酒店回复: Hello Ana, Thank you for sharing your feedback with us. We regret to hear that your expectations were not met during your stay. We appreciate your loyalty to ******* and encourage you to reach out to the hotel management directly for any further assistance.
1.0分
情侣出游
原文
翻译提供方：Google
糟糕的酒店，他们连一颗星都不配，工作人员的服务很糟糕，肮脏又恶臭，最不愉快的事情就是住在这家酒店
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酒店回复: Hello yuletsy,Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Apreciamos sus comentarios sobre la atención y la limpieza, los cuales serán compartidos con el equipo correspondiente para mejorar nuestras operaciones. Valoramos su opinión y esperamos que considere darnos otra oportunidad en el futuro. Su satisfacción es importante para nosotros y estamos comprometidos a crecer a partir de la retroalimentación de nuestros huéspedes.
3.0分
其他
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翻译提供方：Google
我不喜欢它，我不会再服用它。
3.0分
商务出差
原文
翻译提供方：Google
房间很暗。而且水有点臭。 。
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酒店回复: Hello ???, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for further improvement. Should you have any further concerns, please feel free to contact our management team for assistance.
1.0分
其他
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We got to the hotel and it was closed. There were no attendants at the desk and the front sliders did not open. We called twice that night with no answer so we were forced to book another (more expensive) hotel for the weekend. I called the next morning to try to get an understanding of that happened and they said “a manager would call me back when he was available” which has not happened within 24 hours of me calling.
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酒店回复: Hello Rachel,Thank you for sharing your experience. We apologize for the inconvenience you faced upon arrival and for the delayed response from management. We understand how frustrating this situation must have been. Your feedback is valuable, and we will make sure it is addressed appropriately to prevent future occurrences. If you still have questions or concerns, please reach out to management directly for further assistance.
2.0分
其他
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First of all the hotel I booked is not the hotel I got. I know you get what you pay for but I didn’t even get what I paid for (talk about false advertising) I specifically booked a room with a pool view. I get to the Lakeland Hotel and it was under construction. The man at the desk said, we need to send you to our other property down the road. I had been driving all day I was exhausted. It was a La Quinta, and it was run down and unclean. There was a sign on the elevator saying “elevator works” which was concerning, the floors in the hallway look like they have never been vacuumed. The room was decent. I will say the woman at the front desk was nice and helpful but I was very disappointed in the whole situation. ******* said check out was Noon and he said “it’s 11 we don’t do that” I asked him multiple times to honor what it said on ******* and eventually he did.
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酒店回复: Hello Robyn,We appreciate you taking the time to share your experience, and we're sorry to hear that your stay did not meet your expectations. While we strive to provide accurate listings, circumstances like property changes can sometimes occur. Your feedback regarding cleanliness and communication will be reviewed for improvements. Thank you for highlighting the helpful service from our team member; we value that our staff can assist when needed. We hope your future travels provide the experience you were looking for.
Quality inn房间环境基本没出过什么问题，service也不错，就是这家酒店前台咖啡少了点，总体还是非常不错的
房间很大，但有一股霉味，像发霉了一样。地毯不是很干净，下面还有一道凸起，感觉地板有点鼓起来了。房间里的百叶窗也坏了。早餐就是一小袋东西，没什么好吃的。停车场还有乞丐过来搭讪客人。
卫生条件真不是他们的强项。这家酒店以前可能很辉煌，但现在已经很老旧了，亟需翻新。前台的服务人员都非常好。
他们非常友好，因为我要参加一场婚礼，所以他们允许我提前办理入住了。酒店当时正在进行一些翻修，但这完全没有影响我的入住体验。
该物业不是我所期望的，不幸的是他们没有达到他们所提供的水平
无法在酒店过夜的原因。
不仅是我，我的朋友和亲戚也总是更喜欢********。
谢谢
糟糕的酒店，他们连一颗星都不配，工作人员的服务很糟糕，肮脏又恶臭，最不愉快的事情就是住在这家酒店
我不喜欢它，我不会再服用它。
房间很暗。而且水有点臭。 。
We got to the hotel and it was closed. There were no attendants at the desk and the front sliders did not open. We called twice that night with no answer so we were forced to book another (more expensive) hotel for the weekend. I called the next morning to try to get an understanding of that happened and they said “a manager would call me back when he was available” which has not happened within 24 hours of me calling.
First of all the hotel I booked is not the hotel I got. I know you get what you pay for but I didn’t even get what I paid for (talk about false advertising) I specifically booked a room with a pool view. I get to the Lakeland Hotel and it was under construction. The man at the desk said, we need to send you to our other property down the road. I had been driving all day I was exhausted. It was a La Quinta, and it was run down and unclean. There was a sign on the elevator saying “elevator works” which was concerning, the floors in the hallway look like they have never been vacuumed. The room was decent. I will say the woman at the front desk was nice and helpful but I was very disappointed in the whole situation. ******* said check out was Noon and he said “it’s 11 we don’t do that” I asked him multiple times to honor what it said on ******* and eventually he did.