酒店回复: Hello Adan,Lamentamos que su experiencia con nuestro servicio no haya cumplido con sus expectativas. Apreciamos sus comentarios, ya que nos ayudan a identificar áreas que requieren atención. Su opinión es valiosa para nosotros y la compartiremos con el equipo correspondiente. Esperamos que considere darnos otra oportunidad en el futuro para mejorar su impresión sobre nuestro hotel.
4.0分
其他
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Price was right for our needs. I would note that while the room was clean, there was a washcloth left on the shower curtain from a previous guest. Although our room was tidied up twice it still was never removed by the cleaner, as well as a tissue on the floor. Not a deal breaker for us as the room was overall clean, however some guest would likely have a bigger issue with it.
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酒店回复: Dear Susan - Thank you for taking the time to share your experience with us. I’m glad to hear the price and overall cleanliness met your needs, but I’m truly sorry about the washcloth and tissue that were overlooked during your stay. That’s not the level of attention to detail we aim for, and I appreciate you pointing it out so we can address it with our housekeeping team.Your feedback helps us improve, and I’m grateful you still felt comfortable overall. We hope to have the chance to welcome you back and provide a stay that’s smooth from start to finish.
5.0分
其他
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The front desk staff was very efficient and pleasant: twice I had to bother her, and she was so helpful each time. The room was simple, very clean, and comfortable.
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酒店回复: Hello Jenny,Thank you for sharing your positive experience with our front desk staff and the cleanliness of your room. It's great to hear that you found your accommodations comfortable and our team helpful. Your feedback is important to us, and we appreciate you taking the time to recognize their efforts. We hope to welcome you back in the future for another enjoyable stay.
4.0分
其他
The breakfast flavor was bland. Also the biscuits were not thoroughly cooked. But there were lots of options to choose from.
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酒店回复: Dear Cathy - Thank you for sharing this with us. I’m glad to hear the variety at breakfast worked for you, but I’m sorry the flavor and biscuit quality missed the mark. That’s not the experience we want you to have, and your feedback gives us exactly what we need to tighten things up with our kitchen team.We appreciate you taking the time to point it out, and we hope we’ll have the chance to serve you a much better breakfast next time.
3.0分
其他
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The room was clean but the shower was disgusting. The shower head was caked in build up. My son and I did not shower for this reason. There were towels with residue on them. It was not the best. We didn't wake up in time for the breakfast but from what I seen when I made it there, it wasn't much to choose from, more like a continental breakfast.
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酒店回复: Dear Melanie - Thank you for taking the time to share this. I’m really sorry you and your son had that experience — a clean room shouldn’t come with a shower head that’s built up or towels that don’t feel fresh. That’s something we should have caught, and I’ll be making sure our housekeeping team addresses it right away.I also appreciate you mentioning the breakfast. Even if you arrived toward the end, it should still feel stocked and inviting, and we’ll take a closer look at how we’re managing that each morning.Your feedback helps us improve, and I’m grateful you shared it. I hope we’ll have the chance to give you a much better stay next time.
4.0分
其他
Shower is excellent. so rare to find good water pressure In hotels. Haven't had breakfast yet, but I'm sure it will be okay.
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酒店回复: Hi Gerald - Thank you for sharing your experience with us. I’m really glad to hear the shower and water pressure stood out — it’s always nice when something as simple as that makes a stay more comfortable.I hope breakfast ends up hitting the spot for you as well. If there’s anything you’d like us to improve or anything you enjoy, we’re always happy to hear it.
3.0分
情侣出游
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The room was cramped and very basic. A second story room was our only option with no elevator available. This can be an issue for seniors or anyone with mobility issues.
Staff was very friendly and helpful - the one true standout. The room wasn't dirty - just felt tired. Heard road noise all night. While it wasn't exactly an expensive room it did feel overpriced for what was provided. We'll be shopping for other options next time.
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酒店回复: Hello Kathleen,Thank you for sharing your feedback. We appreciate your comments regarding our staff's friendliness and helpfulness, as they strive to provide exceptional service. Your observations about the room size and noise levels will be considered as we continuously work to improve our guest experience. We hope you'll find the perfect accommodations for your next trip. Safe travels ahead!
3.0分
其他
The room was in good condition and the staff was nice but I had no idea the rooms were entered from the outside. There were no pictures showing that.
4.0分
情侣出游
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Located conveniently off the interstate exit, safe and quiet. The room was clean. The beds were quite hard but I like a soft bed. Overall wonderful and would stay again.
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酒店回复: Hello Randall,Thank you for sharing your feedback! We're glad to hear you appreciated the convenience, safety, and cleanliness of your room. We understand that everyone has different preferences when it comes to bed softness, and we appreciate your input. We look forward to welcoming you back for another stay in the future!
4.0分
家庭亲子
Nice room. On bottom floor. Staff great. Got in late left early. Didnt eat breafast. So cant comment on it.
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酒店回复: Hello Lori,Thank you for your feedback! We're glad to hear you enjoyed your room and found our staff to be great. We understand that your stay was brief, but we hope you'll have the opportunity to experience our breakfast offerings on your next visit. Your thoughts are always valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you again!
不友好的服务
Price was right for our needs. I would note that while the room was clean, there was a washcloth left on the shower curtain from a previous guest. Although our room was tidied up twice it still was never removed by the cleaner, as well as a tissue on the floor. Not a deal breaker for us as the room was overall clean, however some guest would likely have a bigger issue with it.
The front desk staff was very efficient and pleasant: twice I had to bother her, and she was so helpful each time. The room was simple, very clean, and comfortable.
The breakfast flavor was bland. Also the biscuits were not thoroughly cooked. But there were lots of options to choose from.
The room was clean but the shower was disgusting. The shower head was caked in build up. My son and I did not shower for this reason. There were towels with residue on them. It was not the best. We didn't wake up in time for the breakfast but from what I seen when I made it there, it wasn't much to choose from, more like a continental breakfast.
Shower is excellent. so rare to find good water pressure In hotels. Haven't had breakfast yet, but I'm sure it will be okay.
The room was cramped and very basic. A second story room was our only option with no elevator available. This can be an issue for seniors or anyone with mobility issues.
Staff was very friendly and helpful - the one true standout. The room wasn't dirty - just felt tired. Heard road noise all night. While it wasn't exactly an expensive room it did feel overpriced for what was provided. We'll be shopping for other options next time.
The room was in good condition and the staff was nice but I had no idea the rooms were entered from the outside. There were no pictures showing that.
Located conveniently off the interstate exit, safe and quiet. The room was clean. The beds were quite hard but I like a soft bed. Overall wonderful and would stay again.
Nice room. On bottom floor. Staff great. Got in late left early. Didnt eat breafast. So cant comment on it.