酒店回复: Dear Guest, We apologize if your check-in experience did not meet expectations. Providing excellent service is our priority, and we will address this with our team. We also appreciate your comments about breakfast and will continue working to enhance our offerings. Your insights are valuable as we strive to improve. We hope you’ll consider giving us another opportunity to provide a better stay. Sincerely,Hotel Management

酒店回复: Dear Guest, We sincerely apologize that your experience did not meet your expectations. We deeply regret the delay you experienced during check-in. This is certainly not the standard of service we aim to provide, and we are reviewing this to ensure our guests receive prompt attention upon arrival. We are also sorry that you found the breakfast offerings and comforts of the bed in your room did not meet your taste. We value all guest comments, as they are crucial in helping us improve our services. Further, regarding the convenience of the room, we sincerely apologize for the difficulties you encountered. We understand how frustrating these issues can be. Please be assured that we have alerted our maintenance team to inspect and address the AC unit and door lock mechanism in the suite you occupied immediately. Your comfort and satisfaction are essential to us, and we are sorry that we fell short in several areas during your visit. We hope you might consider giving us another opportunity to demonstrate our improvements based on your valuable feedback and provide you with a much more positive experience.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for your wonderful feedback! We're delighted to hear that you found your stay comfortable and our staff helpful. Providing a welcoming and convenient experience for our guests is always our top priority. It’s great to know that our location near shopping, highways, and services added to your convenience. We truly appreciate your loyalty and look forward to continuing to provide you with excellent stays at Extended Stay America in the future. Sincerely,Hotel Management

酒店回复: Dear Mikyong, We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the experience we want our guests to have, and we take your concerns seriously. We are addressing the housekeeping team to ensure that our rooms meet the high standards we strive for. We appreciate your input and hope you will consider giving us another chance to provide a better experience.Sincerely,Hotel Management

酒店回复: Dear Guest, We apologize for the limited breakfast offerings during your stay and will work to ensure that a full breakfast selection is available consistently moving forward. We also regret that the condition of the carpet did not meet your expectations. Please be assured that we are addressing this concern as part of our ongoing maintenance efforts to improve the property. Your comments are valuable to us, and we hope to provide a more satisfying experience during your next visit.Sincerely,Hotel Management