Staff was ok but hotel looks run down. Room was sparsely furnished, no safe and blood spot on pillowcase. Breakfast options were limited with muffins being staled. Quality has gone down since the rebrand.
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酒店回复: We are incredibly disappointed and genuinely sorry to ready that your experience was so poor that we only earned a 2/10 rating from you. This is far below the high standards of service and comfort we aim to provide all our guests, and we sincerely apologize for failing to meet your expectations. We take your comments very seriously and would greatly appreciate more details about what went wrong during your stay. Your input is vital in helping us identify the specific issues so we can address and correct them immediately to ensure a better experience for future guests. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve in future.
2.0分
家庭亲子
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The coffee was very weak and not good. Beds were uncomfortable and in the morning I found a live spider on the blanket. Windows were thin and we kept hearing car doors shut and alarms. We kept hearing the people in the room above walk around. Breakfast was toast and cheap muffins or basic yogurt which doesn’t work for lactose intolerant or health conscience diets. I think I saw two bruised bananas. We left hungry and tired.
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酒店回复: Thanks for sharing your feedback. We're truly sorry to hear about your experience — it’s clear we missed the mark in several important areas.Coffee & breakfast: We understand how disappointing it is to start the day with a weak cup of coffee and limited breakfast options. We’re reviewing our offerings to better accommodate dietary needs and improve quality.Room comfort: Your comments about the beds, noise levels, and window insulation are concerning. We're actively assessing these issues to enhance guest comfort and reduce disturbances.Cleanliness: Finding a spider on the blanket is unacceptable. Our housekeeping team has been notified to ensure stricter cleanliness protocols are followed.Overall experience: We regret that your stay left you are feeling tired and unsatisfied. That’s not the impression we aim to leave, and we’re committed to making meaningful improvements.We appreciate your honesty — it helps us grow. If you’re open to giving us another chance, we’d love the opportunity to provide a better experience.
3.0分
其他
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Check in went well. The young lady at the front desk was very friendly. Although I wasn't offered a lower rate after I had agreed to take a smaller room. The hotel has a good breakfast. I liked the fact that they had boiled eggs, but they were impossible to peel. There was some extremely loud music coming out a room on the first floor, but it didn't seem anything was being done about it. And this was at 5:30 in the morning ! This contributed in my comment about being family friendly. The hotel was adequate, but I don't think I'd stay again.
遇到热带风暴，提前退房了
房间很干净。家具虽然有点少，但住一晚也足够了。员工很友好。我通常不在酒店吃早餐，因为碳水化合物太多了。会考虑再次入住。
房间很干净，所有必需设施一应俱全。工作人员很有礼貌，响应也很及时。地理位置优越，附近有餐馆和杂货店。
房间干净，床垫睡着很舒服，环境安静，热水充足，水压也挺好。
卧室和浴室都非常干净，我很喜欢 💯
这家酒店非常适合我们一家人入住。酒店非常干净，而且圣诞节装饰得非常漂亮！
性价比很高的酒店。位置好，服务好，而且非常干净。
Staff was ok but hotel looks run down. Room was sparsely furnished, no safe and blood spot on pillowcase. Breakfast options were limited with muffins being staled. Quality has gone down since the rebrand.
The coffee was very weak and not good. Beds were uncomfortable and in the morning I found a live spider on the blanket. Windows were thin and we kept hearing car doors shut and alarms. We kept hearing the people in the room above walk around. Breakfast was toast and cheap muffins or basic yogurt which doesn’t work for lactose intolerant or health conscience diets. I think I saw two bruised bananas. We left hungry and tired.
Check in went well. The young lady at the front desk was very friendly. Although I wasn't offered a lower rate after I had agreed to take a smaller room. The hotel has a good breakfast. I liked the fact that they had boiled eggs, but they were impossible to peel. There was some extremely loud music coming out a room on the first floor, but it didn't seem anything was being done about it. And this was at 5:30 in the morning ! This contributed in my comment about being family friendly. The hotel was adequate, but I don't think I'd stay again.