I found that there was more traffic noise than I had anticipated. This can not be helped, it is a function of the exterior room entrances. Other than that, it was a lovely stay and the price couldn't be beat.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Detroit-Rochester Hills-Auburn Hills. We are happy you found the rest of your stay lovely, especially the price. However, we are sorry to learn about the possible traffic noise you encountered.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,ZyRed Roof ManagementRediResponse Specialist
3.0分
其他
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Clean but...
Room was clean (mostly). Small things like tv remote not working properly, couldn't control volume or turn it off. no light bulbs in th lamps. bathroom door one inch too narrow so much you can't latch the door. Also natts all over around the sink
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your stay at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. We are dismayed to know that you are unsatisfied with the cleanliness. It was disheartening to read that you are unsatisfied with your stay due to the state of the television remote and the absence of light bulbs you mentioned. Please accept our sincerest apologies.We hope to continue to provide memorable experiences for you at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof ManagementRediResponse Specialist
1.0分
其他
I paid for a two-bed room and they gave me a one-bed room. They didn't want to give me a two-bed room.
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酒店回复: Dear Valued Guest,I appreciate you taking the time to share your feedback at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I am very sorry to hear that you were assigned a one-bed room when you had reserved and paid for a two-bed room. I understand your frustration and disappointment with this situation. We aim to ensure all guests receive the accommodation they booked, and we regret that we've failed to meet your expectations. Please accept my sincere apologies for the inconvenience.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
其他
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Cons: They didnt give me my deposit back because of a singular dirty towel that would cost $3 to replace. Ac/heat unit was a hassle to keep the unit going for heat. I was having difficulty getting the remote control to work, and so did another guest. Only upgraded rooms and double beds have a fridge (why doesnt every room get one is beyond me?) There were many tiny fruit flies/gnats and mosquitoes. Room was poorly ventilated so air flow wasnt the best and the room felt moist at times, especially the bathroom even when running the vent all night.
Pros: The bed was comfort. My room was pretty clean (wxcept for the best of the toilet). I appreciated the smart rv (when it worked). The area was quiet and near a lake.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I'm sorry to hear about the issues you experienced during your stay. I understand your frustration regarding the deposit. I also regret the difficulties you had with the amenities as well as the bugs you encountered. I’m glad to hear you found the bed comfortable and the room mostly clean, and that you appreciated the quiet location.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We take such matters very seriously and I assure you that we will address these issues with our staff to ensure that such lapses do not recur. Thank you for choosing Red Roof. We hope to have the opportunity to provide a more positive experience in the future. Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
其他
I did not like much the room linens and bedding were so dirty that I went to Walmart and bought myself pillows and blanket
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I am so sorry to hear about the condition of the linens and bedding in your room not meeting your standards. We strive to provide comfortable accommodations for our guests.We value your business and want to ensure your complete satisfaction. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
其他
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I booked through ******* and because my flight was delayed till the next day the Red Roof in staff REFUSED to change my check-in date to the next day and considered it a cancellation simply for the fact that there was “no manager on duty,” which also a terrible business aspect of this business to not have a manager available in some way to deal with these kinds of situations. Overall, terrible customer service experience from the front desk, customer service, and guest services. I lost money because of the terrible and inadequate customer service relatability of this business. I never received a call from the manager the following day when I asked guest services to specifically notate that in their email on the complaint I filed. I will never book with this company again and will continue to share my feedback with others that ask about the Red Roof inn. Thank you for a terrible experience.
2.0分
其他
Yeah, it's a 2 star hotel
Floor, toilet, bedside table and bedding hadn't been cleaned before I stayed. Sink was cracked. Neighbors were noisy.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 6/10 score. You indicated that you were unsatisfied with noisy neighbors, cracked sink and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1.0分
其他
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Cheap is right !
I would never stay there again after what happened on my stay..my receipt had my room number but the front desk kept giving people the keys,then I come in my room and all my personal belongings was taken in plastic garbage bags! Tossed my food and beers! No one taken responsibility at the desk and manager/owners no where to be found..and when they return my stuff in bags ,things were missing😡😡 very unapologetic and lack responsiveness type of place. But..it's up to you!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I am deeply sorry to hear about the unacceptable experience you had during your recent stay. You indicated that your room key and the mishandling of your personal belongings dampened your experience. The lack of accountability and missing items are completely against our service standards. Please accept our sincerest apologies for the distress and inconvenience this has caused you. Rest assured that we take these claims very seriously and have forwarded your feedback to management in an effort to address your concerns.We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,SharmaRed Roof Management RediResponse Specialist
梳妆台的中间门不见了，电视不工作，可能是遥控器坏了，浴室排气扇听起来像喷气发动机，暖气一启动也很吵。洗手液盒从墙上掉了下来，里面还没有洗手液。洗完澡后只有擦手巾可以用。最后一晚，房间钥匙失灵了，不得不去大堂两次，第二张钥匙才管用。幸好我有耳塞，所以还能睡一会儿。不会再住这里了，去年也有问题，以为今年再给他们一次机会，因为这里离我探望的家人很近。
这个价格对得到的服务来说太贵了。房间里还留有之前客人用过的脏毛巾。
I found that there was more traffic noise than I had anticipated. This can not be helped, it is a function of the exterior room entrances. Other than that, it was a lovely stay and the price couldn't be beat.
Clean but...
Room was clean (mostly). Small things like tv remote not working properly, couldn't control volume or turn it off. no light bulbs in th lamps. bathroom door one inch too narrow so much you can't latch the door. Also natts all over around the sink
I paid for a two-bed room and they gave me a one-bed room. They didn't want to give me a two-bed room.
Cons: They didnt give me my deposit back because of a singular dirty towel that would cost $3 to replace. Ac/heat unit was a hassle to keep the unit going for heat. I was having difficulty getting the remote control to work, and so did another guest. Only upgraded rooms and double beds have a fridge (why doesnt every room get one is beyond me?) There were many tiny fruit flies/gnats and mosquitoes. Room was poorly ventilated so air flow wasnt the best and the room felt moist at times, especially the bathroom even when running the vent all night.
Pros: The bed was comfort. My room was pretty clean (wxcept for the best of the toilet). I appreciated the smart rv (when it worked). The area was quiet and near a lake.
I did not like much the room linens and bedding were so dirty that I went to Walmart and bought myself pillows and blanket
I booked through ******* and because my flight was delayed till the next day the Red Roof in staff REFUSED to change my check-in date to the next day and considered it a cancellation simply for the fact that there was “no manager on duty,” which also a terrible business aspect of this business to not have a manager available in some way to deal with these kinds of situations. Overall, terrible customer service experience from the front desk, customer service, and guest services. I lost money because of the terrible and inadequate customer service relatability of this business. I never received a call from the manager the following day when I asked guest services to specifically notate that in their email on the complaint I filed. I will never book with this company again and will continue to share my feedback with others that ask about the Red Roof inn. Thank you for a terrible experience.
Yeah, it's a 2 star hotel
Floor, toilet, bedside table and bedding hadn't been cleaned before I stayed. Sink was cracked. Neighbors were noisy.
Cheap is right !
I would never stay there again after what happened on my stay..my receipt had my room number but the front desk kept giving people the keys,then I come in my room and all my personal belongings was taken in plastic garbage bags! Tossed my food and beers! No one taken responsibility at the desk and manager/owners no where to be found..and when they return my stuff in bags ,things were missing😡😡 very unapologetic and lack responsiveness type of place. But..it's up to you!