酒店回复: Dear belinda, Thank you for your wonderful feedback! We're thrilled to hear that you had an enjoyable stay at Extended Stay America. It’s always a pleasure to know that our guests had a great experience. We continuously strive to provide excellent service and comfort, and your kind words motivate us to keep up the good work. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Management
3.0分
其他
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Room furniture was pretty bad, curtain didnt cover the whole window ! Window leaks
Also you have quiet time, was watching tv and had to shut it off ! Will not stay here again
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酒店回复: Dear Denise, Thank you for taking the time to share your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations and sincerely apologize for any discomfort or inconvenience you experienced. Your comments are important to us as we continually work to enhance the quality of our accommodations. We hope to welcome you again in the future and provide a more comfortable and seamless visit that better reflects the experience we aim to deliver.Sincerely,Hotel Management
1.0分
其他
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It was a senior’s or person with limited mobility’s nightmare. The hotel is so fearful of losing kitchen and unit items there are none in the unit except one dish rag. No dishes, silverware, paper towels, nothing. I was told handicap rooms only on third floor. Elevator broke and other residents told me it’s almost a daily occurrence. I called front desk to help me downstairs and I got bad attitude and was told no one could help. I checked out 2 days early fearful of my safety.
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酒店回复: Dear Judith,Thank you for taking the time to share your experience. We sincerely regret the difficulties you faced with accessibility, the limited in-room items, and the elevator issue during your visit. We understand how upsetting and inconvenient this must have been, especially for someone with mobility concerns. To maintain cleanliness and hygiene standards, most kitchenware is typically kept at the front desk and provided upon request. Your feedback is vital in helping us review our processes, improve communication, and enhance guest support. We are committed to creating a more comfortable and safe environment for all visitors and would be grateful for the chance to welcome you back for a stay that better reflects the standards we strive to provide.Sincerely,Hotel Management
1.0分
其他
Shabby room with chipped furniture and moldy shower. Bed was clean and comfortable. Front desk staff was not friendly or nice.
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酒店回复: Dear Laura, We appreciate you taking the time to share your experience. While we’re pleased the sleeping arrangements met your needs, we’re sorry the overall condition of the accommodations and the service you received at check-in did not meet expectations. Your feedback will be shared with our team to address these concerns and ensure improvements are made. Thank you for your patience.We hope to welcome you back for a more polished and pleasant visit in the future.Sincerely,Hotel Management
2.0分
朋友出游
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Honestly a little bit dirty (fridge dirty/rusty on outside so eyesore, other things like that) and noisy at times. There was a smoke smell throughout parts of hotel/where my room was and could use some work.
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酒店回复: Dear Sarah, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced, including cleanliness concerns, noise, and the smoke odor in parts of the property. We understand how these factors affected your comfort and overall experience, and we regret any frustration caused. Your comments have been shared with our team to help focus on improvements where they are needed. While we regret that your stay fell short of expectations, we hope you consider giving us another opportunity in the future to provide a cleaner, more comfortable, and enjoyable environment that better reflects the quality we strive to offer all our guests.Sincerely,Hotel Management
3.0分
其他
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Not for overnight
This place smells of smoke! The elevator didn’t work and we were on the 3rd floor! No coffee in the room but they have a “grab and go” breakfast! The HVAC is loud and the lighting could use an upgrade
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酒店回复: Dear Steve, Thank you for sharing your experience. We regret that certain aspects of your stay, including the room environment and amenities, did not meet your expectations. We understand how these issues can affect comfort and convenience during a visit. Your observations are valuable and will help shape future guest experiences. We appreciate your patience and hope you will consider returning, allowing the opportunity to provide a stay that is more comfortable, welcoming, and reflective of the level of care and attention we aim to offer all our guests.Sincerely,Hotel Management
1.0分
商务出差
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The permanent residents have ignored the no smoking signs and smoke freely in their rooms making the entire facility smoky and sticky with tar. My smoke allergy made it impossible to stay in this "Smoke Free" place more than a night. I checked out the next morning with severly itchy eyes and my throat closing up. It was unpleasent. I was able to get a room near by at the Courtyard. It was fantastic.
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酒店回复: Dear Chad,Thank you for taking the time to share your experience. We sincerely apologize for the discomfort you faced due to the smoke in the facility. We understand how challenging this must have been, especially with your allergy, and we regret that our environment did not meet your expectations. Your feedback is important, and we are reviewing our policies and monitoring procedures to better enforce the smoke-free guidelines. We hope you will consider giving us another opportunity in the future to provide a stay that is truly comfortable and safe, reflecting the quality and care we aim to offer every guest.Sincerely,Hotel Management
1.0分
其他
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Never again
The hotel was dirty and falling apart. We were missing a cabinet, the floor was dirty and the room smelled like ****. The photos online did not accurately reflect the actual condition.
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酒店回复: Dear Lori, We are very sorry to learn that your visit did not meet expectations, particularly with the cleanliness and overall condition you described. This is not the impression we want our guests to leave with, and we sincerely apologize for the disappointment caused. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your input will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
房间的清洁度还算过得去。但早餐选择很少，非常令人失望。
我希望每两天整理一次床铺。
铝 100💯
Room furniture was pretty bad, curtain didnt cover the whole window ! Window leaks
Also you have quiet time, was watching tv and had to shut it off ! Will not stay here again
It was a senior’s or person with limited mobility’s nightmare. The hotel is so fearful of losing kitchen and unit items there are none in the unit except one dish rag. No dishes, silverware, paper towels, nothing. I was told handicap rooms only on third floor. Elevator broke and other residents told me it’s almost a daily occurrence. I called front desk to help me downstairs and I got bad attitude and was told no one could help. I checked out 2 days early fearful of my safety.
Shabby room with chipped furniture and moldy shower. Bed was clean and comfortable. Front desk staff was not friendly or nice.
Honestly a little bit dirty (fridge dirty/rusty on outside so eyesore, other things like that) and noisy at times. There was a smoke smell throughout parts of hotel/where my room was and could use some work.
Not for overnight
This place smells of smoke! The elevator didn’t work and we were on the 3rd floor! No coffee in the room but they have a “grab and go” breakfast! The HVAC is loud and the lighting could use an upgrade
The permanent residents have ignored the no smoking signs and smoke freely in their rooms making the entire facility smoky and sticky with tar. My smoke allergy made it impossible to stay in this "Smoke Free" place more than a night. I checked out the next morning with severly itchy eyes and my throat closing up. It was unpleasent. I was able to get a room near by at the Courtyard. It was fantastic.
Never again
The hotel was dirty and falling apart. We were missing a cabinet, the floor was dirty and the room smelled like ****. The photos online did not accurately reflect the actual condition.