酒店回复: Dear Guest,We regret the inconvenience you experienced with the check-in process and room availability. We have taken note of your comments regarding the coordination between reception and the housekeeping team to improve communication and service. We value your feedback, as it helps us strengthen our standards of service and efficiency. We are committed to providing a more organized, responsible, and friendly experience on your future visits.Sincerely, General Manager
5.0分
其他
原文
翻译提供方:Google
还不错,我觉得很舒服。建议升级
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酒店回复: Dear Tomas,Thank you for your feedback. We are glad to hear you found your stay comfortable and appreciate your positive note. Your recommendation to take things to the next level is well taken, and we are always looking for ways to enhance the guest experience. We hope to welcome you back soon and exceed your expectations even further.Sincerely, General Manager
3.0分
其他
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THERE’S AN UNADVERTISED PET FEE, HEADS UP.
Otherwise: Staff was courteous enough. But the hotel’s pretty run down at this point. Didn’t want to walk barefoot on that carpet, didn’t like the peeling paint/water damage, and didn’t like the roach chilling next to the paint damage.
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酒店回复: Dear Ryan, Thanks for staying with us and we appreciate your wonderful feedback. We would definitely look into all the observation you stated above as this would help us improve on our services to guests like you. Be sure to see better improvement when you visit us again. Best Regards!
5.0分
其他
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On Arrival, Drew the front desk attendant was informative, patient as he provided all the hotels amenities and surrounding eatery's.
Will definitely return. The hotel was clean, had everything working properly.
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酒店回复: Dear Eugene.Thank you for your wonderful feedback(10/10).we are delightful to know your appreciation for our front desk sttendant,cleanliness of property.we hope to welcome you back soon and provide an even better stay next time.best regards.
3.0分
其他
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Floors were/are very creaky. Someone checked in directly above us later in the evening and every step, bump, creak was clearly audible. TV channels available were very limited in comparison to other similar hotels we frequent. The air conditioner continuously cycles all night from either too cold to why the hell is it so hot in here. But, the room was very clean and the bed comfortable.
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酒店回复: Dear Davis, Thanks for staying with us and we appreciate your wonderful feedback. We would definitely look into all the observation you stated as this would help us improve on our services to guests like you. Be sure to see better improvement when you visit us again. Best Regards!
5.0分
情侣出游
Very clean but had a musty smell in our room. Great parking since we were pulling a trailer. Very friendly staff.
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酒店回复: Dear Guest,Thank you for your thoughtful feedback. We are glad to know that you found the room very clean, appreciated the convenient parking for your trailer, and enjoyed the friendliness of our staff. We regret the musty smell in your room and have shared this with our housekeeping team to address it promptly. Your comments help us improve, and we look forward to welcoming you again for an even fresher and more comfortable stay.Sincerely, General Manager
1.0分
家庭亲子
terrible. cleaning staff is horrible, will "clean" and never take out garbage on a daily basis.
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酒店回复: Dear Juvenal,We are glad to know you chose our hotel for your stay. We have noted your concern regarding the housekeeping routine and the handling of daily trash removal. This will be reviewed with our team to strengthen consistency and improve overall room care. We remain committed to enhancing guest comfort and providing a more balanced experience moving forward.Sincerely, General Manager
酒店隔音效果不好,但服务生态度特别好。环境很好。房间里厨房设施齐全,就是冰箱小了点。但一个人住非常不错的选择。
我入住期间一切都很好,就一个细节,他们还没退我100美元的押金。本该周三退的,现在都周五了还没到账!
我们抵达时对这家酒店抱有很高的期望。办理入住手续极其缓慢;工作人员虽然友好,但动作非常慢,以至于我们身后排起了长队,几乎都排到门外了。泳池不错。酒店位置优越,靠近Target超市和许多餐厅。但是房间很脏。窗帘上有红色污渍,浴室地板上有像粉末一样的白色污渍,淋浴间也到处都是污渍。浴室地板多处翘起,需要重新铺设。当我们躺到床上时,发现被子上有一大块红褐色污渍。对我来说,一家不干净的酒店会给我和我的家人带来安全隐患。我以后不会再入住这家酒店了。
我们下午3:30到达酒店,他们告诉我们房间还没准备好,30分钟后再回来。我们到达后,他们又让我们再等30分钟。然后他们给了我们房卡,我们上了三楼。房间还没打扫干净。当时已经是下午4:30了。清洁女工非常友好,她很抱歉,但房间还没打扫干净。她不明白为什么前台说房间已经准备好了。我们下楼,在大厅,他们让我们30分钟后再回来。我们没有回来,还损失了钱。他们既不负责任,也不友好。服务很差,一点也不热情。
还不错,我觉得很舒服。建议升级
THERE’S AN UNADVERTISED PET FEE, HEADS UP.
Otherwise: Staff was courteous enough. But the hotel’s pretty run down at this point. Didn’t want to walk barefoot on that carpet, didn’t like the peeling paint/water damage, and didn’t like the roach chilling next to the paint damage.
On Arrival, Drew the front desk attendant was informative, patient as he provided all the hotels amenities and surrounding eatery's.
Will definitely return. The hotel was clean, had everything working properly.
Floors were/are very creaky. Someone checked in directly above us later in the evening and every step, bump, creak was clearly audible. TV channels available were very limited in comparison to other similar hotels we frequent. The air conditioner continuously cycles all night from either too cold to why the hell is it so hot in here. But, the room was very clean and the bed comfortable.
Very clean but had a musty smell in our room. Great parking since we were pulling a trailer. Very friendly staff.
terrible. cleaning staff is horrible, will "clean" and never take out garbage on a daily basis.