Yes, pet friendly. It was a good stay. Staff was nice. Room was clean. Exterior under stairs needed cleaning.
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酒店回复: Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Red Roof Inn
3.0分
其他
Gulf visit
Its a little run down ,bedspread was dirty .just needs better cleaning.
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酒店回复: Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
2.0分
情侣出游
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Floors were wet with strong cleaning solution and floors were dirty. Only 2 thin towels in bathroom and bathroom door would not close. Bedspread was dirty. Room was expensive for condition
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酒店回复: Dear Curious23347424204, Thank you for sharing your experience with us at the Red Roof Inn Cullman. I am very sorry to hear about the unacceptable condition of your room. The issues you’ve described regarding the wet floors, inadequate towels, a malfunctioning bathroom door, and the dirty bedspread are far below our standards. We aim to provide a clean and comfortable environment for all our guests at Red Roof, and we clearly failed to do so during your stay. Please accept my sincere apologies for this poor experience, especially considering the price you paid. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Matthew Red Roof Management RediResponse Specialist
5.0分
家庭亲子
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The gentleman at the front desk was super quick, we were exhausted off the road just needed a night! He gave me an extra blanket, everything was super clean, floors were a bit damp but let’s be honest it’s Alabama it’s humid period. Tile floors were great and the showers were all updated. Wish I’d taken pics everything looked newly updated for a motel like it I was surprised being the old style outside.
4.0分
家庭亲子
Room was not clean. The floor was filthy. Dirty windows. Nothing like the red roof birmingham south. Wouldn't recommend it.
3.0分
商务出差
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It was fine, just not updated and not the usual hotel experience most of us are used to these days. My room smelled like smoke even though it was non smoking I feel like it had been smoked in at some point. It was overall not a bad experience just not the finest stay I've ever had.
4.0分
情侣出游
Nice room but smelled like smoke from people outside smoking and it coming through the air conditioner
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酒店回复: Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Red Roof Inn
2.0分
情侣出游
Housekeeping was terrible. Dirty sheets with hair on them. Filthy floor in bathroom
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酒店回复: Dear Steven,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Cullman. We value your feedback and regret that your stay did not meet your expectations. We understand your concerns about the room's condition and your interaction with our staff.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We sincerely hope you will consider returning to Red Roof so we can rectify any shortcomings and provide a more satisfactory experience.Sincerely,JMRed Roof ManagementRediResponse Specialist
1.0分
独自旅行
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Filthy, bug infested, run down place. Hole in wall in shower. No soap. Patched up holes in ceiling. Smelled horrible. Questionable guests…drunk guy banging on my door late last night because he went to the wrong room. Disgusting place. My skins still crawling when I think about it. You would be better to sleep in your car, then go in this place.
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酒店回复: Dear Culture757688, We are sorry to hear about your recent experience at the RED ROOF INN CULLMAN. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the cleanliness and upkeep of our hotel, multiple encounters with pests, the unpleasant odor, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Management is aware of your concerns and is currently working to have them resolved. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels. Sincerely, Sharma Red Roof Management RediResponse Specialist
1.0分
其他
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Filthy bug infested
Filthy, disgusting, big infested, worn down place. Hole in shower wall. Bugs crawling on ceiling and walls. Smelled terrible. No soap. Bathtub was gross. Questionable guests. One drunk guy was pounding on my door late at night…had the wrong room. My skin crawls just thinking about this place!
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酒店回复: Dear Kathleen,Thank you for taking the time to tell us about your experience at the RED ROOF INN CULLMAN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.sincerely,Red roof I
Yes, pet friendly. It was a good stay. Staff was nice. Room was clean. Exterior under stairs needed cleaning.
Gulf visit
Its a little run down ,bedspread was dirty .just needs better cleaning.
Floors were wet with strong cleaning solution and floors were dirty. Only 2 thin towels in bathroom and bathroom door would not close. Bedspread was dirty. Room was expensive for condition
The gentleman at the front desk was super quick, we were exhausted off the road just needed a night! He gave me an extra blanket, everything was super clean, floors were a bit damp but let’s be honest it’s Alabama it’s humid period. Tile floors were great and the showers were all updated. Wish I’d taken pics everything looked newly updated for a motel like it I was surprised being the old style outside.
Room was not clean. The floor was filthy. Dirty windows. Nothing like the red roof birmingham south. Wouldn't recommend it.
It was fine, just not updated and not the usual hotel experience most of us are used to these days. My room smelled like smoke even though it was non smoking I feel like it had been smoked in at some point. It was overall not a bad experience just not the finest stay I've ever had.
Nice room but smelled like smoke from people outside smoking and it coming through the air conditioner
Housekeeping was terrible. Dirty sheets with hair on them. Filthy floor in bathroom
Filthy, bug infested, run down place. Hole in wall in shower. No soap. Patched up holes in ceiling. Smelled horrible. Questionable guests…drunk guy banging on my door late last night because he went to the wrong room. Disgusting place. My skins still crawling when I think about it. You would be better to sleep in your car, then go in this place.
Filthy bug infested
Filthy, disgusting, big infested, worn down place. Hole in shower wall. Bugs crawling on ceiling and walls. Smelled terrible. No soap. Bathtub was gross. Questionable guests. One drunk guy was pounding on my door late at night…had the wrong room. My skin crawls just thinking about this place!