酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Emerald Inn & Suites
4.0分
其他
原文
翻译提供方：Google
都好
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Emerald Inn & Suites
5.0分
其他
原文
翻译提供方：Google
超级点
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Emerald Inn & Suites
5.0分
商务出差
Everything was very clean and the air was well scented, which did well to cover the smell from the feed lots around town. Staff was friendly.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Emerald Inn & Suites
2.0分
其他
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We spent a day traveling from Colorado after having camped the 3 nights prior. We were exhausted, driving home to Missouri, so I reserved our room online, looking forward to a soak in the hot tub to assure a wonderful night of sleep. We arrived at approximately 8:30 pm and as I checked in, I asked what time the pool and hot tub closed. The clerk said they were not available due to maintenance. What!!?? Although this hotel was more expensive than most all of the others, our deciding factor to stay here was so that we could enjoy the hot tub and/or pool and relieve some stress from a long day of driving. I let the clerk know that we were disappointed but I wasn’t rude about it. After all, he doesn’t have control of those types of situations. I did, however, ask if he would upgrade our room or at least discount our reservation. He stated he could do neither. He offered to cancel our reservation so that we could find another hotel. At 8:30 pm, it’s too late to find another hotel because by the time you find one, their pool/hot tub would be closing soon. We were cutting it close as it was. My frustration continued as he was not at all apologetic, nor the least bit empathetic to our situation. He just wanted to refund us and send us on our way. This was pretty poor customer service for an overpriced hotel that did not offer the amenities that were advertised. The rooms were nice. The breakfast was very good. It’s unfortunate that customer service left a very bad impression.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If we can provide any assistance, please don't hesitate to contact us.Sincerely,Best Western Plus Emerald Inn & Suites
5.0分
家庭亲子
This is a very nice hotel. I have stayed there before and was very pleased with it. The staff is friendly and efficient. The rooms are nice and clean.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Emerald Inn & Suites
5.0分
其他
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The hotel was so nice! The room was clean, smelled good and the staff was really friendly! The breakfast was awesome! Big variety! Overall we enjoyed our stay there while we visited family! We will be back!
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Emerald Inn & Suites
5.0分
情侣出游
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My husband and I were very impressed with the property and the staff. Very nice and clean. Breakfast was good and fresh and the staff member who was attending the breakfast bar was very efficient. We would both highly recommend this hotel.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Emerald Inn & Suites
5.0分
其他
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Our family had THE BEST STAY! Parking was a breeze. Our room was next to the elevator which was great. It was also easy to get to breakfast and the gym. We loved that there was coffee, tea, and water provided all day. The coffee tasted great. There wasn't a strange aftertaste.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Emerald Inn & Suites
酒店很好！下次还要入住、早餐还可以
很棒的酒店！
都好
超级点
Everything was very clean and the air was well scented, which did well to cover the smell from the feed lots around town. Staff was friendly.
We spent a day traveling from Colorado after having camped the 3 nights prior. We were exhausted, driving home to Missouri, so I reserved our room online, looking forward to a soak in the hot tub to assure a wonderful night of sleep. We arrived at approximately 8:30 pm and as I checked in, I asked what time the pool and hot tub closed. The clerk said they were not available due to maintenance. What!!?? Although this hotel was more expensive than most all of the others, our deciding factor to stay here was so that we could enjoy the hot tub and/or pool and relieve some stress from a long day of driving. I let the clerk know that we were disappointed but I wasn’t rude about it. After all, he doesn’t have control of those types of situations. I did, however, ask if he would upgrade our room or at least discount our reservation. He stated he could do neither. He offered to cancel our reservation so that we could find another hotel. At 8:30 pm, it’s too late to find another hotel because by the time you find one, their pool/hot tub would be closing soon. We were cutting it close as it was. My frustration continued as he was not at all apologetic, nor the least bit empathetic to our situation. He just wanted to refund us and send us on our way. This was pretty poor customer service for an overpriced hotel that did not offer the amenities that were advertised. The rooms were nice. The breakfast was very good. It’s unfortunate that customer service left a very bad impression.
This is a very nice hotel. I have stayed there before and was very pleased with it. The staff is friendly and efficient. The rooms are nice and clean.
The hotel was so nice! The room was clean, smelled good and the staff was really friendly! The breakfast was awesome! Big variety! Overall we enjoyed our stay there while we visited family! We will be back!
My husband and I were very impressed with the property and the staff. Very nice and clean. Breakfast was good and fresh and the staff member who was attending the breakfast bar was very efficient. We would both highly recommend this hotel.
Our family had THE BEST STAY! Parking was a breeze. Our room was next to the elevator which was great. It was also easy to get to breakfast and the gym. We loved that there was coffee, tea, and water provided all day. The coffee tasted great. There wasn't a strange aftertaste.