酒店回复: Hi Peter & Debbie! I'm very sorry to hear that there was some sort of miscommunication, or the information was not appropriately conveyed at your time of check-in, but the TVs in our fitness room absolutely do work. The remotes are not left in the room, but they are available at the desk upon request at any time, 24 hours a day, 7 days a week. Thank you for choosing Clarion Pointe for your recent visit to Lakeland.
5.0分
家庭亲子
原文
翻译提供方：Google
服务很棒，一切都很好，漂亮又现代，喜欢
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酒店回复: We are thrilled you love our property! We're glad to hear that you appreciated the renovations and found your room well-equipped and comfortable. We aim to maintain a clean and welcoming environment, so it's great to know that this stood out to you. It is always our hope to provide a wonderful & comfortable stay!! Please visit us again!!
5.0分
其他
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Everything was amazing as always! Breakfast is another issue..Boiled eggs out of a Plastic Bucket. Fried eggs the next day would make awesome skeet shooting targets.Not being mean by any means. Just needs some work on the breakfast part. I’ll definitely be back again.
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酒店回复: Thank you for taking the time to share your feedback with us. We're glad to see that your overall experience was positive, Your feedback will guide us in making the necessary improvements to serve our guests better in the future. Thank you once again for choosing to stay with us, and we hope to have another opportunity to exceed your expectations on your next visit.
5.0分
商务出差
The young girl at the front desk was amazing to us and over all the property we liked so much accommodated to us we would definitely be staying there again.
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酒店回复: Thank you for awarding us a perfect 10 out of 10! We're thrilled to see that you had an excellent stay with us. Your positive rating is genuinely appreciated and inspires our team to continue delivering exceptional guest experiences. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. We hope to have the opportunity to welcome you back to the Clarion pointe Lakeland I-4 in the future Please do not hesitate to reach out if there's anything we can assist you with for your next stay.
5.0分
其他
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Fabulous check in from the wonderful receptionist who took time to explain where everything was in hotel and was very welcoming. Room was quite large and spacious with a wonderful comfortable bed. Our room was spotlessly clean only thing I would say was floor was quite sticky and not too clean after walking around in your socks. Not a big problem just a point. All in all very good
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酒店回复: Thank you for awarding us a perfect 10 out of 10! We're thrilled to see that you had an excellent stay with us. Your positive rating is genuinely appreciated and inspires our team to continue delivering exceptional guest experiences. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We hope to have the opportunity to welcome you back to the Clarion pointe Lakeland I-4 in the future Please do not hesitate to reach out if there's anything we can assist you with for your next stay.
5.0分
其他
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How they made it so clean and it smelled so good and Special and the rooms were so Big and roomy I will tell my Friends and family to pick this Hotel in Lakeland Florida and peoples that work there they were so nice
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酒店回复: Thank you for taking the time to share your excellent review of your recent stay at Clarion pointe Lakeland I-4 . We are delighted to hear that you had a positive experience, found our staff friendly, and your room clean and Quiet. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We are so pleased that you would choose to stay with us again and we look forward to the opportunity to provide you with another exceptional experience in the future.
5.0分
其他
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Loved it!
My family and I were in town for our youth football game and from the moment I stepped foot inside the building it smelt so good. It was clean & quiet. We checked in pretty late, after 11:30pm, & the front desk receptionist was polite and in great spirits. Although the boiled eggs wasn’t the greatest choice for breakfast, it still was an enjoyable morning meal. The beds were extra comfortable, the room was clean and smelt great, and the pool was clean and warm. Overall, my family and I enjoyed our stay and will definitely stay again if we have to come back this way.
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酒店回复: Thank you for taking the time to leave a review. We're pleased to hear that you found our hotel to be a nice place to stay. We strive to offer a comfortable and enjoyable experience for all of our guests, and your feedback is valuable to us. We hope to welcome you back in the near future for an even better stay.
5.0分
家庭亲子
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This is a great smaller hotel. Very clean, friendly staff; nice amenities and great location. The original hotel we booked was not a good choice and it was a refreshing change to move to this hotel. Very happy with everything.
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酒店回复: Thank you so much for being our guest and leaving such a kind review. We appreciate having you and are so happy that you enjoyed your time with us. We try very hard to offer every guest a good experience and your positive feedback makes our day! We hope that you come back soon for another visit. Take care and have a great day!
1.0分
朋友出游
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The area wasnt great but hotel was ok beds were hard and I had no hot water. Also still waiting for my deposit back. I have pictures to prove how I left the room if need be. But staff was nice breakfast was good. It was clean. Again need my deposit back please thanks.
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酒店回复: Thank you for the kind review and positive feedback - we appreciate having you as our guest!* Your concerns will be addressed with the relevant departments for further review. We hope to have the opportunity to welcome you again in the future for an improved stay.* regarding deposit once you checkout in our system deposit will auto refund on your same account but it's take 24-48 hrs. to show credit.
这家酒店完全符合我的需求。地理位置很好，靠近Applebee's和其他一些便利设施，而且就在I-4高速公路旁边。有两天早上咖啡喝完了。泳池很不错。
健身房的电视坏了，也没有遥控器。需要电视来锻炼
服务很棒，一切都很好，漂亮又现代，喜欢
Everything was amazing as always! Breakfast is another issue..Boiled eggs out of a Plastic Bucket. Fried eggs the next day would make awesome skeet shooting targets.Not being mean by any means. Just needs some work on the breakfast part. I’ll definitely be back again.
The young girl at the front desk was amazing to us and over all the property we liked so much accommodated to us we would definitely be staying there again.
Fabulous check in from the wonderful receptionist who took time to explain where everything was in hotel and was very welcoming. Room was quite large and spacious with a wonderful comfortable bed. Our room was spotlessly clean only thing I would say was floor was quite sticky and not too clean after walking around in your socks. Not a big problem just a point. All in all very good
How they made it so clean and it smelled so good and Special and the rooms were so Big and roomy I will tell my Friends and family to pick this Hotel in Lakeland Florida and peoples that work there they were so nice
Loved it!
My family and I were in town for our youth football game and from the moment I stepped foot inside the building it smelt so good. It was clean & quiet. We checked in pretty late, after 11:30pm, & the front desk receptionist was polite and in great spirits. Although the boiled eggs wasn’t the greatest choice for breakfast, it still was an enjoyable morning meal. The beds were extra comfortable, the room was clean and smelt great, and the pool was clean and warm. Overall, my family and I enjoyed our stay and will definitely stay again if we have to come back this way.
This is a great smaller hotel. Very clean, friendly staff; nice amenities and great location. The original hotel we booked was not a good choice and it was a refreshing change to move to this hotel. Very happy with everything.
The area wasnt great but hotel was ok beds were hard and I had no hot water. Also still waiting for my deposit back. I have pictures to prove how I left the room if need be. But staff was nice breakfast was good. It was clean. Again need my deposit back please thanks.