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you love the property and plan to continue visiting. Providing a consistently great experience is our top priority, and it's wonderful to know we're meeting your expectations. We look forward to welcoming you back again soon to Fairfield by Marriott Lawton!
1.0分
其他
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I double charged for the room. I called the booking agent and I talked with the desk clerk and both saidit would be fixed. However, I was double charged anyway. I am disputing the charges, but senior citizens should not be jerked around like that.
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酒店回复: Please call the property and ask to speak with our manager. We will get this fixed.
4.0分
其他
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Room was great and staff were courteous and friendly. Only complaint would be that the free breakfast was not ready for early risers. I checked a little after 7 am and nothing was ready.
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酒店回复: Glenn,Thanks for the great feedback! We're happy to hear you enjoyed your room and found our staff friendly. We've noted your comment about breakfast and will look into it. On weekends, all breakfast should be completely ready by 7AM.
酒店和员工都非常好。但一整晚都有很大的噪音，比如跺脚声、敲击声等等，一直把我们吵醒。
我的预订被取消了，而且没有人愿意提供帮助。
一切都很好
The receptionist Brianna provided outstanding customer service and exhibited the highest level of professionalism. She was extremely helpful.
Excellent
Breakfast is awesome. Pool has opened up. Theyre friendly and accommodating. Brianna is awesome.
Meh.
Room door barely opened due to carpet height. A/c was either freeze you or fry you. There was no in between. Floor itself was noticeably uneven under the carpet. There was a noticeable pop in the wall about every 15 seconds anytime someone was upstairs in the bathroom. The in room refrigerator made a noticeable pop anytime the thermostat would turn it off or on. There was a rolled suction anti slip mat in the shower. I have never seen such a thing in a hotel. Other than those things, and it is completely understandable it could be room specific, but it was clean and the staff was vey helpful.
Property was clean and friendly staff. They were repairing the rooftop but that was the noise during the day. Breakfast was good and breakfast staff was accommodating. The cleaning staff was very efficient and willing to bring items to you.
Great place
We love this place so far and will continue to stay as long as its good.
I double charged for the room. I called the booking agent and I talked with the desk clerk and both saidit would be fixed. However, I was double charged anyway. I am disputing the charges, but senior citizens should not be jerked around like that.
Room was great and staff were courteous and friendly. Only complaint would be that the free breakfast was not ready for early risers. I checked a little after 7 am and nothing was ready.