酒店回复: Thank you for taking time to review your stay with us .Please accept our sincere apologies for any inconvenience you may have experienced with us .We are in a process of replacing our carpets soon and we have also contact our pest control and report came no bed bug found .Please let me know if there is something i could help you with .
酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re glad you found the location convenient and your overall stay pleasant. We apologize for the inconvenience regarding the water pressure, bedding, and the unexpected deposit. We will work to address these concerns to improve future guest experiences.Sincerely,Hotel Manager
酒店回复: Dear Guest,Thank you for your kind words about our staff—we're delighted you felt welcomed and enjoyed the cookies! We also appreciate your honest feedback regarding the condition of the property. We understand that cosmetic fixes aren’t enough and will take your comments into consideration as we plan more thorough upgrades.Sincerely,Hotel Manager
I stay with La Quinta whenever its an option and I've never been disappointed! They're rooms are clean and the beds are comfortable and I always have the best sleep of my life. The breakfast was the only disappointment, there was no protein option: no hard boiled eggs, scrambled eggs, or sausage.
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酒店回复: Thank you for your good feedback, and please let me tell you that we serve scrambled eggs, sausage link and sausage patties every day in our breakfast also we serve hot gravy and oats meal, too, I am very sorry that you have not seen it or you have missed it.
2.0分
家庭亲子
The hotel was not what I expected. The shower would not maintain a constant water temperature and the beds were awful.
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酒店回复: Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.
5.0分
商务出差
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My stay was good, felt safe, good breakfast and very spacious and clean room. The bed was very comfortable. The only thing was the noise of the interstate traffic. Thankfully I had brought a fan. Request a room on the back of the hotel.
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酒店回复: Lisa, Thanks for the awesome review. We're so happy to hear you're loving our hotel, we look forward to welcoming you back soon!Once again thank you!!
1.0分
家庭亲子
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Went to pull the covers back and discovered bed bugs crawling on top of sheet. Pulled the sheets off the bed and they were all over the mattress. They moved us to a different room which we thought was fine at first, but found that the new room also had bed bugs on the morning of us checking out. The front desk staff were rude and refused to address the situation.
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酒店回复: I am very sorry for your comment, but we do not have any bed bugs issue in the hotel, so that's why you and your family slept peacefully whole night and at the time of check-out you got dream of bed bugs. I am very sorry for that. God bless you. and thank you.
5.0分
其他
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Thanks for a great stay in Smyrna, TN
The La Quinta in Smyrna was very nice. The staff were very friendly and were constantly cleaning to make sure everything was perfect. Breakfast was good every morning.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay in Smyrna, TN, and appreciated our friendly staff, cleanliness, and breakfast. Your kind words mean a lot, and we look forward to welcoming you back for another great experience soon.Sincerely, Hotel Manager
5.0分
其他
It good enough for me to recommend to family and friends. And I’ll be back again soon
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酒店回复: We're grateful for your kind words and happy to know that you met your expectations!!Thank you
酒店内部本身就不太吸引人，比如地毯的设计让它看起来很脏，即使它本身并不脏。前台的女士报出了我们的房间号，这在大多数酒店都是违反规定的。此外，我睡觉时身体的一侧到处都有咬痕，所以看起来我们的房间里有臭虫或昆虫……
淋浴的水压本来可以更大一些。我们订了两张大床，床单不一样，一张床单很痒，质量总体很差，另一张则完全相反。另外，如果您在第三方网站购买，需要支付大约100美元的押金，但入住前不会告知。总的来说，住宿体验还不错，而且地段也不错。希望以上信息对您有帮助。:)
这套房子需要进一步升级改造，不能只是这里刷点油漆，那里刷点油漆。梳妆台抽屉老是自己打不开，窗户起雾，浴室墙上还有洞。
工作人员非常友好，甚至还给我们做了饼干！
设施和服务都是标准的。我认为它的价格处于一个很好的水平。由于它面向高速公路，所以汽车噪音很大，这让我很烦恼。
I stay with La Quinta whenever its an option and I've never been disappointed! They're rooms are clean and the beds are comfortable and I always have the best sleep of my life. The breakfast was the only disappointment, there was no protein option: no hard boiled eggs, scrambled eggs, or sausage.
The hotel was not what I expected. The shower would not maintain a constant water temperature and the beds were awful.
My stay was good, felt safe, good breakfast and very spacious and clean room. The bed was very comfortable. The only thing was the noise of the interstate traffic. Thankfully I had brought a fan. Request a room on the back of the hotel.
Went to pull the covers back and discovered bed bugs crawling on top of sheet. Pulled the sheets off the bed and they were all over the mattress. They moved us to a different room which we thought was fine at first, but found that the new room also had bed bugs on the morning of us checking out. The front desk staff were rude and refused to address the situation.
Thanks for a great stay in Smyrna, TN
The La Quinta in Smyrna was very nice. The staff were very friendly and were constantly cleaning to make sure everything was perfect. Breakfast was good every morning.
It good enough for me to recommend to family and friends. And I’ll be back again soon