酒店回复: Good Afternoon,Thank you for choosing to stay with us. We appreciate your taking the time to give us some feedback. It truly helps us improve our customer service and guest experience. We are happy to see your stay went well. We hope to see you again on any future visits to the area. Have a wonderful day.
5.0分
其他
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Trinity at the front desk was phenomenal, so kind and so sweet! Everyone there was amazing and the continental breakfast ( super important for me) was always delicious and well kept, with great staple options!
Hotel was clean, beds were comfty and the rooms smelled great- all in all a perfect stay for a getaway with my partner- the only thing I had a complaint about was only one elevator working which made getting up and down from the 6th floor slightly inconvenient but did not at all take away from our amazing experience here!
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酒店回复: Dear Kali - Thank you so much for the glowing review! We're thrilled to hear Trinity and the rest of our team made your stay so special — kindness and warmth are what we strive for. It’s great to know the breakfast hit the mark and that your room was clean, comfy, and fresh. We appreciate your patience with the elevator situation and are working to improve that. So glad your getaway with your partner was a perfect one — we’d love to welcome you both back anytime!
3.0分
其他
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It was okay. I wasn’t expecting to have to go downstairs to get a separate remote to change the input of the TV instead of doing it on the remote already in the room. The wifi was also somewhat inconvenient, as it would constantly ask me to sign in after a while. The beds were comfortable though, even though one of my beds had a smell of poop on the sheets, yet none was found. I also think only one of the elevators worked, and that one was super slow. Staff was super helpful whenever I asked a question. Room was nicely organized and bathroom was clean.
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酒店回复: Good Morning,We thank you for choosing to stay with us. We appreciate your taking the time to give us some feedback. It truly helps us to improve our customer service and guest experience. We certainly want all of our guest to have the best experience possible. Most of the issues are not a usual for us. We will make sure the proper departments are aware. We hope to see you again on any future visits to the area. Have a wonderful day.
3.0分
其他
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Staff was very nice. Hotel was conveniently located but not sure if I would stay again. The carpet in the room was dirty and had black stuff all over it. The beds were not comfortable at all. Weird smells would appear on and off.
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酒店回复: Good Morning,We thank you for choosing to stay with us. We appreciate your taking the time to give us some feedback. It truly helps us improve our customer service and guest experience. We want all guest to feel that we are a 10/10. We have noted and understand your concern about the issue you mentioned about the carpet and will make sure that it gets looked into and resolved. We hope to see you again on another future visit to the area so we may aim for that 10/10 score . Have a wonderful day.
1.0分
其他
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The pros: clean room, comfortable bed and pillows.
The cons: there is a bar right next door that has an outdoor band playing until 2:00am. Live music so loud that you will not sleep. The bar patrons use the hotel parking lot so parking is tricky.
The TV has 200 stations but none of them the ones you want! No movie channels, no HBO, lots of sports, religion and Spanish channels. So, you will be hearing the band all night and cannot even watch TV because the channel lineup is so bad. Not a fun Saturday night for me. Lastly, the remote did not work, the replacement remote also did not work and the third remote finally worked. The smoke detector was chirping at first but finally stopped. The lady at front desk was overwhelmed. I think she has to hear lots of complaints about the music.
Other than that, location is convenient but just know you won’t get any sleep.
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酒店回复: Good Evening,We thank you for choosing to stay with us. We appreciate your taking the time to give us some feedback. It truly helps us improve our customer service and guest experience. We want all of our guest to have an enjoyable experience. We have noted the issues you have mentioned and have made sure the proper people are made aware. The bar and grille next door we have been trying to find a solution that is reasonable for both establishments. They do have a noise ordinance that says after midnight they must shut it down to a specific level or the police can come and make them. We hope you would give us another opportunity and stay again on another future visit to the area. Have a wonderful day.
工作人员非常愉快，房间也很干净。
酒店位于高速旁边，去downtown和海滩车程10分钟左右。
设施比较老了，沙发很旧。卫生间不知道为什么非常潮湿，衣服也潮潮的。
最奇怪的是，我们放桌子上的一大包零食，后来发现少了很多，估计是被人在房间里偷走了。这也是第一次碰到。之前看到有人评论被人偷了现金。大家小心点。
工作人员很热心，真诚地回答了我们所有问题。早餐总体来说一般。房间足够宽敞。酒店里我没有看到Netflix、YouTube之类的应用。
非常干净
位置很好，员工也很友好。下次我还会选择住在这里。
房间干净，工作人员非常友好且乐于助人，一切都很完美。
Trinity at the front desk was phenomenal, so kind and so sweet! Everyone there was amazing and the continental breakfast ( super important for me) was always delicious and well kept, with great staple options!
Hotel was clean, beds were comfty and the rooms smelled great- all in all a perfect stay for a getaway with my partner- the only thing I had a complaint about was only one elevator working which made getting up and down from the 6th floor slightly inconvenient but did not at all take away from our amazing experience here!
It was okay. I wasn’t expecting to have to go downstairs to get a separate remote to change the input of the TV instead of doing it on the remote already in the room. The wifi was also somewhat inconvenient, as it would constantly ask me to sign in after a while. The beds were comfortable though, even though one of my beds had a smell of poop on the sheets, yet none was found. I also think only one of the elevators worked, and that one was super slow. Staff was super helpful whenever I asked a question. Room was nicely organized and bathroom was clean.
Staff was very nice. Hotel was conveniently located but not sure if I would stay again. The carpet in the room was dirty and had black stuff all over it. The beds were not comfortable at all. Weird smells would appear on and off.
The pros: clean room, comfortable bed and pillows.
The cons: there is a bar right next door that has an outdoor band playing until 2:00am. Live music so loud that you will not sleep. The bar patrons use the hotel parking lot so parking is tricky.
The TV has 200 stations but none of them the ones you want! No movie channels, no HBO, lots of sports, religion and Spanish channels. So, you will be hearing the band all night and cannot even watch TV because the channel lineup is so bad. Not a fun Saturday night for me. Lastly, the remote did not work, the replacement remote also did not work and the third remote finally worked. The smoke detector was chirping at first but finally stopped. The lady at front desk was overwhelmed. I think she has to hear lots of complaints about the music.
Other than that, location is convenient but just know you won’t get any sleep.