Room had dirty sheets, then they made me wait a hr 18 minutes in lobby before they switched my room because the front desk person went to break.
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酒店回复: First and foremost please accept my apologies for the lapse in service during your recent stay with us. Please rest assured that I will take this feedback to our front office manager and ensure we do not have a repeat of this opportunity. Thank you for bringing this to my attention and should your travel plans bring you back to our lovely city I do hope you will allow us another opportunity to host you.
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I wasn’t able to get into my room until 6pm because the rooms weren’t “available” yet. I called for three days in a row to speak to a manager. Finally spoke to a manager and was told she’d call me back. She never called back. Never again.
暖气无法调节有点遗憾，但浴缸很棒。
这家酒店有点老旧了，前台服务员也不太友善。床对我来说不太舒服，有点硬。不过对其他人来说可能没问题。
非常好
酒店一如既往地好，提前办理了入住，还送了美味的饼干作为小礼物。
比较老旧。不推荐
一切都很好，设施很舒适。
我预订的是大床房，但办理入住时却被告知所有大床房都已售罄。他给我安排了一间双床房，并告诉我另一个选择是取消预订。基本上就是要么接受要么放弃。因为我住在离克利夫兰四个多小时车程的地方，所以我接受了这间房。第二个问题是酒店所有的电梯都坏了。他把我安排在了四楼。我不得不拎着行李，走消防楼梯上去。这可不是什么好事。Trip.com联系了酒店经理，酒店同意补偿我房间降级的损失。我很感谢Trip.com帮我解决了这次预订的问题。
好的
Room had dirty sheets, then they made me wait a hr 18 minutes in lobby before they switched my room because the front desk person went to break.
I wasn’t able to get into my room until 6pm because the rooms weren’t “available” yet. I called for three days in a row to speak to a manager. Finally spoke to a manager and was told she’d call me back. She never called back. Never again.