酒店回复: Dear Guest, Thank you for your feedback and for highlighting the great service you received during your stay which means a lot to us! However, we are sorry about the condition of the hotel that disappointed you. These concerns are unacceptable; we’ll ensure they are addressed promptly with our maintenance team. Your feedback is invaluable as we work to improve the guest experience, and we appreciate your understanding. We hope to welcome you back and provide a more comfortable stay.Sincerely,Hotel Management
酒店回复: Dear Maureen, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Your comments are shared with our management team for further action on updating the areas outlined. Until then, we will continue serving our guests with clean, fresh, and up-to-date accommodation. We hope you will choose us again and we promise to provide a better service.Sincerely,Hotel Management
1.0分
家庭亲子
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翻译提供方：Google
我们走进我们的房间，到处都是污渍，破损的抽屉和破损的门！又脏又臭的狗在狂吠！闻起来像尿尿。
5.0分
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The staff is amazing! Every single one of them is helpful and friendly. Always there to help and assist with anything needed. The property could use a few upgrades like a gym, but overall I give them a 5 star rating.
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酒店回复: Dear Delorean, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Extended Stay America. We are thrilled that our team’s friendliness and helpfulness made such a positive impression. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We look forward to the opportunity to welcome you back in the future. Sincerely,Hotel Management
2.0分
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The worst extended stay ever!
The hotel smelled nasty, the front desk closed early with metal roll up window so no service available. Our room had blood splatter in multiple different spots, especially the bathroom. The fridge didn’t even have a door handle on it. Worse hotel I’ve ever stayed in and I’ve stayed in some bad ones.
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酒店回复: Dear Sharon, We sincerely apologize for the unacceptable conditions you experienced, including cleanliness concerns, maintenance issues, and lack of front desk availability. This is far from the standard we strive to provide, and we understand how frustrating this must have been for you. Your comments about the odor, blood stains, and refrigerator condition have been reported to our housekeeping and maintenance teams for immediate corrective action. We are also reviewing our service hours to better assist guests. We truly appreciate your input and hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
房间里有霉味，根本没法住。味道是从浴室里剥落的地板和整个天花板散发出来的。即便房间又脏又发霉，他们也拒绝退款。我还在尝试联系客服解决这个问题，因为这完全不能接受。更恶心的是，竟然还有一片脚趾甲……太恶心了！
我们下午4点抵达，放下行李就出去购物了。回来后却发现沙发床上没有床单。接着我们检查了两个房间的沙发床……天哪！其中一个床垫保护套上有血迹，另一个竟然是一个旧的、沾满污渍的单人床垫放在了双人沙发床上。我去找经理，但没找到人。不过一位拿着夹板在走廊巡视的女士非常热心地帮助了我们。她去拿走了脏床单，并找了另一个床垫替换掉那个脏的单人床垫。之后我们又发现微波炉生锈了，也不能用，而且没有卫生纸。我们是在凌晨4点才发现没有卫生纸的！第二天早上，我去找了代班经理，告诉她没有卫生纸，她的回应竟然是：“你说得对，你说得对，是我的错。” 我周一早上一定会第一时间打电话给公司投诉！
酒店发生火灾
我没有住在这家酒店。我到达时发生了火灾。服务员说她不能给我办理入住手续。大楼里有人吸烟。不得不去另一家酒店。火灾是由大堂里的烘干机引起的。
我已经多次向前台投诉过，说孩子们跑来跑去，吵得我睡不着觉，还被吵醒了，我想他们至少会给我几天时间，给我一点惩罚，因为我太吵了，还被吵醒了，没什么，以后我不会再住在这里了
服务很棒！只是酒店和房间的状况。我的房间没有暖气。我已经知道门有问题了。楼梯间也乱糟糟的。不过我还是很喜欢这里的服务
我喜欢这里的员工。非常愉快。乐于助人。
但是，宠物粪便随处可见。不好。
我觉得很安全，就像现在一样。
还会再来这里住。
我们的房间里有一只大蟑螂，办理入住花了很长时间，所有家具都又旧又破，游泳池也不干净，他们宣传说有早餐，但根本没有……
我们走进我们的房间，到处都是污渍，破损的抽屉和破损的门！又脏又臭的狗在狂吠！闻起来像尿尿。
The staff is amazing! Every single one of them is helpful and friendly. Always there to help and assist with anything needed. The property could use a few upgrades like a gym, but overall I give them a 5 star rating.
The worst extended stay ever!
The hotel smelled nasty, the front desk closed early with metal roll up window so no service available. Our room had blood splatter in multiple different spots, especially the bathroom. The fridge didn’t even have a door handle on it. Worse hotel I’ve ever stayed in and I’ve stayed in some bad ones.