Everyone there was really friendly front desk personnel was fast very helpful and very friendly housekeeping brought everything to the door also very friendly the whole experience was the piece of mind that myself and my family needed after driving 8 hours
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酒店回复: Hi O8034ATmatthewh, Thank you so much for sharing your experience with us! We’re delighted to hear that our front desk team provided quick, friendly, and helpful service, and that our housekeeping staff made sure you had everything you needed right at your door. Your kind words about their friendliness mean a lot to us. After such a long drive, we know how important peace of mind and comfort are for both you and your family, and we’re so glad we could provide that for you. It’s wonderful to know your stay was just what you needed. We truly appreciate your feedback and look forward to welcoming you and your family again whenever your travels bring you back this way.
4.0分
其他
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This is more about ******* than it is about the property. I wasn’t expecting to put $260 down as an incidental fee. I didn’t know they were coming because it wasn’t listed until after I’ve already booked the property. So that kind of ******.
So I think that the nightly rate should be changed to the incidental fee. That way there is no lies or confusion. It’s just a rate and it will just stay. This is the rate but it will be given back within 10 to 15 days. It took a lot of money away that it was unable to use just to stay for the night.
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酒店回复: Dear Kristina,Thank you for sharing your experience with us. We’re happy to know that your concerns were more about the booking platform and not the property itself. We truly value your perspective on how the incidental fee was presented, and we understand how that can be frustrating during your stay. Your feedback is very helpful, and we’ll continue to work on making sure every part of the stay feels as smooth and welcoming as possible.
2.0分
其他
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Noisy, motorcycles back and forth, radios, trucks parking outside with motors running, AC unit souded like a barn door opening and closing. House keeping banging walls next door. And unexpected fees!
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酒店回复: Hello Darren, Thank you for sharing your feedback regarding your recent stay. We understand that noise disturbances and unexpected fees can detract from a guest's experience. Your comments have been noted, and we encourage you to reach out to management directly to discuss your concerns further. We appreciate your honest input and hope you will consider us for future visits.
5.0分
商务出差
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Excellent place to stay. Very clean and the staff is very friendly and helpful. I arrived early on Thursday afternoon and they were accommodating for me to check in early. The front desk receptionist was cordial and friendly. He was also very helpful.
5.0分
其他
Nice clean room with professional and nice staff for a quick stay
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酒店回复: Hello Jessica,Thank you for your feedback! We're glad to hear you enjoyed the cleanliness of your room and experienced our team's professionalism during your stay. Your comments are appreciated, and we hope to welcome you back for another visit in the future, where we strive to provide an even better experience.
5.0分
情侣出游
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Hotel clerk was nice and has a great personality and helped with anything I needed. Great price they have a pool near in the summer. Real close to all kinds of restaurants like taco bell papa, john's close to dollar generals and grocery stores like you could walk to them perfect location
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酒店回复: Hi coltont810, Thank you for your wonderful review! We’re so glad to hear that our front desk team made such a great impression on you with their friendliness and helpfulness. Providing excellent customer service is a top priority, and it’s always rewarding to know when our guests feel well taken care of. It’s also great to hear that you found our hotel to be a great value and that our location was convenient for your needs. Being close to restaurants, grocery stores, and shops certainly makes it easy for guests to enjoy their stay without having to travel far! We hope you’ll have the chance to visit again in the summer to take advantage of the pool. We’d love to welcome you back for another great stay!
5.0分
家庭亲子
Very friendly.pool wasn’t open but overall great stay!
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酒店回复: Hello matthew, Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay and found our staff friendly. We apologize for the pool being closed during your visit, as occasional maintenance is necessary to ensure safety and quality. We appreciate your understanding, and we hope to welcome you again for another great experience in the future.
1.0分
其他
Don’t go by what you see in the pictures. The room was moldy and smelly!
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酒店回复: Dear Guest,We understand how upsetting it must have been to find your room in that condition. That’s definitely not the kind of experience we want our guests to have. We’ll be looking into the issue with the smell and mold right away to make sure it’s properly addressed. Your feedback really helps us make things better for future stays.
4.0分
商务出差
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It was just a one-night stay while traveling, but it met all our needs. Friendly staff, decent room, quiet for our stay, which is what we needed to get some rest. No complaints for our short stay. It was just a short distance off the highway and quick to get back on the road.
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酒店回复: Hi rbrown406, Thank you for taking the time to share your feedback. We’re so glad to hear that your one-night stay met all of your needs and that you were able to get the rest you needed during your travels. We truly appreciate your kind words about our friendly staff. We strive to provide a welcoming atmosphere for all of our guests, and it’s wonderful to know that you had a positive experience with us. It’s also great to hear that you found the room comfortable and quiet, allowing you to relax before continuing your journey. We understand the importance of a restful stay, especially when on the road, and we're happy we could provide that for you. Being conveniently located just off the highway is something we know many guests appreciate, and we’re glad it made your stop easy and efficient. We hope to have the pleasure of welcoming you back on your next trip.
3.0分
商务出差
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Working in Jasper
The pictures need to be updated. Not really what it is now. Needs some updating. Checking in was ok, very hard to understand front desk staff. Rooms ok but will not stay there again. Rooms do not have a full size refrigerator which when I am working need that for food.
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酒店回复: Dear Kevin,Thank you for your feedback. We understand how important it is to have accurate pictures and a comfortable stay, especially while working away from home. We appreciate your comments about the front desk staff and will work on improving communication. Additionally, we recognize that having a full-size refrigerator can be essential for your needs, and we’re looking into options to better accommodate our guests. Your input is valuable, and we hope to make improvements for future visits.
Everyone there was really friendly front desk personnel was fast very helpful and very friendly housekeeping brought everything to the door also very friendly the whole experience was the piece of mind that myself and my family needed after driving 8 hours
This is more about ******* than it is about the property. I wasn’t expecting to put $260 down as an incidental fee. I didn’t know they were coming because it wasn’t listed until after I’ve already booked the property. So that kind of ******.
So I think that the nightly rate should be changed to the incidental fee. That way there is no lies or confusion. It’s just a rate and it will just stay. This is the rate but it will be given back within 10 to 15 days. It took a lot of money away that it was unable to use just to stay for the night.
Noisy, motorcycles back and forth, radios, trucks parking outside with motors running, AC unit souded like a barn door opening and closing. House keeping banging walls next door. And unexpected fees!
Excellent place to stay. Very clean and the staff is very friendly and helpful. I arrived early on Thursday afternoon and they were accommodating for me to check in early. The front desk receptionist was cordial and friendly. He was also very helpful.
Nice clean room with professional and nice staff for a quick stay
Hotel clerk was nice and has a great personality and helped with anything I needed. Great price they have a pool near in the summer. Real close to all kinds of restaurants like taco bell papa, john's close to dollar generals and grocery stores like you could walk to them perfect location
Very friendly.pool wasn’t open but overall great stay!
Don’t go by what you see in the pictures. The room was moldy and smelly!
It was just a one-night stay while traveling, but it met all our needs. Friendly staff, decent room, quiet for our stay, which is what we needed to get some rest. No complaints for our short stay. It was just a short distance off the highway and quick to get back on the road.
Working in Jasper
The pictures need to be updated. Not really what it is now. Needs some updating. Checking in was ok, very hard to understand front desk staff. Rooms ok but will not stay there again. Rooms do not have a full size refrigerator which when I am working need that for food.