酒店回复: Hello Elizabeth, Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and the issues you encountered during your stay. What you’ve described does not reflect the standards we aim to maintain, and we sincerely apologize for the inconvenience and discomfort you experienced.We take your concerns seriously—especially regarding safety-related items like the missing smoke detector and the condition of the property. These matters have already been brought to the attention of our management and maintenance teams for immediate investigation and correction.Additionally, we’re reviewing our cleaning procedures to ensure they not only meet health and safety standards but also provide a comfortable environment for all our guests. We regret that the product used caused such a reaction and will look into safer alternatives moving forward.We understand your disappointment and appreciate you bringing these matters to our attention. Please know that your feedback is helping us improve, and we hope you’ll consider giving us another opportunity to provide the stay you expected and deserved.
酒店回复: Hello, We're truly sorry to hear about your experience. What you’ve described is far from the standard we aim to provide, and we take your concerns seriously. While we understand that your stay didn’t meet expectations, we do want to note that during your two-night stay across two rooms, we did not receive any complaints or reports of the issues mentioned. We’re always happy to address concerns promptly when brought to our attention.That said, we are currently in the process of updating the property to enhance the guest experience. We appreciate your feedback and will use it to continue improving.
5.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Hello, Thank you so much for the 10/10 review! We're thrilled to hear you had a great experience. Looking forward to serving you again soon!
4.0分
家庭亲子
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Staff was very kind and professional. Hotel was a bit older than where I would usually stay. The room was clean, but definitely needed some work/updating. It was very convenient to where we needed to be for the weekend. Breakfast was decent. Overall not so bad.
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酒店回复: Hello, Thank you for sharing your feedback! We're thrilled to hear that you found our staff to be kind and professional. We understand that our hotel may not be as modern as others, but we're glad the location and cleanliness met your needs. We appreciate your thoughts on breakfast and will definitely take your comments about room updates into consideration. We hope to have the opportunity to welcome you back in the future!
5.0分
其他
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The room was good. Beds comfortable, shower hot. We were pleased to find out there was a guest washer and dryer since we’ve been traveling awhile. We appreciated the fact the motel was just off 95. The pool was great.
Lastly they called to let me know I left my iPad. This was greatly appreciated.
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酒店回复: Hello, Thank you so much for your kind review! We're thrilled to hear you had a comfortable stay and that our amenities—like the washer and dryer and the pool—helped make your travels a bit easier. We're especially glad we were able to reunite you with your iPad! Safe travels, and we hope to welcome you back next time you're passing through.
3.0分
其他
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The place needs a good deep cleaning. The room was pretty dirty especially the floors. Common areas were not the cleanest either. Even the elevator was dirty.Good enough for a quick stay and if you just need a place to sleep and shower.
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酒店回复: Hello, Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, especially in terms of cleanliness. This is not the standard we aim to provide, and we truly appreciate you bringing it to our attention. We’ve addressed your comments with our cleaning team to ensure a higher level of care moving forward. We’re glad the space was sufficient for your short stay, and we hope to have the opportunity to provide you with a much-improved experience in the future.
1.0分
家庭亲子
Breakfast area was filthy. Very rude customer service at front desk. Lacking a clean lobby
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酒店回复: Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and that we fell short in several areas during your stay. Cleanliness and respectful service are top priorities for us, and it's clear we did not meet those expectations in your case.Please know that your comments have been shared with our housekeeping and front desk teams to ensure these concerns are addressed immediately.
2.0分
其他
Room was not clean
Part of room had no power
Service was bad
A/C leaking and didn’t fix or change room
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酒店回复: Hello, Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay. What you described does not reflect the standards we strive to maintain, and we sincerely apologize for the inconvenience caused by the room conditions, power issue, A/C leak, and service shortcomings.According to our records, you stayed with us for three nights, and we did not receive any complaints during that time. We’re surprised to learn of these concerns after your departure, as we would have addressed them immediately had we been made aware.Please know that we take your feedback seriously and are reviewing this matter with our team to ensure such issues are prevented in the future. We genuinely appreciate you bringing this to our attention.
4.0分
其他
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So everything was about what one would expect from a budget motel of this type. The staff was friendly which was good and the room was clean. Those are the main things. The breakfast was what one would expect from this level of motel. My two issues were the treadmill in the fitness center was broken and the pool wasn't nasty but there were some dead bugs in it.
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酒店回复: Hello, Thank you for taking the time to share your feedback. We're glad to hear you found our staff friendly and your room clean — we agree those are two of the most important things! We appreciate your honest comments about the breakfast and are always looking for ways to improve the experience for our guests.We're sorry to hear about the issues with the treadmill and the pool. Your concerns have been noted, and we’ll make sure our maintenance team addresses both right away. We hope to have the chance to welcome you again and provide an even better stay next time.
很棒的住宿地点。地理位置优越，就在I-95旁边。附近有加油站、Dunkin Donuts、Dennys和Waffle House，还有一个修车店。价格实惠，员工很棒。房间干净舒适。强烈推荐！
这家酒店破败不堪。房间里的烟雾探测器从天花板上掉了下来，电线垂下来，浴室的墙上有个洞，电梯上的呼叫按钮也坏了。酒店没有进行深度清洁，而是把整个房间都泼满了有毒气味的清洁剂或消毒剂，第二天早上我们的喉咙和眼睛都感到灼痛。我不知道这家酒店怎么能通过检查，还能继续营业。我们拍了损坏情况的照片，打算联系酒店办公室。还有很多其他问题，但总而言之，看到这样的情况并入住这里，真是令人失望。
骑车经过这个地方……相信你会感谢我的。破败不堪，什么都没翻新，家具散架，墙上有血迹，淋浴间（真恶心）千万别住这里。
非常好
Staff was very kind and professional. Hotel was a bit older than where I would usually stay. The room was clean, but definitely needed some work/updating. It was very convenient to where we needed to be for the weekend. Breakfast was decent. Overall not so bad.
The room was good. Beds comfortable, shower hot. We were pleased to find out there was a guest washer and dryer since we’ve been traveling awhile. We appreciated the fact the motel was just off 95. The pool was great.
Lastly they called to let me know I left my iPad. This was greatly appreciated.
The place needs a good deep cleaning. The room was pretty dirty especially the floors. Common areas were not the cleanest either. Even the elevator was dirty.Good enough for a quick stay and if you just need a place to sleep and shower.
Breakfast area was filthy. Very rude customer service at front desk. Lacking a clean lobby
Room was not clean
Part of room had no power
Service was bad
A/C leaking and didn’t fix or change room
So everything was about what one would expect from a budget motel of this type. The staff was friendly which was good and the room was clean. Those are the main things. The breakfast was what one would expect from this level of motel. My two issues were the treadmill in the fitness center was broken and the pool wasn't nasty but there were some dead bugs in it.