酒店回复: Dear Tameka,I appreciate you taking the time to write a review of your experience with us at the Red Roof Inn Cleveland - Independence. I am very sorry to hear about the negative experience you had at our location. I understand your discomfort with the condition of the linens and the malfunctioning toilet. The unexpected power outage and the noise disturbance are also unacceptable. I sincerely apologize for the unprofessional behavior of our front desk staff during your check-in, especially regarding the handling of your ID. Your feedback is important to us at Red Roof as it aids in developing our customer service. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,MatthewRed Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Independence. I'm truly sorry to hear that your rooms haven't met your expectations and that you may have experienced noise issues, especially being near the maintenance area.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist

酒店回复: Dear Terry, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Independence. I am very sorry to hear about the numerous issues you encountered during your stay. It is disheartening to learn that the room was not up to our standards, especially concerning cleanliness, functionality, and comfort. Your feedback regarding the towels, outlets, toilet, beds, and Air conditioner is truly concerning. Please know that we take your comments seriously, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,AnnRed Roof Management RediResponse Specialist

酒店回复: Dear Douglas,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Cleveland - Independence. We are pleased to hear that you had a good experience during your overall stay. We also appreciate you considering to stay with us again. We value your thoughts in regard to the bathtub.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DevineRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Cleveland - Independence. While "Fine" isn't the glowing review we aim for, we acknowledge your feedback. It's valuable to understand where we can enhance guest satisfaction and provide a more memorable stay. Providing a great experience for our guests is always our top priority. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist