酒店回复: Thank you for taking the time to complete our online survey. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I would like to thank you for your comments as we do appreciate both constructive and positive comments to help us become a better hotel. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Thanks again and we hope you stay with us the next time you are in town. Botched out service is not we follow. We strive for satisfaction to our guest and therefore we appreciate your constructive comments.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I would like to thank you for your comments as we do appreciate both constructive and positive comments to help us become a better hotel. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Thanks again and we hope you stay with us the next time you are in town. Botched out service is not we follow. We strive for satisfaction to our guest and therefore we appreciate your constructive comments.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
酒店回复: We are sorry that you did not get to talk to the manager. Our corporate office can assist you with the reservation that you have in question. Corporate reservations are the once that make the 3rd party reservation and they will more likely help you. Have a safe travels...
2.0分
情侣出游
展开
Received no maid service during 3 night stay. Unannounced attempted entry by two males. Entry was blocked by security bar. I lost travel docs at room stay - passport and visa for entry into foreign country.
展开
酒店回复: I am sorry to hear about your experience. We are not aware of your stay at this property and perhaps you may have survey the wrong property. Please DM me for your details
3.0分
商务出差
Rooms were fine, adequately large and comfortable. Don’t waste your time with the breakfast buffet however.
展开
酒店回复: I am glad that you found your room to be accommodating. I apologize about your breakfast experience. We do follow choice standards as far as the variety. We will talk it over with the breakfast department so that we can improve. Thanks. Safe travel
3.0分
其他
展开
Decent
The first room I was in the tub was dirty they did switch me. The second room the air conditioner wasn’t really working and was loud so much so I had to turn the tv all the way up when it was on. Breakfast was decent hotel breakfast food. The only issue I would say is the check in person wasn’t very friendly and when they came to clean the room I said no thank you and they still insisted on taking my towels but didn’t replace them.
展开
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I would like to thank you for your comments as we do appreciate both constructive and positive comments to help us become a better hotel. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Thanks again and we hope you stay with us the next time you are in town. Botched out service is not we follow. We strive for satisfaction to our guest and therefore we appreciate your constructive comments.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
其他
Not a glitzy place but loved the price as compared to the extravagant prices of hotels in Nashville, approximately 15 miles away. I'd stay here again.
展开
酒店回复: Thank you for staying with us. We are glad that you enjoyed our pricing and the amenities provided. Safe travels and see you next time.
2.0分
家庭亲子
The bedding was stained. The air conditioning did work, the furniture had tears in the fabric. There was no fruit at breakfast.
展开
酒店回复: We are sorry to hear about your experience. Rest assured we will pass on the information to our housekeeping dept so that they can improve. Please come see us again when you are in the area.
1.0分
其他
Soiled bedding and mattress.
The mattress and bedding were soiled. We did not stay and left the premises immediately.
展开
酒店回复: We are sorry to hear about your experience. WE have informed our housekeeping dept to look into this issue. Rest assured, we are confident that our housekeeping department will take of the problem. Safe travels. If you are in the area another time, please give us an opportunity to welcome you as a guest again with renewed experience. Thank you.
4.0分
商务出差
展开
Nice, well kept property up to the standards I would expect for a Comfort Inn. The receptionist was on the phone when we checked in so only handed me the room card and nothing else, but the room was fine.
展开
酒店回复: Thanks for staying with us, We are glad that you enjoyed your stay. Safe travels and see you soon when you are in the area.
我今天到酒店办理入住（之前预订的），大堂里空无一人。牌子上写着“立即协助”请拨打电话。
我等了大约15分钟才拨通。马上就收到一条短信：“我稍后给您回电”。
我回复短信询问何时可以入住，但无人接听。大约30分钟后，一位年轻人来到大堂。我要求与酒店经理通话，他说我之前打的电话就是他们的。于是我离开酒店，在街对面预订了一个房间。
真可怜……
为我们办理入住的那个男人粗鲁又不友好。难以置信这是你收到的第一起关于他的投诉。此外，浴缸的注水器从墙上松了，吹风机坏了，浴巾又旧又薄。
工作人员不让我和经理通话，一直说他不在，而且工作时间不固定。我打电话给公司，他们只是把我转回前台。直到今天，我仍然无法和经理讨论我的预订事宜。
Received no maid service during 3 night stay. Unannounced attempted entry by two males. Entry was blocked by security bar. I lost travel docs at room stay - passport and visa for entry into foreign country.
Rooms were fine, adequately large and comfortable. Don’t waste your time with the breakfast buffet however.
Decent
The first room I was in the tub was dirty they did switch me. The second room the air conditioner wasn’t really working and was loud so much so I had to turn the tv all the way up when it was on. Breakfast was decent hotel breakfast food. The only issue I would say is the check in person wasn’t very friendly and when they came to clean the room I said no thank you and they still insisted on taking my towels but didn’t replace them.
Not a glitzy place but loved the price as compared to the extravagant prices of hotels in Nashville, approximately 15 miles away. I'd stay here again.
The bedding was stained. The air conditioning did work, the furniture had tears in the fabric. There was no fruit at breakfast.
Soiled bedding and mattress.
The mattress and bedding were soiled. We did not stay and left the premises immediately.
Nice, well kept property up to the standards I would expect for a Comfort Inn. The receptionist was on the phone when we checked in so only handed me the room card and nothing else, but the room was fine.