酒店回复: Good afternoon, Thank you for taking your time to provide us with feedback from your recent stay. I am pleased to hear our front desk was able to sort out the billing issue for you.Once again, we appreciate you choosing to stay with us and we look forward to seeing you again in the future.
The hotel's system was down upon our arrival, but MICHELE at the front desk provided EXCELLENT service when we eventually were able to check-in. She changed our room with no hassle as our daughter joined us during our stay. We will stay their again for sure!
5.0分
商务出差
Very clean and friendly staff. Close to historic district/antique shops in Bensalem, PA.
2.0分
商务出差
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Room had hole in wall,there was old fruit on the floor when we arrived in our room, the satff wasn't very welcoming, my reservation said complementary breakfast which they did not have complementary breakfast. The pool was out of order. Probably would not revisit unless received confirmation all these issues have been resolved.
抵达酒店的第一印象是，我们不得不穿过一片烟雾缭绕的区域，因为他们允许客人在酒店正门处吸烟。没有烟灰缸，所以烟头随处可见。接待我们时，工作人员只是简单地说了句“入住吗”，而不是“欢迎光临酒店”之类的客套话。前台工作人员的态度不太友好，明显看出她不喜欢这份工作。在我们入住期间，一场暴风雨导致电脑系统瘫痪，无法办理入住，她竟然当着客人的面抱怨起来。酒店显得有些陈旧，维护不善。我们房间里原本的办公椅被换成了一把普通的会议室椅子。我们询问客房服务员是否能换回办公椅，她竟然从另一个房间拿了一把给我们。直到我们询问，才得知按摩浴缸和游泳池都关闭了。酒店告知我们，因为有孩子捣乱，从一月份起就已经关闭了。真是难以置信！修复按摩浴缸和游泳池需要多久？而且当孩子们捣乱时，保安在哪里？哦，我忘了，这家酒店根本没有保安。这家酒店的婚宴生意做得很好，但却没有足够的人手来维护酒店。到处都是坏掉的椅子和破损的地砖。我们房间里的台灯不亮，维修人员换了灯泡后告诉我们他需要把整个控制台拆下来修理，但他却一直没有处理。我原以为万豪旗下的万怡酒店会有更高的标准，但这家酒店却并非如此。
我患有糖尿病，我们房间里没有冰箱可以放胰岛素。房间里有一个地方可以放一个，但只有一个桶。设施正在建设中，似乎很混乱。
我不喜欢 ******* 的价格这么高。当我到达那里时，我看到我住的房间的价格几乎是我支付价格的一半。此外，我支付了自助早餐，但酒店不提供。相反，我每天早上都吃同样的饭菜。
相对于支付的价格，可供选择的食物真的很便宜。
优秀的员工。从前台到餐厅都非常友好和乐于助人。除此之外，还开设了一间会议室，为客人播放周四晚上的非电视转播足球比赛。
这是一个干净、友好的地方，唯一的问题是我预付了房费，但当我到达时，他们说我没有付钱，但很快就解决了问题，她很乐于助人，态度很好，帮助了我
酒店很漂亮。房间令人满意。空调运行不正常。我们住在一间会议室，虽然提供的食物很好，但全天没有提供足够的水。
很方便，我们去看演出
The hotel's system was down upon our arrival, but MICHELE at the front desk provided EXCELLENT service when we eventually were able to check-in. She changed our room with no hassle as our daughter joined us during our stay. We will stay their again for sure!
Very clean and friendly staff. Close to historic district/antique shops in Bensalem, PA.
Room had hole in wall,there was old fruit on the floor when we arrived in our room, the satff wasn't very welcoming, my reservation said complementary breakfast which they did not have complementary breakfast. The pool was out of order. Probably would not revisit unless received confirmation all these issues have been resolved.