酒店回复: Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Please know that we take guest satisfaction seriously and continuously work to improve our services.If you would like to share more details about your stay, we would appreciate the opportunity to address your concerns directly.
1.0分
商务出差
原文
翻译提供方：Google
坏的
2.0分
其他
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The bathroom was horrifically dirty with feces stains all over the walls. The bathtub was rusted out at the drain and the whole room smelled of smoke. There was very sketchy activity the entire time we were there. Do not recommend to a family, this is a motel..
1.0分
其他
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The room was nasty the staff not courteous at any of the encounters. They didn't have any real juice, no sugar just splenda, there was no smoke alarm in the room
1.0分
其他
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The person at the front desk was very nice but the room was terrible. There was hair in my bed so I left and didn’t even spend 1 night. I was even afraid to leave my car in the parking lot because there were people looking in it.
2.0分
其他
Just ok. Room could have been cleaner.people next to us were creaming and swearing about ***** and banging on doors. Worried about our safety
4.0分
商务出差
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Great check in; parking at room door; room spacious, BUT fire alarm dismantled; could not connect to internet; no kleenex, water glass or ice bucket, raised toilet, inroom coffee; only 1 tiny soap with shampoo on sink outside of bathroom; couldn't get hot water in shower; sofa in bad shape.
5.0分
其他
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My stay
Everything was great. The people that work here are awesome. Very nice folks here. Anything I needed they were right on it . I lost my key card and they gave me a new one at no charge.
酒店房间很干净，床也很舒服，只是周围有很多无家可归的人。
我的问题不在于酒店或汽车旅馆，而在于trip.com。我在网上预订了酒店，当时离预订地点非常近了。但在预订过程中，系统出现故障，日期被更改了。我返回并重新输入了正确的日期，但在输入信用卡信息后点击提交时，我并没有意识到日期又被更改了。直到我到达汽车旅馆，他们才告诉我日期错了。我向他们说明了情况，并立即在线向trip.com解释了原因。酒店表示会为我安排，并按照我最初预订的日期安排了我，而不是之前记录的错误日期。我已经解释得很清楚了。酒店也同意了。他们说会处理此事，但trip.com拒绝退还我当天的房费，尽管我两次尝试在线申请退款。下一步，我会向律师函提出申请，必要时还会向信用卡公司投诉。
令人恶心
坏的
The bathroom was horrifically dirty with feces stains all over the walls. The bathtub was rusted out at the drain and the whole room smelled of smoke. There was very sketchy activity the entire time we were there. Do not recommend to a family, this is a motel..
The room was nasty the staff not courteous at any of the encounters. They didn't have any real juice, no sugar just splenda, there was no smoke alarm in the room
The person at the front desk was very nice but the room was terrible. There was hair in my bed so I left and didn’t even spend 1 night. I was even afraid to leave my car in the parking lot because there were people looking in it.
Just ok. Room could have been cleaner.people next to us were creaming and swearing about ***** and banging on doors. Worried about our safety
Great check in; parking at room door; room spacious, BUT fire alarm dismantled; could not connect to internet; no kleenex, water glass or ice bucket, raised toilet, inroom coffee; only 1 tiny soap with shampoo on sink outside of bathroom; couldn't get hot water in shower; sofa in bad shape.
My stay
Everything was great. The people that work here are awesome. Very nice folks here. Anything I needed they were right on it . I lost my key card and they gave me a new one at no charge.