酒店回复: Dear Guest, Thank you for your feedback. We’re glad to hear that you found the room clean and the bathroom well-maintained. We apologize for the musty smell in the room and for the breakfast not meeting your expectations. As the building is under renovation, we are working hard to improve our facilities and offerings. Your comments are invaluable, and we will address these issues to provide a better experience. We look forward to welcoming you back soon for a more pleasant stay.Sincerely,Hotel Management
酒店回复: Dear Alenah, Thank you for your feedback. We apologize for the issues you faced with the AC, showerhead, and water pressure during your stay. This is certainly not the experience we want to provide. We will immediately address these concerns with our maintenance team to ensure these problems are resolved. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
酒店回复: Dear Zakaria, Thank you for sharing your feedback. It is unfortunate to hear that your stay did not meet expectations. The concerns regarding the cleanliness and condition of the carpet are noted, and we apologize for any inconvenience caused by the lack of room service. Your comments will be shared with the team to help us improve our services. We appreciate your input and hope for an opportunity to provide a better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Jamyra, We apologize for the inconvenience you experienced during your stay. It's important to us that our rooms are clean and well-maintained, and we regret that we fell short of your expectations. Your feedback regarding the cleanliness is noted, and we will address this with our housekeeping team to ensure thorough attention to detail in the future. We appreciate your kind words about Falah and will pass on your compliments to him. We hope you will give us another opportunity to make things right and provide you with the seamless experience you deserve. Sincerely,Hotel Management
酒店回复: Dear Manish, Thank you for your feedback about our breakfast offerings; we are disappointed to know that you were not happy with the variety. Your comments about breakfast options will be shared appropriately, as we always want to know what would enhance our guest experience. We hope you will return to stay with us another time; it was a pleasure hosting your visit. Sincerely,Hotel Management
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翻译提供方:Google
不太好
每天必须重新输入密码。前台几乎没人值班。“早餐”是外带小吃。床凹凸不平。
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酒店回复: Dear Christopher, Thank you for your feedback. We apologize for the inconvenience you experienced with key cards, front desk staffing, and the breakfast options. We are addressing these issues to improve our service and ensure a more comfortable stay for future guests. Your comments are valuable, and we appreciate your understanding as we work on these improvements. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
在美国长住酒店的体验很棒。我们住了9晚。房间安静又干净,这让我们很满意。毛巾和床单都很干净。你可以借锅、碗、切菜板来做饭。下次肯定还会再来。
我不喜欢它
这个地方是住一晚然后继续前往目的地,房间很干净但是有很浓的霉味,浴室很干净并且有毛巾。该建筑正在装修。早餐并不像应用程序中显示的照片那样,是在接待处前面提供的面包和咖啡早餐。
如果把空调调到 60°,它就会结冰,所以整个晚上我都得醒来,打开它,然后关掉,因为我要么出汗,要么冻僵了,风扇坏了,淋浴喷头坏了,当你试图洗澡时,水会流得到处都是,喷口或底部流出的水坏了,水压太差了。我几乎洗不掉头发上的洗发水。
位置很棒。员工尽力做好本职工作,但服务不够周到。房间有点异味,地毯很旧,看得见也闻得着。没有客房服务,这意味着您必须自己拿脏毛巾去换新的。
诚实评论
由于清洁问题,换了 3 次房间
房间维护得不好
Falah 很棒,他很随和,但房间总体来说不好。他们需要聘请新的清洁人员,并学会彻底擦拭抽屉、墙壁和电器
如果他们使用 Lysol 并提供消毒湿巾也会有所帮助。
我不会再住这里了,但我想补充一点,Falah 很棒!
酒店外观很棒,但内部却很脏很旧。我的房间有异味,而且没有客房清洁服务。此外,根据前台工作人员的不同,更换干净的床单也很麻烦。我不会再入住 Extended Stay 酒店了。
预订时他们提到了早餐,但我们入住时他们没有提供早餐,只有松饼和茶或咖啡。如果我知道这一点,我会选择另一家酒店。这是虚假广告。我会与我的信用卡公司和我的律师谈谈,看看能做些什么
不太好
每天必须重新输入密码。前台几乎没人值班。“早餐”是外带小吃。床凹凸不平。
除了位于多条高速公路、多层、多车道、多出口坡道旁,周围都是收费公路(使用这里的高速公路 66 号和 495 号必须付费,全天候),以及似乎永无休止的交通拥堵之外……酒店本身很棒!我是认真的。而且,与随时随地开车去任何地方相比,不必开车去商场或咖啡店确实可以为您节省数年的时间。
入住很顺利,前台服务人员很热情。房间大小合适,但条件有点旧。