酒店回复: Brigitte, thank you for taking the time to share your feedback. We appreciate your comments regarding the room amenities.We apologize for the lack of towel racks in the bathroom and the limited number of hangers in the closet. Your feedback has been shared with our team as we review opportunities to improve guest comfort.Thank you for staying with us, and we hope to welcome you back in the future.Jaye Brockington
4.0分
其他
原文
翻译提供方：Google
一切都很好，唯一的问题是浴室里的淋浴水洒了出来。
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酒店回复: Thank you for your feedback! We're glad to hear everything was mostly fine with your stay. We apologize for the issue with water spilling from the shower — we understand how inconvenient that can be. We'll have our maintenance team take a closer look to prevent this from happening in the future. We appreciate you bringing it to our attention and hope to welcome you back soon for an even better experience.
3.0分
其他
原文
翻译提供方：Google
没有游泳池，建筑物已经需要改造
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酒店回复: Dear Maricela,Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. We understand your disappointment regarding the pool being unavailable and appreciate your comments about the condition of the building.Please know that we are continuously working on improvements to enhance the comfort and experience for all our guests. Your input is important to us, and we hope to have the opportunity to welcome you back for a better stay in the future.
1.0分
朋友出游
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What a nightmare
Hotel is ok rooms ok i have stayed there before
But the hotel have tried to take over £13000 out my account in 2 weeks confirmed by the the bank that it is the hotel forcing the payments
The hotel promised they would email me over a over payment and a refund and I’ve had nothing from them
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酒店回复: Greetings Steven,Thank you for bringing this to our attention. We are very concerned to hear about your experience, as this is certainly not the level of service we strive to provide.Please note that our property does not have the ability to force or repeatedly withdraw payments without authorization. That said, we take any billing concerns extremely seriously. We sincerely apologize for the frustration this situation has caused and for the lack of follow-up communication you mentioned.We would appreciate the opportunity to review this matter thoroughly and provide clarification. Please contact the hotel directly and ask to speak with management so we can investigate your account, review any authorizations or charges, and work toward a resolution as quickly as possible.Thank you for your feedback, and we hope to resolve this matter promptly.Jaye Brockington
2.0分
家庭亲子
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The staff gave my reservation to another person (a reservation I prepaid). I had to wait while they investigate, it was not right. They are not verifying the name correctly, the phone number and confirmation number. There was only one reservation with my name (I have 2 last names, and one is not common), there wasn’t another reservation with similar name for the excuse they gave “of having similar names”.
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酒店回复: Dear Diana,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced with your prepaid reservation. This is certainly not the experience we want any of our guests to have.We understand your concern regarding the verification process, and you are absolutely right—guest names, phone numbers, and confirmation numbers should always be carefully verified to prevent situations like this. Your feedback has been shared with our front desk team and management so we can review our procedures and reinforce proper reservation verification moving forward.We appreciate your patience while the matter was investigated and regret that this occurred during your arrival. Thank you for taking the time to share your experience, as it helps us improve our service.Sincerely,Jaye Brockington
4.0分
其他
Room was big and spacey , the shower water was cold it wouldn’t get hot! Overall stay was nice
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酒店回复: Hello Deshawn,Thank you for sharing your feedback. We’re glad to hear that you enjoyed the spaciousness of your room and had an overall pleasant stay. We do apologize for the issue with the shower temperature and appreciate you bringing it to our attention. Your comments have been shared with our maintenance team to ensure this is addressed for future guests.Best regards,Jaye Brockington
3.0分
其他
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The room was ok except it smelled bad not gross but not good. The beds were great and had plenty of pillows. The room was a little hard to regulate its temperature. The shower was great. The breakfast was good with a nice selection. The pool was not heated or at least it didn't feel like it was which was disappointing because that was one of the reasons we selected this hotel for our stay. The people who worked there were great and very friendly.
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酒店回复: Hello Echo,Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed the beds, shower, breakfast selection, and found our staff friendly and helpful.We do apologize for the odor in the room, the difficulty with temperature regulation, and the pool not being as warm as expected. Your comments have been shared with our team so we can address these issues and improve the experience for future guests.We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay.Best regards,Jaye Brockington
5.0分
其他
The clean room, the staff’s professional attitude, the amenities and the excellent breakfast!!
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酒店回复: Hello Tracy,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the cleanliness of your room, our staff’s professional attitude, the amenities, and the breakfast. Your kind words are greatly appreciated, and we look forward to welcoming you back on your next visit.Best regards,Jaye Brockington
5.0分
其他
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BEST EXPERIENCE EVER!
We were visiting some family and werent expecting much. To our delight, the staff was very welcoming and accommodating. Helped us get our room seamlessly, and also allowed us to book a 2nd room the day of for our family was travelling an hr away. Best experience from a hotel in a very long time!!
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酒店回复: Hello Andres,Thank you so much for your wonderful feedback. We are thrilled to hear that you had such a positive experience and that our staff was able to make your stay seamless and accommodating, including assisting with the additional room for your family. Your kind words mean a lot to us, and we are delighted to have made your visit enjoyable.We look forward to welcoming you and your family back on your next visit!Best regards,Jaye Brockington
房间干净卫生，就是窗户打不开一点，换气，早餐不错，停车方便免费，购物周边有target大超市营业到23点，
房间的设施有待改进：浴室里没有毛巾架，衣柜里只有一个衣架。
一切都很好，唯一的问题是浴室里的淋浴水洒了出来。
没有游泳池，建筑物已经需要改造
What a nightmare
Hotel is ok rooms ok i have stayed there before
But the hotel have tried to take over £13000 out my account in 2 weeks confirmed by the the bank that it is the hotel forcing the payments
The hotel promised they would email me over a over payment and a refund and I’ve had nothing from them
The staff gave my reservation to another person (a reservation I prepaid). I had to wait while they investigate, it was not right. They are not verifying the name correctly, the phone number and confirmation number. There was only one reservation with my name (I have 2 last names, and one is not common), there wasn’t another reservation with similar name for the excuse they gave “of having similar names”.
Room was big and spacey , the shower water was cold it wouldn’t get hot! Overall stay was nice
The room was ok except it smelled bad not gross but not good. The beds were great and had plenty of pillows. The room was a little hard to regulate its temperature. The shower was great. The breakfast was good with a nice selection. The pool was not heated or at least it didn't feel like it was which was disappointing because that was one of the reasons we selected this hotel for our stay. The people who worked there were great and very friendly.
The clean room, the staff’s professional attitude, the amenities and the excellent breakfast!!
BEST EXPERIENCE EVER!
We were visiting some family and werent expecting much. To our delight, the staff was very welcoming and accommodating. Helped us get our room seamlessly, and also allowed us to book a 2nd room the day of for our family was travelling an hr away. Best experience from a hotel in a very long time!!