酒店回复: Hello Thomas,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share it with our team for improvement. Should you have any further concerns, please do not hesitate to contact us.
5.0分
商务出差
原文
翻译提供方：Google
舒适的房间和美味的早餐
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酒店回复: Hello Ismael,We are delighted to hear that you found comfort in your room and enjoyed a delicious breakfast during your stay! Your satisfaction is our top priority, and we strive to provide a memorable experience for all our guests. Thank you for sharing your positive feedback with us. Your comments are greatly appreciated.
1.0分
其他
The smell in the main area and room is terrible. Dead roach on the wall in the room, where it was killed
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酒店回复: Hello Tacelia,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and comfort seriously and will address your concerns with our management team to ensure our standards are upheld. Your observations are invaluable in helping us maintain a pleasant environment for all guests. We appreciate you bringing this to our attention.
1.0分
家庭亲子
I stayed in many country inn hotels before. Most of them are very clean but this one was very dirty with very limited breakfast items
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酒店回复: Hello Hassan,Thank you for your feedback regarding your recent stay. We strive to maintain high standards of cleanliness and a variety of breakfast options, so your comments are important to us. We appreciate you taking the time to share your experience, as it helps us to continue improving our services for future guests. Your insights will be conveyed to the management team for further review.
2.0分
其他
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First off, no one offered to assist this 60 year old woman with lifting my heavy suitcase onto the dolly. The carpets were old, worn and stained. I had cockroaches in my room and the guy at the front desk said the guy went home already and no one was here to spray. He did however offer to move me to another room. I told him if one room had cockroaches then they most likely all had roaches. And again when leaving, nobody offered to help me load my car. I will not be coming back to your hotel.
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酒店回复: Hello Terri,Thank you for sharing your feedback about your recent stay. We value all guest experiences, and your comments regarding staff assistance and room condition are important to us. We strive to provide a welcoming environment, and it's clear we missed the mark during your visit. Your insights will be reviewed to help improve our services. We appreciate you taking the time to inform us of your experience.
1.0分
其他
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Front desk staff was not available when checking in. When we got to the room, it was dirty and smelled of chemicals. I understand older hotels have worn carpet but this was heavily stained and dirty. Bugs were present in the room, the bedside lights flickered so we could not use them and the hair dryer did not work.
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酒店回复: Hello Dayna,Thank you for sharing your experience. We appreciate your feedback regarding the check-in process and the condition of your room. Our team works hard to maintain our property, and your comments will help us identify areas for improvement. We will address your concerns with the appropriate departments to ensure a better experience for future guests. Your insights are invaluable in helping us enhance our overall service.
1.0分
家庭亲子
Not very clean, smelled like cigarettes. We checked out a day early and moved to another hotel
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酒店回复: Hello Colleen,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations regarding cleanliness and odor. Your comments are important to us, and they will be shared with our management team for further review. We appreciate your choosing our hotel and hope you found more suitable accommodations for the remainder of your stay.
3.0分
其他
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Rooms need updating
Carpet looks like they belong on a mechanic shop
Furniture dated and chipped
Bed comfortable
Stayed three nights and linens were not changed
Inside pool was closed and had green water
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酒店回复: Hello Reid,We appreciate your feedback regarding the room conditions and amenities during your stay. It's great to hear you found the bed comfortable, but we understand your concerns regarding the other aspects of your visit. Our team is continually working on improvements, and your comments will be taken into consideration for future upgrades. Thank you for sharing your experience, and we hope to provide you with a better stay in the future.
4.0分
商务出差
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The stairwells stank and have obvious dirt in the carpet. The entire facility had a strong odor of deodorizer evidently due to lack of deep cleaning and regular maintenance. The pool was closed and yet still advertised as an amenity when I booked the room. When I responded to the email about the closure I received no reply. There was mold on the wall in the bathroom. The continental breakfast had a wide variety of choices and was fresh, even though obviously made from the cheapest ingredients possible.
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酒店回复: Hello Sara,Thank you for sharing your feedback. We appreciate your input regarding the cleanliness of the stairwells and pool amenities, as well as your experience with the breakfast options. Your observations are important for our efforts in maintaining high standards and improving guest experiences. We take all guest comments seriously and will be sharing this information with the management team for future consideration. We wish you safe travels on your future journeys.
3.0分
商务出差
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I was very disappointed in this hotel. I wanted to stay in someplace a little nicer than my usual under $100 budget. The carpets were stained and dirty throughout, the TV stand in the room was missing a lot of the trim, the chair was torn, the a/c unit was crusty and barely worked. The bed was hard. The room was as clean as someone could make it, kudos to housekeeping for polishing a turd. The breakfast was powdered watery eggs, sausage patties, home fries, grits, pastries, cereal, fruit cups, yogurt, and one waffle maker. Not great. Staff were efficient but not friendly. Won't stay again.
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酒店回复: Hello Sara,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments on housekeeping, as they strive to maintain cleanliness despite any challenges. Your concerns about the room's condition and breakfast options are noted, and we will share them with the management team for evaluation. We value your insights and hope you find accommodations that better meet your expectations in the future.
位置很棒 - 但...
最后一分钟预订。价格实惠，但我们住的房间很脏，有旧袜子的味道。游泳池关闭了，我们直到预订后才发现。
壁挂式暖通空调机组也需要处理，使用后的空气质量相当于但丁火山爆发后的高峰。
舒适的房间和美味的早餐
The smell in the main area and room is terrible. Dead roach on the wall in the room, where it was killed
I stayed in many country inn hotels before. Most of them are very clean but this one was very dirty with very limited breakfast items
First off, no one offered to assist this 60 year old woman with lifting my heavy suitcase onto the dolly. The carpets were old, worn and stained. I had cockroaches in my room and the guy at the front desk said the guy went home already and no one was here to spray. He did however offer to move me to another room. I told him if one room had cockroaches then they most likely all had roaches. And again when leaving, nobody offered to help me load my car. I will not be coming back to your hotel.
Front desk staff was not available when checking in. When we got to the room, it was dirty and smelled of chemicals. I understand older hotels have worn carpet but this was heavily stained and dirty. Bugs were present in the room, the bedside lights flickered so we could not use them and the hair dryer did not work.
Not very clean, smelled like cigarettes. We checked out a day early and moved to another hotel
Rooms need updating
Carpet looks like they belong on a mechanic shop
Furniture dated and chipped
Bed comfortable
Stayed three nights and linens were not changed
Inside pool was closed and had green water
The stairwells stank and have obvious dirt in the carpet. The entire facility had a strong odor of deodorizer evidently due to lack of deep cleaning and regular maintenance. The pool was closed and yet still advertised as an amenity when I booked the room. When I responded to the email about the closure I received no reply. There was mold on the wall in the bathroom. The continental breakfast had a wide variety of choices and was fresh, even though obviously made from the cheapest ingredients possible.
I was very disappointed in this hotel. I wanted to stay in someplace a little nicer than my usual under $100 budget. The carpets were stained and dirty throughout, the TV stand in the room was missing a lot of the trim, the chair was torn, the a/c unit was crusty and barely worked. The bed was hard. The room was as clean as someone could make it, kudos to housekeeping for polishing a turd. The breakfast was powdered watery eggs, sausage patties, home fries, grits, pastries, cereal, fruit cups, yogurt, and one waffle maker. Not great. Staff were efficient but not friendly. Won't stay again.